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Argos Trade-In Reviews 

191
•
TrustScore 4.5 out of 5

4.7

Cell Phone Store
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Review summary

Created with AI, based on recent reviews

Evaluating 181 reviews, reviewers overwhelmingly had a great experience with this company. Customers genuinely appreciate the smooth and straightforward trade-in process from start to finish, noting that online transactions are handled promptly and efficiently without any unnecessary hassle. Consumers frequently mention that payments are received quickly via their preferred option shortly after the device is successfully assessed and confirmed. Though some consumers experienced issues with pricing disputes or lower final offers after their electronic devices underwent evaluation. A few people also reported frustrations regarding delayed customer service responses, payment delays, or misunderstandings about product conditions and missing peripherals. Some reviewers also noted difficulties when attempting to resolve these specific problems through communication.

What people talk about most

Service

Consumers find service to be a very straightforward, prompt, and professional process. Reviewers frequently... See more

User experience

Reviewers highlight high satisfaction with user experience, noting the process is quick, simple, and... See more

Payment

Clients share positive opinions on payment, highlighting a quick, simple process with funds deposited... See more

Product

Customers consistently note positive experiences with product, highlighting the convenient prepaid packaging... See more

Price

Customers had ambiguous experiences with price, with many reviewers reporting they were paid the fair price... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This was a very straightforward and prompt process. I knew what my top price quote was from the start. Free delivery packaging was sent out to me and I had an email a few days later, which gave the... See more

Rated 5 out of 5 stars

Completed online trade in form. Return packaging received within 2 days. Sent phone of on Friday. Notified that phone received on Tuesday. Trade in paid on Wednesday. Very efficient. Paid what had bee... See more

Rated 5 out of 5 stars

I received a fantastic service from Argos, I traded in my IPhone for a more up to date version, I received a fair price for my old phone which I was more than happy with. The whole experience with Arg... See more

Rated 5 out of 5 stars

Having had poor experience in the past dealing with trade in companies, I was impressed with this service. Easy process from start to finish. Amount paid as was suggested from the beginning & money in... See more

Company details

  1. Cell Phone Store
  2. Cell Phone Accessory Store
  3. Telephone Company

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

191 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 81% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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4.7

All reviews

(191)

186 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Easy to do!

Easy to do and was paid the price offered online.
The only snag was the original envelope didn't arrive to return the phone until I asked for a second one!

22 May 2026
Rated 5 out of 5 stars

Provided the plastic envelope and label…

Provided the plastic envelope and label for posting the item to them. Also gave clear instructions regarding taking the parcel to the Post Office. Everything was so simple and I received the money into my account within a couple of days. Very well organised.

4 June 2026
Rated 5 out of 5 stars

Great trade-in process for my Tablet

Great trade-in process for my Galaxy Tablet. Best price I found online. Required just tablet and stylus to be sent ( not the charger). Quickly assessed my device and confirmed the price as originally offered. Money was in my bank the following day.
Only issue was a poor service from Royal Mail Tracked 48, taking 6 days (4 working days) to deliver.

2 June 2026
Rated 5 out of 5 stars

I recently requested a trade-in on…

I recently requested a trade-in on apple iphone. I was offered more than in a different store so I accepted an offer of a gift card. I was sent a return pack. I followed the instructions and returned the pack via my local post office free. Argos acknowledged receipt and within 2 days I had received my gift card via email. A great service.

19 May 2026

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