Order came wrong but genuine mistake. Sorted immediately and arrived next day. Can’t ask for more than that.
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See what reviewers are saying
Fantastic customer service when things weren't quite right with my order. Nikki was great, and sorted things straight away. 1st delivery was next day, as was the delivery of the order correction. Wo... See more
Company replied
Very disappointed with poor quality race suit (Women’s Carbon Air2 Closed Back - Fireflow). Developed a hole before being able to wear it in the pool. Have heard from others who bought this model tha... See more
Company replied
I've ordered a swim costumes before from Arena, and so, so pleased with the design, the costume has a cut out back, coming around the sides too, it looks absolutely amazing on our daughter, it has a r... See more
Company replied
Company details
About arena UK
Written by the company
The official UK distributors for arena.
For over 40 years, arena has provided high tech competition swimwear, swimsuits, tri suits, wetsuits and accessories to ensure every moment in the water is unforgettable and for every second to count, we know what a difference successful kit can make.
SHOP NOWContact info
Unit 2B, Toll Bar, LA10 5HA, Sedbergh, United Kingdom
- 01539622322
- info@arenaswimuk.com
- www.arenaswimuk.com
4.1
Great
171 reviews
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Replied to 100% of negative reviews
Typically replies within 48 hours
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Reply from arena UK
Thank you so much for your fantastic review! We're thrilled to hear you’re happy with the quality and customer experience. Your support means a lot to us!
Reply from arena UK
Thank you for your great review! We're so glad you're happy with your order and appreciate the recommendation. Enjoy your product, and we hope to serve you again soon!
Reply from arena UK
Thanks for the great feedback! We're glad your order was quick and just as expected. We appreciate your support and hope to see you again soon!
Bought a pair of goggles and the band…
Bought a pair of goggles and the band snapped before I could even get in the pool.
25 April 2025
Reply from arena UK
Hi Harry,
Thanks so much for your feedback, and we're really sorry to hear that you've experienced an issue.
Could you please send a few images to sales@solosport.co.uk so we can take a closer look? Once we've reviewed them, we'll be happy to arrange a replacement for you.
Thanks again, and we appreciate your patience!
Best regards,
The Solo Sport Team
not great product quality but good customer service
Sent the wrong swimsuit and the silicon swimming cap broke when I tried to put it in for the first time.
However, customer service was very helpful with quick responses so I got the swimsuit I want resent and got a refund for the cap after sending it back.
28 April 2025
Reply from arena UK
Thank you for your feedback. We're truly sorry to hear about the issues with the product quality, including the incorrect swimsuit and the swimming cap. That’s certainly not the experience we aim to provide.
However, we’re glad to know our customer service team was able to assist you promptly and resolve the situation to your satisfaction. Your feedback is invaluable and helps us improve both our products and services. If there's anything else we can do, please don't hesitate to reach out.
very good quality items
25 April 2025
Reply from arena UK
Thank you so much for your kind words! We're thrilled to hear that you're happy with the quality of the items. Your satisfaction means a lot to us, and we look forward to serving you again in the future!
had to make a last minute change on my…
had to make a last minute change on my delivery address after payment was completed and the team behind the online chat helped me update, they were very efficient
28 April 2025
Reply from arena UK
Thank you for your review! We're so glad our team could assist you quickly with your last-minute address change. It's great to hear the online chat support was efficient and helpful. If you ever need anything else, we're always here to help!
Postage expenses
Really good experience but it would be much better if the free shipping was for smaller total purchase and for faster delivery. Now have to pay £3 for 48h delivery which is too much
28 April 2025
Reply from arena UK
Thank you for your feedback! We're really glad to hear you had a good experience overall. We understand your concerns about the shipping costs and appreciate you sharing your thoughts. We're always looking for ways to improve, and your input helps us evaluate how we can make delivery options more affordable and convenient in the future.
Reply from arena UK
Thank you for the awesome thumbs up! 👍 We really appreciate your support and are so glad you're happy with your experience. Hope to see you again soon!
The customer service in Canada is awful
The customer service in Canada is awful
The company does not return calls, the email answering time is lagging behind, they do not actually answer the question about return which resulted in impossibility to return the item. I was not able to get the refund and my case took for 4 months to be partially resolved
4 January 2025
Unprompted review
Reply from arena UK
Good Morning,
Thank you for taking the time to leave a review. However, it seems there may have been a mix-up, as we are arena UK and have no affiliation with arena in Canada. If you’re looking to get in touch with them, you can visit their official website here: https://arenacanada.ca/.
Wishing you all the best!
Reply from arena UK
Thank you so much for your kind words! We're really glad to hear you were happy with our service and communication. If there's anything else we can help with in the future, don’t hesitate to reach out!
Great customer care and support to…
Great customer care and support to return and exchange for a different size. Thank you.
25 February 2025
Reply from arena UK
Thank you so much for your lovely review! We're really pleased to hear that our team was able to support you with your return and size exchange.
Customer satisfaction is super important to us, and it’s great to know you felt well looked after. If you ever need anything else, we’re just a message away!
Description as stated
Description as stated. Does exactly what it was intended to do. Impressed with quality. Extremely quick delivery.
24 February 2025
Reply from arena UK
Thank you for the great feedback! We're so glad to hear the product lived up to its description and delivered exactly what you expected. It’s also fantastic to know you were impressed with the quality and our speedy delivery!
We really appreciate you taking the time to share your experience—and we hope to see you again soon!
My request for additional information…
My request for additional information on sizingnbefore purchase was swiftly and accurately handled. The website however should have had this information.
24 February 2025
Reply from arena UK
Thank you for your review and for your kind words about our customer support. We're really glad we could assist you quickly and accurately with your sizing query before your purchase.
We also truly appreciate your feedback regarding the website. You're absolutely right—having that information readily available online would make things much easier. We'll be passing this along to our web team as we’re always looking for ways to improve the shopping experience.
Thanks again for your support, and please don’t hesitate to reach out if you need anything in the future!
Lovely products
27 January 2025
Reply from arena UK
Thank you so much for your kind words! We're thrilled to hear you’re loving the products.
We really appreciate your support and hope to see you again soon!
Reply from arena UK
Thanks for your review! We're so glad to hear you found the delivery fast and the tracking easy to use.
We hope you’re enjoying your order, and we’d love to see you back again soon!
Reply from arena UK
Thank you for the awesome review! We're so happy to hear you’re loving the product.
Thanks for your continued support!
Reply from arena UK
Thank you for your feedback! We're glad to hear that you found the swimming trunks to be good value and true to size. Hope you enjoy wearing them! 😊🏊♂️
Reply from arena UK
Thanks for your feedback! We're glad you found the online ordering process convenient. Let us know if we can assist you further! 😊🛒
Good service
2 January 2025
Reply from arena UK
We’re glad you’re satisfied with our service. Let us know if there’s anything more we can do for you!
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