Ardene Reviews 243

ARKES LONDON, are RIP off merchants they send FAKE goods & will not let you return things instead they offer a reduction DON'T DEAL with this Company they're FAKE FAKE FAKE & should not be able to sell anything 😤🤠 COWBOYS.

Deceptive stocking practices, incompetent and lazy customer service, inability to reach anyone who will care or help when they cancel your order because the item wasn’t in stock. Unethical practices, 0 quality, horrible customer service employees.

I love that Ardene offers some natural fibres at an affordable price. But they have got to be more efficient if they want to thrive. Their website is constantly laggy and could be better optimized. App is the same. I get loading errors frequently, I can't even checkout because my bag can't be recovered. Also, shipping is really slow for this day & age, as well as for being local to Montreal, you would think it'd be quicker. Takes over a week just for it to ship.

Don’t buy from Ardene.com—they are scammers. On their website, they show clothes as being in stock, but once you make a purchase and pay for shipping, they send you an email saying most of your order is unavailable. To make it worse, they don't allow you to cancel the order. It’s a total scam.

Order placed on January 9, 2026. I originally ordered 4 items, all of which were listed as in stock. On January 14, I received an email saying that 1 item was no longer available and that it would be deducted and refunded from the total invoice. That was disappointing, but fine — it happens.

Then February passed with no updates. The order tracking (705142796) hasn’t changed since January 23 and still states: “Delivery delayed: The goods have not been loaded and delivery will likely be delayed.”

I emailed customer service asking for an update and whether I could receive a refund since I no longer wanted to deal with the delay. I never received a reply.

It’s now March — well over 30 days — and I still have no order and no communication from the company. Customers shouldn’t have to send multiple emails just to get basic updates about an order.

At this point, I simply want a full refund. I no longer want the items. Super frustrating experience. I’ve since read many similar complaints from other customers.

Do not order from Ardene! 0 Stars.

Placed an order in store on Jan 17 for the Madesoft Fleece sweatpants and hoodie in pink. The pants arrived quickly but we are still waiting on the hoodie 10+ days later. I am becoming concerned that they oversold and that it is simply not going to arrive at all. If that is the situation I would expect a communication so I can cancel all together and try to get a matching set in an available colour way.
***UPDATE***
Hoodie never arrived. Customer service blamed Purolator, which was just an excuse. Unfortunately this will deter me from ordering anything online from Ardene in the future and I will advise others to do the same.

If I could put a zero I would.
Worst customer service of all time... They can't tell me why my order is being delayed, the girl I spoke with literaly said " I don't know when you will get your order". I asked her for an approximate time lile days, weeks, months ? She replied "I don't know. She was so apethetic. I placed it oved two weeks ago for ONE item and it still has not shipped.

It’s been almost a week since I placed my order up until now I don’t know wheee exactly is my order , they keep making excuses about shipping delays …

Fraud place run by Chinese cyber criminals. Arden is a juice bar company in Atlanta GA these people pretend to be Arden outdoors selling trees. They hit my bank account 4 times in less than 2 minutes. Google provided a complete profile on their criminal history. DO NOT USE THEM

Always the best experience at Ardene.

If I could give 0 I would. My package was stolen off my doorstep, no signature requested and Purolator just snaps a picture and doesn’t have to knock or ring the doorbell. That’s what they said. Ardene said it’s my responsibility even though I had notifications enabled and it didn’t come for over two hours after my package was gone. I’m out $136 dollars and my 11 year old won’t have anything for Christmas because that’s all I had. If I had known I would’ve not ordered from Ardene. I won’t ever again. They should’ve had a policy featured on the checkout page or a tick box saying you agree to be held responsible. They are a joke and not Canadian.

They advised me I should’ve had to delivered somewhere else. Again a joke. My package was to be delivered by Purolator on December 3 and you cannot update it I tried. I had even initiated an inquiry because it still hadn’t come. Bottom line don’t over from Ardene. They said they are Canadian but they are not. I filed a police report and now I’m going to report to BBB. PLEASE don’t order online you will not get your money back or a replacement. Just look at their rating on here.

I made a purchase on Black Friday, and after 6 days, Ardene canceled my order claiming the item was “out of stock.” On the same day I received the cancellation, I checked the website and the exact same item, in the same color and size, was available for purchase — but now at the full price. This is, at the very least, dishonest.

I used my birthday coupon on the canceled order and never got the benefit back. On top of that, the homepage displayed a 20% birthday discount, yet customer service told me that “no 20% birthday coupon was found” in my account. In other words, the website shows discounts you supposedly have, but that don’t actually exist.

Ardene’s rewards and coupons feel like a scam: you use them, they cancel your order, and you lose the benefit.

First and last time shopping with this store. Not recommended.

Do not purchase anything from this company they are a con
I ordered in July and have still have not received order despite payment being taken straight away.
When i email them all i get is the your order is being sorted - I am now about to start a legal claim with them to recover

The clothing is of very poor quality, the sizing is inconsistent and the items not anywhere near the way they were posted on the web. I would avoid this company at all costs.

I made an effort to return the items to their address in Houston, Texas but was told that due to supply chain issues, they had to outsource from China and that I would need to return them to China at my own expense. In effect I am being charged and penalized for their supply-chain decision.

They have a U.S. contact in Houston, TX, and there is no legitimate reason they cannot accept the return there. The fact that they chose to temporarily source from China does not void my right to a fair and reasonable resolution.

The staff were very friendly and helpful but the manager there treats her staff badly. I heard her talking to two of her staff members who were sorting clothes on the shelves. It was all I could do to not say something to her. Her facial expressions to the girls were so disrespectful.

Terrible online ordering experience with Ardene. my daughter placed ONE order for 1 pair sweatpants, 1 T-shirt and 1 dress. They sent her DOUBLE the order (Ardene store error), and charged me double as well. We have tried to communicate with customer service to return the 2nd order for full refund, but now we're being told that since the items were sale items, we can't return them. Whatttt? This was store error as they sent the same order twice and charged us twice too. Can anyone advise? It's really too bad, we were trying to support a Canadian clothing company...

I recently ordered fleece-lined leggings off Ardene. They were not fleece-lined. They were satin-lined with a fleece exterior but advertised as fleece-lined. Upon mailing my return at the post office, the gentleman at the counter told me I was the third person to make an Ardene return and for the same reason: that the item was not as advertised. I do not know what happened with Ardene, they used to be great but now they have gone downhill and seem to get away with false advertising. I will no longer be shopping at Ardene.

Incredibly rude and unhelpful customer service over the phone. My order status was “exception”, whatever that means. I was told that meant it failed. Lady on the phone couldn’t tell me a single reason why this would be. Like not an inkling. It was a very bizarre call, felt like maybe I was talking to a moody teenager. Brutal.

My package was not delivered. Customer service refuses to give me a refund or resend my order. Very unhelpful and disrespectful. Would never order from here again. They continually blame my building management when it has been confirmed in their logs that nothing was delivered.

Don’t ever buy anything from this store is rip off my item never been delivered and no refund received yet they kept sending emails apologies AVOID AT ANY COST
also you can buy all their items with 60% cheaper from any other app
Temu /Ali express and other exactly the same