Their service is absolutely terrible. This is an irresponsible, dishonest, cynical, and highly unprofessional group of people; you will rarely encounter anything like this. For 5 straight days, they... See more
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Terrible delivery service! My order was not delivered for 5 days. Every day I receive SMS that the goods are delivered by the courier and will be delivered today, I wait at home all day, nothing is... See more
Aras Kargo delivered my package on time however the handling during delivery was not very careful. The package was left in a rather careless way, which affected the overall experience. Delivery speed... See more
Worst courier in Turkey. They often do not deliver packages and call customer to pick them up from their offices. When confronted, they lie and say the package will be delivered, their sys... See more
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I ordered some furniture from N11 and…
I ordered some furniture from N11 and they shipped via Aras kargo and I must tell you how terrible they are. There is no such a thing customer service, you call them and no one answers. It has has 10 days and haven't gotten my merchandise so I cancel it out.
Its such a bad Turkish freight company …
Its such a bad Turkish freight company and such a bad freight company i have ever seen. They took twice payment from my bank account more than 1 hour they did not refund me for this. I called them more than 9-10 times, today i recieved call from their Financial Department and customer representative close the phone after she used some bad words to me. I am quite sure they will not response this objection, but i do not suggest this company to people.
(Hasan Kalyoncu / 537 957 19 09)
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