I have had an excellent experience since May 2026 with Aqua Card so far. Very easy to apply, won't hurt your credit score, and it's very positive even helps to build your credit score. After applying,... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My application in applying for an Aqua Credit Card was very quick and simple. The service that I have received from Aqua so far since I open the account seven or eight months ago has been excellent. I... See more
Company replied
I have been reading the reviews.I must say I cannot relate to the One star reviews as I have always found my Aqua card to be really lifesaving sometimes.I try to pay the boosted payment each month as... See more
Company replied
I joined aqua to increase my credit score Within 3 months aqua increased my credit by over double With me using it correctly and continually paying off my balance
Company replied
Company details
Written by the company
Aqua is the smart way to build better credit. We give you the power to improve your credit score backed by our expert support, personalised credit limits that can grow as we get to know you and a secure app that guides you on your credit building journey. So you can move forward with confidence, knowing you’re in safe hands. Representative 39.9% APR (variable). NewDay Ltd. Subject to status. 18+. UK only. T&Cs apply. Credit limits and score could increase with responsible account management.
Contact info
aqua Customer Services - PO BOX 173, S98 1JW, Sheffield, United Kingdom
- 0333 220 2691
- www.aquacard.co.uk
4.6
Excellent
17K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
staff easy to talk to easy to…
staff easy to talk to easy to understand internet site questions easy to to understand answers in one word brileant
9 August 2026
Reply from Aqua card
Hi Martin,
Thank you for taking the time to leave us a review. We're excited to have you on board 😊
Best,
Stephanie.
Reply from Aqua card
Hi,
Thank you for taking the time to leave us a review. We're excited to have you on board 😊
Best,
Stephanie.
I applied for the card moths back was…
I applied for the card moths back was so easy steps and the after care is great they keep track at what's going on 24 7 ty
9 August 2026
Reply from Aqua card
Hello Micheal,
Thank you for taking the time to leave us a review. We are delighted to hear that you've had a good experience and we’re excited to have you on board 😊
Best,
Rob
Excellent
Really happy with my experience with Aqua Credit Card. Everything has been straightforward, from managing my account to making payments. The app is simple to use and I can easily keep track of my spending. It’s been a useful card for managing my finances and building my credit history. Overall, a good experience so far and I’m happy with the service.
9 August 2026
Reply from Aqua card
Hi Fahad,
Thank you for taking the time to leave us a kind review, we appreciate it! We are delighted to hear that you've had a good experience 😊
Best,
Rob
I am a new customer and no complaints…
I am a new customer and no complaints so far all xseems straight forward
9 August 2026
Reply from Aqua card
Good morning Helen,
Thank you for taking the time to leave us a review. We're excited to have you on board 😊
Best,
Rob
Great service very easy to get going…
Great service very easy to get going would recommend definitely
9 August 2026
Reply from Aqua card
Hi Ian,
Thank you for choosing us as your card provider. We're pleased to have you as our customer 😊
Best,
Rob
Reply from Aqua card
Hello Syed,
Thank you very much for the lovely review. We are happy to hear that you are enjoying your card 😊
Best,
Rob
Best company ever definitely recommend…
Best company ever definitely recommend to anyone 😃
9 August 2026
Reply from Aqua card
Hi Martin,
Thank you for taking the time to leave us a review. We're excited to have you on board 😊
Thanks,
Rob
Aqua is very good .it offer vide range…
Aqua is very good .it offer vide range of services like loan and many other so i just started to use very easy to use and very useful. Give credit limit increase after few month.
8 August 2026
Reply from Aqua card
Hi Jainish, thank you for choosing us as your card provider. We're pleased to have you as our customer 😊 Thanks, Michelle.
Reply from Aqua card
Hi Linda, thank you for choosing us as your card provider - and for leaving us a positive review😁 Best, Sheona
Reply from Aqua card
Thank you for leaving a review SS 😁 We're happy to hear that you've had a positive experience with Aqua. Thanks, Sheona
I've had a decent overall experience…
I've had a decent overall experience with Aqua. They froze my card and issued a new one fairly quickly when somehow I was a victim of fraud (to this day I have no idea how as I'm very careful).
The app is easy to use and they have decent credit limits which keep increasing for me. The only real issue I had is that my card completely stopped working for no reason so I assumed it must have developed a fault as there was no account flags or freeze this time.
Luckily it was quite easy to order a replacement which arrived within a week or so.
It was also relatively easy to regain access to my account after my phone was broken including the SIM (meaning I couldn't verify from my mobile any longer) and the security / having to call a customer service line wasn't too bad.
They've also successfully refunded a couple of disputed transactions with relative ease as well.
I'll be keeping my Aqua card and account for the foreseeable future.
15 August 2026
Unprompted review
Reply from Aqua card
Hi Benjamin,
Thank you for taking the time to leave us a kind review, we appreciate it! We are delighted to hear that you've had a good experience 😊 We hope you continue to enjoy our services.
Best,
Stephanie.
Easy to set up with straight forward…
Easy to set up with straight forward direct debit option.
7 August 2026
Reply from Aqua card
Hi John,
Thank you for choosing us as your card provider - and for leaving us a positive review! We're pleased that you found our application process nice and easy, this is just what we aim for 😊
Kind Regards,
Michelle
Good service
8 August 2026
Reply from Aqua card
Hi Bolade,
Thank you for your 5-star review!
We do aim to provide a high level of customer service, so it is great to see you received this when contacting us. Thank you for taking the time to leave us a positive review 😊
Kind Regards,
Michelle
Great experience.
8 August 2026
Reply from Aqua card
Hi Jacob,
Thank you for your 5-star review! We hope you enjoy our services 😊
If you do have any queries, we are always here to help you. You can get in touch with us via our app, by going to: More > Help & Support > Contact Us > Contact Details.
Thanks,
Michelle
Very useful credit card competitive…
Very useful credit card competitive rates when compared with others great for occasional use
8 August 2026
Reply from Aqua card
Hi Kenneth,
Thank you very much for the lovely review. We are happy to hear that you are enjoying your card 😊
Kind Regards,
Michelle
Easy to apply for quick and simple …
Easy to apply for quick and simple mins app easy to navigate
8 August 2026
Reply from Aqua card
Hi Mr Clarke,
Thank you for taking the time to leave us a positive review. We're pleased that you found our application process nice and easy, this is just what we aim for 😊
Kind Regards,
Michelle
Excellent experience with Aqua mobile…
Excellent experience with Aqua mobile app in all transactions and payments.
Seemless navigation!!
7 August 2026
Reply from Aqua card
Hi John,
It's great to hear that you've had an excellent experience with our app. We really appreciate you taking the time to leave a positive review. 😊
Kind regards, Julia
Best credit card i have seen aqua is…
Best credit card i have seen aqua is one of the best credit cards approved by aqua and approvals rate is so high download and check your credit thank you.
7 August 2026
Reply from Aqua card
Thank you so much for your positive review. We're really happy to hear that you are enjoying your card 😊
Kind regards, Julia
The way the bill payment comes out is…
The way the bill payment comes out is too random and the methods of getting any information is ridiculously complex and not user friendly at all
7 August 2026
Reply from Aqua card
Hi,
Thank you for your review. I'm sorry to hear that you're dissatisfied with the payment options and complexity of finding information within your account. We would love to look into this further for you. Please can you reach out to our Customer Service team on 0333 220 2691 or via chat in the app (More > Help & Support > Contact Us > Contact Details) at your next convenience. The team will have full access to your account and will be happy to help. We hope to hear from you soon so that we can get this resolved for you.
Kind regards, Julia
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.