Apollo Pharmacy Reviews 

129
TrustScore 1.5 out of 5

1.3

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Review summary

Created with AI, based on recent reviews

Considering 83 reviews, most reviewers were let down by their experience overall. People experienced severe delays with their orders, noting that expected delivery times were constantly pushed back by days without receiving any proactive updates from the company. Consumers also pointed out that customer service representatives were extremely unhelpful, often repeating standard statements and failing to properly resolve critical issues. Some people were dissatisfied with incorrect product deliveries, damaged items, and the complete lack of proper support or refund processing. Reviewers expressed deep frustration over unreliable delivery partners who frequently ignored phone calls, failed to show up on time, and caused significant delivery delays.

What people talk about most

Delivery service

Customers consistently note negative experiences with delivery service, highlighting severe delays and... See more

Order

People report disappointment and frustration with order processes, highlighting consistent delays and unmet... See more

Service

Reviewers mention negative feedback about service, expressing deep dissatisfaction and disappointment with... See more

Customer service

Users describe negative interactions with customer service, noting hours spent in chat and long wait times... See more

Product

Reviewers highlight negative aspects of product, pointing out serious issues with incorrect orders, defective... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Super pathetic service. Order delayed by a week and still no clue what's the problem and what's causing the delay. Normal medicines, nothing special. Each day they extend the delivery date by 24hr... See more

Rated 1 out of 5 stars

I had fever and was vomiting the whole day Ordered a bunch of practo prescribed meds. No response from anyone,order was placed around 11 nothing got delivered till 7. After so many requests... See more

Rated 1 out of 5 stars

At the time of ordering, they will show 1 hr 2 hr delivery, but once the order is placed, they keep extending the timeline, and you will not get proactive updates. Customer service is a gem; even in t... See more

Rated 1 out of 5 stars

Order - not received Refund - not received Spoke to customer care executives who spoke rudely. Manager too busy not ready to attend the call. Worst service ever. Will never recommend Apollo to a... See more


1.3

Bad

TrustScore 1.5 out of 5

129 reviews

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1.3

All reviews

(129)

81 reviews in the last 12 months

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Rated 1 out of 5 stars

HORRIBLE EXPERIENCE - I HAD TO BE ADMITTED LATER AS MY SYMPTOMS WORSEN

I had fever and was vomiting the whole day
Ordered a bunch of practo prescribed meds.

No response from anyone,order was placed around 11 nothing got delivered till 7. After so many requests they agreed to cancel haven't received any refunds yet.

They have the medicine sitting there but they are not getting a delivery partner.

Apparently they have 3 hr express delivery. ..rubbish pathetic

16 September 2025
Unprompted review
Rated 1 out of 5 stars

TERRIBLE APP

TERRIBLE APP. The moment you leave items in your cart, they start spamming you with constant calls until you give in. Once you order, the nightmare begins — false delivery promises every single time, endless delays, and then they shamelessly blame you for not picking up calls even when you did. This isn’t support, it’s pure harassment. By far the worst service I’ve dealt with.

14 September 2025
Unprompted review
Rated 1 out of 5 stars

Would like to give 0

Would like to give 0. Waste of time. I am literally waiting for my delivery till 11 pm as it is showing 11PM. Worst service worst delivery.

25 August 2025
Unprompted review
Rated 1 out of 5 stars

Apollo pharmacy even deserve minus for…

Apollo pharmacy even deserve minus for their service they cheated every and they don't care .There customer care service only formality.They do nothing.Even they offer discount are not real .They sent less medicine that showed.

23 July 2025
Unprompted review
Rated 1 out of 5 stars

Unreliable and Unprofessional Service

Ordered medicine with a promised delivery in 3 days. After 3 days, the delivery person refused to deliver. I raised a complaint, but they started sending fake “delivery attempted” messages. After wasting 7 days, they canceled the order. Extremely unprofessional and misleading — not acceptable for a healthcare app. If you need medicine urgently, do not rely on Apollo.

12 June 2025
Unprompted review
Rated 1 out of 5 stars

Don’t care if their patients are dying…

Don’t care if their patients are dying without medication… their systems never work properly never delivering meds on time… all they care about is selling their so called credit card but not the service they are getting paid for.. false advertising

10 June 2025
Unprompted review
Rated 1 out of 5 stars

They are absolute cheats

They are absolute cheats. They accept orders, take your money and don't deliver, but mark the order as delivered.
And they make it so easy for their delivery agents to cheat. Company policy. The last 4 digits of your mobile number is the OTP. So the agent doesn't even have to ask for it.

Customer service is a joke.
Save money, save life. Stay away from these guys.

21 May 2025
Unprompted review
Rated 1 out of 5 stars

Pathetic service

Order# 320624486 via shadowfax still not delivered. It has a week. Should never order on apollo online. Pathetic service.

20 May 2025
Unprompted review
Rated 1 out of 5 stars

I am extremely disappointed with the…

I am extremely disappointed with the service. It has been two days since I placed an order for my medication, and despite my critical health condition — being a heart patient and a survivor of two brain strokes — the order has still not been delivered.

As someone with severe medical needs, I expect a certain level of urgency and responsibility from a company operating in the healthcare sector. Sadly, that has been completely missing here. It is unacceptable for a medical service provider to show such negligence towards the importance of life-saving medication.

Due to their delay, I have now missed a full day of essential medication, which has caused me severe emotional and mental distress. Reaching out to their customer service has been an exhausting and frustrating experience, adding to the stress.

Honestly, buying medication directly from a local pharmacy is a thousand times safer and more reliable than trusting companies like this one, who clearly do not value people’s lives.

I urge everyone — please do not rely on such careless service providers for critical medication. Your health and peace of mind are far too important to be left in such irresponsible hands.

27 April 2025
Unprompted review
Rated 1 out of 5 stars

I didn’t get 10% discount on printed…

I didn’t get 10% discount on printed price on medicine in apollo pharmacy store and when i asked for this then they made any lame excuse regarding membership and all. 10% discount should be given if i am taking membership on not. And also they said you should tell before. Why should i tell before you should no this. They cheat customers I suggest don’t go this pharmacy. I have pathetic experience,

26 April 2025
Unprompted review
Rated 1 out of 5 stars

Never order anything online from…

Never order anything online from Apollo. They will repeatedly deliver the wrong profuctor one tenth of what you ordered and kerp the money and you will keep chasing them for days without resolution. You can contact someone on phone but that person will keep saying backend has to deal with it and wash their hands off.

26 April 2025
Unprompted review

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