Apex Gaming PCs Reviews 

557
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 271 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly support team for being exceptionally helpful, patient, and knowledgeable when guiding them step by step through the custom build and setup process. People also love how reliably the powerful computers run, noting that the systems arrive nicely packaged and make unboxing an absolute breeze. Some people were dissatisfied with noticeable order delays, prolonged waiting times, and frustrating communication regarding various shipping status updates. A few consumers also mentioned receiving damaged components or experiencing unexpected technical hiccups that required extensive troubleshooting right after unboxing.

What people talk about most

Product

People report positive experiences with the product, highlighting that PCs arrive well-packaged, look great,... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently praising the speed, knowledge, and... See more

Staff

Consumers find staff to be positive, helpful, and exceptionally knowledgeable. Reviewers frequently highlight... See more

User experience

Customers had positive experiences with user_experience, highlighting a seamless and personalized journey... See more

Order

Reviewers mention ambiguous feedback about order experiences, highlighting both helpful communication and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

System works fine now but arrived with power cords not connected to the video card. This was not explained in the setup videos or anywhere else resulting in first frustration that it didn't work t... See more

Rated 4 out of 5 stars

My biggest critique is with the delivery. Considering how much the device is worth, I was unable to change the delivery time. It was delivered mid morning while I was at work. Thankfully, I had a trus... See more

Rated 4 out of 5 stars

Apex Gaming wanted to make sure the PC met my needs, which made the experience amazing. Apex kept in constant communication with updates from the time they started the build until the PC was delivered... See more

Company replied

Rated 5 out of 5 stars

My PC was having issues, actually has been for about 3 years, and my brother had his sent in for the same issue right after we got them, but I missed the memo lol… Today I wanted to play a game with s... See more


Company details

  1. Computer Hardware Manufacturer

Written by the company

Apex Gaming PCs is a high-end custom gaming PC manufacturer located in Houston, Texas. Apex Gaming PCs focuses on providing the highest level of customer service, so you can experience the best of PC gaming every day.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

557 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.4

All reviews

(557)

258 reviews in the last 12 months

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Rated 1 out of 5 stars

I contacted your company to get the status of an order I place

I contacted your company to get the status of an order I placed with your company. The response I received was an email to rate my experience. I have not received a response back on the status of my purchase or the item but you want me to rate my experience. I can not give positive feedback when there has been no response from you on the status of the product I purchased your company.

6 October 2025
Apex Gaming PCs logo

Reply from Apex Gaming PCs

Thank you for taking the time to provide us with this feedback. As Ryan had mentioned in our most recent email, we did respond to your original email within an hour, and our response was kicked back by the mailer. This likely means that our emails are being blocked by your spam filter. In case you also did not receive our most recent reply, we are extremely sorry for the delay you've experienced. The sale of individual components is a new service we are offering, and we are still ironing out the kinks with our software. Seeing as your order was delayed as a result, we've gone ahead and refunded the full amount to you. You should be receiving your complimentary component in the next day or two, and we hope this is acceptable compensation for the inconvenience.

Rated 4 out of 5 stars

Best customer service experience ive ever had.

I ordered an SSD and while it certainly has taken a longer amount of time than anticipated for my order to be processed and still pending delivery, Apex customer service has been beyond helpful and informative. Considering how they've handled the situation i could see myself ordering from them again.

2 September 2025
Rated 5 out of 5 stars

Best PC Experience Out There

This is my second PC with Apex Gaming, and they never fail to impress me with my purchase. Their team was quick to inform me of the order and held a personal call to ensure my desires with the computer were met, even providing recommendations for improvements or alterations to the PC to ensure optimal experience.

Brady, systems engineer, specifically provided detailed reasons for the recommendations that were still within my budget. I will highly recommend them to anyone looking for a new computer!

16 October 2025
Unprompted review
Rated 4 out of 5 stars

Undesired delivery time.

My biggest critique is with the delivery. Considering how much the device is worth, I was unable to change the delivery time. It was delivered mid morning while I was at work. Thankfully, I had a trustworthy neighbor receive the parcel. Also, it took almost a month from order to reception. Feels a bit long.

11 September 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer service and craft.

The pc came at a reasonable time and was up to standard the little assembly I had to do was intuitive and had a guide just in case it wasn't.
The team stayed in contact with me on a bi weekly basis updating me about the build process when the pc was being made.

10 October 2025
Unprompted review
Rated 4 out of 5 stars

Good experience

They are good at replying. I am using the rent to own option they just started. It seemed like it was a new process for them. They kept me updated about all of it and when they had to change things. My only complaint was I had to keep refilling things out. I understand why tho.

9 October 2025
Unprompted review
Rated 5 out of 5 stars

Incredible service

The expert knowledge and professional manner has been extremely helpful as I know next to nothing about computers
The constant feedback has also been excellent
The team has been extremely friendly everyone deserves a raise
Brady has made this go so much more smoothly than if I tried this myself

7 October 2025
Unprompted review
Rated 5 out of 5 stars

I’m relatively new to PC’s

I’m relatively new to PC’s and PC gaming. I’m more of a gun guy. I don’t know much about computers, their parts or how they work. Regardless, I wanted a nice PC that had good reviews through a well known company that is reputable. You guys at Apex have accomplished all that for me. Brady, absolute stud. He’s taken a lot of time to recommend parts to me, explain what they do and how they’d affect my gaming experience and what to consider when looking into parts. He’s been pretty patient with me and has communicated timely and thoroughly about the process and the progress so far. You guys need to give Brady a raise or something, he’s the reason why I’ll come to you guys when I want to upgrade my PC. I’m stoked for my PC and when I get it, you guys will have my loyalty as your customer and consumer. Thank you guys and thank you Brady, for being genuine, and taking the time to teach me.

8 October 2025
Unprompted review
Rated 5 out of 5 stars

The PC suggestions were amazing

The PC suggestions were amazing. Choosing the optional parts was easy and the PC was delivered great and runs fantastic.

Side note I damaged the mother board installing the graphics card so I got it fixed I didn't want to bother with the return shipping and it was a simple and cheap fix.

12 September 2025
Unprompted review
Rated 5 out of 5 stars

Great Experience with Robert H

Great Experience with Robert H. of Apexgamingpcs.com
He was quick in helping me get to the bottom of what's right for me in figuring out which DDR5 rig i wanted to start with.

7 October 2025
Unprompted review
Rated 5 out of 5 stars

My PC was having issues

My PC was having issues, actually has been for about 3 years, and my brother had his sent in for the same issue right after we got them, but I missed the memo lol… Today I wanted to play a game with some friends and my computer was having more issues than ever!! Thankfully Robert F helped me solve the problem quicker than I ever thought it would take, and he gave me some tips on what to do if the solution stops working again!! I really appreciate all the help!

7 October 2025
Unprompted review
Rated 5 out of 5 stars

Great Support and Computer!

Customer support was easy to work with and talking directly with someone about upgrades helped immensely! Computer works great as well, so overall a very positive experience!

7 October 2025
Unprompted review

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