Aovopro Reviews 

1,369
TrustScore 2.5 out of 5

2.6

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Review summary

Created with AI, based on recent reviews

Evaluating 73 reviews, most reviewers were unhappy with their experience overall. Many people reported significant quality issues with products, including scooters breaking down, frames snapping, and components failing shortly after purchase or light use. Customers frequently encountered terrible customer service, characterized by unresponsiveness and a lack of accountability, with the company often failing to honor warranties or provide replacements for faulty items. However, some customers also noted positive aspects regarding the products themselves. Many were satisfied with the battery life, durability, and overall performance of their e-bikes and scooters, finding them suitable for daily commuting and easy to assemble. A few reviewers also reported positive interactions with customer support, describing them as responsive and helpful.

What people talk about most

Product

Users describe ambiguous interactions with product, with some customers expressing satisfaction with their... See more

Quality

Reviewers highlight negative aspects of quality, with many consistently expressing disappointment, stating... See more

Response time

Customers consistently note negative experiences with response times, with many reporting that the company... See more

Customer service

Customers had negative experiences with customer service, with many describing it as frustrating, abysmal,... See more

Warranty

Consumers express significant dissatisfaction with the warranty process, reporting that the company often... See more

Reviews shaping this summary

Rated 1 out of 5 stars

The most shit and unprofessional sellers i would have seen, didn’t replaced my scooter which was under warranty and making excuses about no stock available but still selling it on the website, Person... See more

Rated 1 out of 5 stars

Terrible customer service response, chat never replied to numerous requests. SBS Scooter came with screen scratches in the basket and a broken headlight. Tried emai as well to no avail. Avoid this co... See more

Rated 1 out of 5 stars

I paid $400 for what was advertised as a ready-to-ride e-bike. Within 8 days the spindle axle stripped, making it unsafe and unusable. Instead of honoring a refund or replacement, the seller tried to... See more

Rated 1 out of 5 stars

Definitely wouldn't buy from this brand again. Got an e-bike from them. Had issues such as, motor making a funny rattling sound, the horn didn't work, the bike could not reach the speed as advertised.... See more


Company details


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2.6

Poor

TrustScore 2.5 out of 5

1K reviews

5-star
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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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2.6

All reviews

(1,369)

86 reviews in the last 12 months

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Rated 1 out of 5 stars

Appalling Service and Unfulfilled Promises

I ordered a scooter with the assurance of a 2-day delivery. Not only did it fail to arrive on time, but I was also unable to track its whereabouts. My emails to the company went unanswered, leaving me in the dark. I was informed Eventually, that the scooter was out of stock in the UK and that it would now be shipped from Germany, incurring an additional £60 or more in shipping fees. This unexpected charge was unacceptable, and my subsequent emails expressing concern were ignored. When I finally received a response, I was told the scooter would arrive in a few days. However, those days passed without delivery, and my further complaints were once again disregarded. Adding insult to injury, I received an email prompting me to review the product I had yet to receive. Now, I'm apparently waiting for a letter instructing me to pay additional shipping charges.This entire experience has been infuriating, and I strongly advise others to avoid this company. This was a gift for my teen daughte. This company has my money yet the scooter has still not arrived, they have offered me £10 in compensation. Honesty and a response to my complaints would have been appreciated.

3 February 2025
Unprompted review
Rated 5 out of 5 stars

Great value for money

I'm very happy with their product!
I got the AP07 model with dual suspension because the roads here are bad. It can handle potholes surprising well. It looks solid, well-build and I got the hang of it quickly.
The company also, replies on emails relatively fast and the shipping was quick.

12 February 2025
Unprompted review
Rated 1 out of 5 stars

Avopro new in 4 months started mecahinal problem!

Hi,

I sent email months ago to the company that my new scooter with around 4 months using have problem with error07 and I didn't receive any support.

I vontacted the support and they just adk for photo! LOOK I CANT TAKE PHOTO. I NEVER KNOW WHEN WILLHAPPEN THE ERROR Sonetimes I m driving and come the problem sticking or like break or accelerate I just try not to have an accident.. and other time I need open my bag remove my gloves I am in the cold STILL trying taking photo and the error 07 don't keep in the panel longer.
I use it slowly and I have 53kg....so I didn't do anything to damage it.

I bought it new and came with problem do in short time using the problem came out. I went to mecahinal shop and he said the 07 error is the wheel 🛞...so are you going g to resolve or letting the time pass yo make lost the guarantee?

Review 2. After few emails and waited few weeks. They didn't have assistance to fix, they sent new wheel. I had to pay a office to change wheels and connect the motor system.

Regards
Renata.

1 November 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

Company was recommended by a family member who had recently used it. I ordered my son a scooter, fast efficient delivery and excellent product. He absolutely loves it. The family member had an issue with the battery on his scooter and they didn't hesitate to send a replacement straight out, their customer service is great! Would definitely recommend to others

24 January 2025
Unprompted review
Rated 1 out of 5 stars

I purchased a scooter for my daughter…

I purchased a scooter for my daughter it packed in after a month they said they would repair it but it got lost in the post on return they promised me a refurbed replacement but just sent me somebody else's broke one that was supposed to be returned I sent it back then they cut contact leaving me with no scooter and down 200 euro I would never recommend this company to anybody they are a bunch of crooks regards Graham elderfield

6 March 2024
Unprompted review
Rated 5 out of 5 stars

Ordered in line which was easy and…

Ordered in line which was easy and simple. All communication via email was clear with good tracking and updates in parcel. Item came in a brown box which didn’t give the game away if what was inside as it was a present. Opened the box and the product is in great condition and as described

8 January 2025
Unprompted review
Rated 5 out of 5 stars

Great for students

This scooter is perfect for getting around my college campus. I would definitely recommend it to students.

19 January 2025
Unprompted review

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