Approved cashback claim still unpaid – disappointing experience
I’m sharing this to help others make an informed decision before joining AORUS cashback promotions.
I participated in their Christmas cashback campaign and purchased a qualifying product (X870E AORUS PRO X3D ICE). I carefully followed all the requirements, and my claim was successfully approved. According to the promotion terms, the £25 cashback was due by 7 February 2026.
Unfortunately, as of now, I have still not received the payment.
My experience so far:
The claim status has remained at “Ready for Processing” for an extended period.
I was informed there were “unexpected problems with transfers,” but no clear resolution or timeline was provided.
I followed up multiple times and was told to expect updates within 3–5 working days, but no further communication was received.
What concerns me is that while existing claims (like mine) remain unresolved, the same cashback promotion has been launched again. This creates uncertainty about whether earlier commitments are being prioritised.
I understand that operational issues can happen, but delays beyond the stated deadline combined with limited communication make the experience frustrating and difficult to trust.
My advice to others:
If you are considering joining this promotion, keep thorough records and be prepared for possible delays in receiving cashback, even if your claim is approved.
I hope AORUS will improve transparency and follow through on their commitments to customers.
