Quick delivery time from ordering & the delivery guys were absolutely fantastic, took due care & attention to ensure our new American style fridge freezer was brought into the house the safest way wit... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Easy online ordering. Delivery guys were suppurb... just the right mix of friendly vs business. As paid for, they unpacked and brought new fridge inside for me... and removed the old one to take it aw... See more
Great service on the delivery day so rated with a high score. I did find it a little challenging placing my order as I wasn’t sure if the products I picked would all match and at the last minute save... See more
Very easy website to maneuver around immediate/next day delivery which was essential as it was a fridge/freezer that was being delivered. Found the tracking system was very useful was able to follow... See more
Company details
- Appliance Store
- also in
- Electronic Spare Parts and Components Store
- Electronics Store
- Hi-fi shop
- Kitchen Supply Store
- TV store
ao.com
Written by the company
- Price Match Promise
- We won’t be beaten on price. If you find your product cheaper, we’ll refund the difference.
- Delivery 7 days a week
- Choose a day – and even a time slot – that suits you. It’s just how we roll.
- 1000s of electricals
- From washers to wine coolers and hobs to headphones, we’ve got what you need.
- The AO Way
- Delivery. Recycling. Installation. We go the extra mile to make you smile.
- Delivery to any room
- Big electricals are no good on the doorstep. It’s why we deliver the bulky stuff to any room you like.
- Choose a 4 hour timeslot
- Don’t wait in all day. Our short delivery windows suit every schedule.
- 30-day Returns
- Changed your mind? No probs. Returns are easy- peasy.
Contact info
United Kingdom
- 0161 470 1200
- www.ao.com
4.9
Excellent
1M reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
New washing machine next day
Tom and his colleague delivered my new washing machine this morning and did a fabulous job they were friendly quick and efficient and left the job very neat and tidy and the communication about my delivery was spot on I can't praise them enough would highly recommend them 😊
6 October 2026
Shopping with AO is always a peace of…
Shopping with AO is always a peace of mind for me as I always receive accurate updates to my delivery and the customer care is brilliant.
14 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The delivery man said it would fit in…
The delivery man said it would fit in the space, instead had to get a workman to help fit it in
28 September 2026
Reply from ao.com
Hello Kevin
Thank you for writing us a review.
I am sorry to hear about the issues on delivery, this is the last thing we expect to happen. We have tried to call you to discuss your review but unfortunately there was no answer, apologies if we called at a bad time.
We will aim to contact you again in the next 48 hours so we can discuss your review.
Thanks
Joseph AO
Good comunication
4 October 2026
AO has never let me down
AO has never let me down. I have used them for several years now and have never had any problems. Their products are reasonably priced, the delivery service is fantastic, and we are kept up to date with everything from purchase to delivery and Installation if required,
They also remove your old appliances for recycling and offer a service where, even if you do not purchase goods from them, they will still collect old appliances for recycling for a small fee.
No need to change anything; just keep doing what you are doing
4 October 2026
Superb service from delivery guys….
Superb service from delivery guys…., careful and efficient
Great appliances at the right price!
30 September 2026
Exceptional efficient delivery service
Exceptional efficient delivery service, the two young men were absolute angels Thank you
2 October 2026
Happy Days
Delivered on time by two courteous and efficient guys The whole experience from point of ordering to delivery was excellent and would recommend any time.
1 October 2026
Great! Couldn't fault it.
I was kept fully informed about the delivery and the delivery guys couldn't have been nicer or more helpful. Fantastic!
5 October 2026
Great service,very polite,will order…
Great service,very polite,will order from here from now on,thanks
5 October 2026
Fast delivery and nice delivery…
Fast delivery and nice delivery drivers. Also got my Dyson for a really good price.
4 October 2026
Delivery schedule was on time
Delivery schedule was on time. Both delivery guys were extremely professional and friendly. Particularly the installation guy for the washing machine. He was very helpful as there was a pipe issue. Great experience.
4 October 2026
Next day delivery.
Next day delivery to replace failed washing machine. Helpful and cheerful delivery men. Clear explanations on website, with useful data for comparison purposes.
5 October 2026
As always your company never let us…
As always your company never let us down in any way.
5 October 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.