ANTONIOLI. Reviews 115

I received clearly defected Ayede shoes: the point was open and glued.
They accepted the returned as defected, but eventually retained shipping cost and their invented fee of €15.
Their customer service is a joke, because they said their experts did not consider it to me a defect.
Well, ok, then. I made an official demand.
Avoid at all cost.

I ordered a pair of Miista shoes from Antonioli on February 2nd. After wearing the shoes for less than two hours, the seam came apart. This clearly shows poor quality from Miista, but since I purchased them through Antonioli, their customer service needed to handle the issue properly.

Instead, they offered to refund only the shipping costs, which is completely inadequate for a defective product. It’s now been over a month, and I still haven’t received any proper solution or compensation.

I would strongly advise against ordering from Antonioli. Their customer service is extremely disappointing, and the quality of the products they sell does not meet expectations.

I ordered something from antonionew – it never arrived. The post claims it was delivered, but the tracking shows some random address in China.
antonionew support doesn't respond to emails either.

good prices, fast shipping

I have received my order next day, I’m still impressed about this speedy delivery. I ordered a Valentino mini crossbody bag which was well packed with Valentino packaging, box dust bag and all the authenticity paperwork. I was skeptical to order from here because of the bad reviews, but def I will order from here. The price was much cheaper than elsewhere so why should I order for much more expensive in other sites if I can get it for a very good price. Well done Antonioli! You have earned a new customer!

I would’ve given 0 star if there were such an option. This website is a total scam and does not hold up their end of bargain.

An order was placed yesterday and payment was accepted, American Express (card I used) confirmed that everything was fine. Today Antonioli just canceled my order for the 10 items I bought. For those who want to know more, I took screenshots of my orders confirmation. More than happy to share with anyone who wants to know how irresponsible this Milano Italian company is.

This company just used low prices to lure customer to place order and when you did, all you get was disappointment instead of getting what you paid for.

They have a good selection. I placed an order, and the entire process was clear, with quick shipping.

ordered a pair of tabi flats on sale and when they arrived they were too small. i checked their site and saw no exchanges so i ordered another pair in a larger size, thankfully still on sale. shipping was incredibly fast for both esp coming from italy to california & i was able to compare the sizes at home. the return process of the smaller pair was a breeze - something i was terrified about based on past reviews. it cost me $35 total to return as it was international express shipping but they provided the return label (thank god bc if i did it myself it would’ve been $200 on dhl). i was refunded v quickly and am so glad i went w antonioli bc they had tabis at the best price. i had a great experience & wanted to share it bc the good times never get mentioned :) this is real i promise!! i work in fashion as wardrobe styling and love when im able to find a solid retailer!!

Great selection, good sale, quick express shipping and reasonable cost for shipping.

Absolutely awful experience. Ordered a jacket, checked status of jacket on the app 3 days later and order still says unfulfilled. Email customer service who confirm order has been processed and will be sent shortly. 5 days later still nothing and order still says unfulfilled. What is wrong with retailers?

Quick DHL shipping. I was hesitant about getting the right item since this is the only store that sells the Guidi VG05 in horse leather for men. Major stores have them in goat leather and Farfetch sells it in calf leather. It was indeed horse leather and I am happy.

Note: I didn't have to return. So I cannot base my experience on customer service.

I ordered a limited edition Adidas originals X Korn hoody from the store, I phoned the store to enquire about the item and shipping. The woman I spoke to was extremely pleasant and helpful. I used DHL express shipping and the item arrived from Italy to my address (Scotland) the next day! Excellent service!!

It is my first time buying clothes from this website. Very unpleasant experience. Everything needs extra cost. Always money money and money. The total order amount doesn’t include duties , so I have to pay extra 100 usd for my order . And I need to pay for the shipping and return shipping fees. There are still more better online shops than this one. I would never buy anything from this website again.

On Oct 13 I’ve made my first purchase from Antonioni.eu. I’ve purchased a Burberry men’s hat which arrived in very bad shape due to the fact that is was not properly packaged. It was placed in a cardboard box used for shipping and stuffed with paper. Because of that and also because it did not arrive with the designer box/ pouch and card to confirm the authenticity I took it to a designer store where the employee confirmed that it was a counterfeit item. I contacted the seller who did not reply to my emails. Upon doing more research I found other customers who were in my situation and shared their negative experience with this seller. Don’t let yourself be fooled by the low prices, they sell fake items and will charge you a return fee. I opened a claim with PayPal which was denied and their response was: “This decision was made because if an item is materially similar to the seller's description, we do not consider it to be significantly not as described.” So as long as the item looks as described they can send you a fake item or a defective item and get away with it.

Ordered a coat and they emailed me to cancel saying was a pricing error waiting 10 days to get money back no offer of any good will

Placed my order on Thursday night and it was shipped out on Friday and I received it the following Tuesday with the economy delivery option. Keep up the good work

Recently I had purchased a back fendi square toe boot from this website, the delivery was so fast, I received my order before the estimated time, the boot was really awesome with tag and I really appreciate the customer service of this store, they were really helpful to me, thank you so much for your beautiful service🙏🙏would definitely recommend this website

Perfect customer experience. Excellent customer service from Viviana. One of the best customer service representatives to deal with. 10/10
One of my go to shopping destinations with great selection. Thank you

Martina from customer service was amazing. She wrote back immediately (several times infact) as I had a couple of questions. 100% trust worthy. Thank you so much. Antonio