Anthropologie Reviews 

Evri are totally useless and unprofessional, and that unfortunately reflects extremely badly on Anthropologie. One parcel was left outside my back gate at the roadside (dress originally priced at about £150) and the other got lost.
It would be helpful to have courier delivery options if possible. In my experience Evri are by far the worst carrier and it puts me off ordering from companies that use them.

Placed an order online and selected delivery to an InPost locker. The order was instead sent via Evri and delivered to the address of the locker, not the locker because it's an InPost locker not an Evri locker.

No problem here as such, I get that shipping mistakes happen, but the customer service since then has been SHOCKING. It's been almost 2 weeks since placing the order and I'm still waiting for a resolution from them and absolutely no closer to getting my order. It wasn't cheap either, 2 fairly expensive curtain holdbacks that I was excited to use in a current refurb project, but that is looking increasingly unlikely.

After explaining what happened in my first message, the response I got was to ask my neighbours and check for a calling card. I literally just told them it was meant to be sent to an InPost locker, so the agent didn't even bother to read my message just a copy paste (so not sure why that takes 2 working days minimum to get a reply) after another pointless back and forth, it's currently with 'Head Office' and I'm still waiting for someone to get back to me, on what should be a very simple thing - we made a mistake, we'll get it sent correctly.

They told me they need to wait for an investigation from Evri. What investigation? You sent it wrong, it's nothing to do with Evri!

This is certainly the last time I will ever shop from their online store. I like the clothes and the homewares but this has just been the worst experience.

Beautiful sandals. Great quality and delighted with the sale price.

Beautiful dress and fit although hook and I was broken but easily repaired.

I should have read the reviews
Still no delivery, no customer services. First and last time using this company.

User friendly site. Prompt delivery and great quality.

Ordered a dress in two sizes, a size 10 and 12. The dresses arrived very quickly, when I tried on, the size 10 was too small, but the size 12 was even smaller, obviously this dress had been labelled wrongly. I returned by Evri the same day and as yet 11 days later have not received my refund. I have emailed and contacted them through the bot, and not had any joy, their customer service leaves a lot to be desired, I will never order from them again and will be advising others not to use this company, their clothing is not cheap.

Friendly, willing to
help you finding the right sizes etc

Still haven’t received my order from 27/7!

Delivery was awful !!

Everything was fine and I am pretty happy. I used to buy in USA, but I moved to Germany and I was so pleased when I realized I could get your beautiful clothing and other thing here. Thank you!❤️❤️❤️

Delivery with Evri absolutely shocking! Two weeks from ordering. Unacceptable.

Thank you @Anthroplogie for your reply! Products are lovely as ever. Please consider a better courier company. 😉

I got a jacket for myself. The delivery was super fast, the delivery costs were low, the jacket fits very well and was much cheaper than on the website of the original brand. Excellent quality, too! Super happy, would recommend!

My order of two dress took over 2 weeks to dispatch. Both arrived damaged and were certainly been returned before. one had a rip on the strap and the other had stains and stitching coming undone. The dresses were really cheaply made and fabric seemed shien quality. Returned for a refund which is not easy as I am still waiting for customers services to decide next steps for return.

I have tried twice to order a specific product from Anthropologie, and twice a completely different item was received. It wasn’t even Anthropologie stock. I have been told by in store staff this is quite common. Unfortunately it isn’t in stock in stores or I could have picked it up then.

Perfect and helpful

The experience to but at the website and the product was very good and I’m satisfied . However the only delivery option to France (Lyon) which is colis privé it almost ruined everything. Colis price is a nightmare as delivery company , so my suggestion is either provide another option for delivery , or a collect point . Personally I like the products and website but I won’t consider again if the only option for delivery is still colis prive. Is such a headache to deal with this company I prefer to find other websites to purchase.

I ordered two dresses which didn´t fit at all. I decided to return them but found out that I had to organize and pay for my shipping as the returns are not free. That was never mentioned in the website. Will never order from them again.

Incredibly disappointed.

I've been an Anthropologie customer for over 10 years and I recently bought a pair of Esme Low Rise jeans, color Blue Denim Light and received BROWN jeans with a some sort of dust on them.

When I reached out to customer support, they replied (after 1 week) saying that I need to return them AND PAY FOR THE 5 EUR RETURN LABEL!!!

Also, when I tried contacting them via their 'chat' I realized that it doesn't work on the app!

This is an absolute disgrace to a brand and store that I've been loyal customer for many years.

Incredibly sad and feeling like they robbed me. I expect a resolution, and a fair one!

ORDER NUMBER: AP47182320

It’s more about Evri but I ordered a pair of shorts and they never arrived. Tried to arrange a replacement pair but out of stock. Did a refund but I won’t be ordering from them again