I've been using A4U for many years and they have always been reliable, efficient and friendly. The odd problem has been sorted quickly and my clients have always reported a good experience.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Fantastic support from Adam at A4U. Really needed something delivered at pace and Adam went WAY above and beyond to make it happen. This allowed us to demonstrate a really agile service capability t... See more
Company replied
We’ve worked with other contact centre providers and Answer4U is the best thus far. We needed bespoke, personal and quite a complex script process. As always, a few challenges to get it to w... See more
Company replied
Absolutely exceptional service. Our Key Account Manager, Dallas, has been great. They quickly understood exactly what we needed, a bit more than just an answering service, and we were live far quicker... See more
Company replied
Company details
About Answer4u
Written by the company
Here at Answer4u we understand that trusting your business calls to a third party organisation can feel like a huge leap of faith.
Your customers will always be your number one asset so choosing the right partner to handle your calls is an important business decision that you will only want to have to make once. Having been in the telephone answering service business since 2004, Answer4u has the experience, technology and advanced infrastructure in place to make your final decision a reassuringly easy one.
Your customers will always be your number one asset so choosing the right partner to handle your calls is an important business decision that you will only want to have to make once. Having been in the telephone answering service business since 2004, Answer4u has the experience, technology and advanced infrastructure in place to make your final decision a reassuringly easy one.
Our experienced team is what makes us different.
Written by the company
- The people you and your customers will connect with
- We’re proud to have one of the highest staff retention rates in the call centre industry. That means we have a team of experienced call handling telephonists who understand how important that first call, and every call thereafter, can be. We operate as an extension to your business, treating your customers with the highest level of professionalism and expertise.
- Technology – Supporting great people with great technology
- By continually investing in the latest Call Centre technology you receive the best call handling service available. Our use of resilient technology infrastructure means our levels of service are never compromised and your answering service never suffers. All call handling aspects of your business are fully supported giving you peace of mind.
FREE 30 Day Trial Period
So you can experience a true reflection of the cost effectiveness and efficiency of our services, we offer a FREE trial period of up to 7 days.
We 100% guarantee an uninterrupted, resilient service 24/7/365 for your business.
Contact info
Pinfold House, Talbot Street, NG1 5GL, Nottingham, United Kingdom
- 0800 822 3344
- sales@answer-4u.com
- www.answer-4u.com
I've been using A4U for many years and…
I've been using A4U for many years and they have always been reliable, efficient and friendly. The odd problem has been sorted quickly and my clients have always reported a good experience.
18 March 2026
Unprompted review
Prompt and helpful
Prompt and helpful. Very good professional service for the past 10 years.
8 January 2026
Unprompted review
Found them to be a very efficient and…
Found them to be a very efficient and responsive service. Would definitely recommend to any business needing support for overflow calls or out of hours message taking.
7 January 2026
Unprompted review
Answer-4u is an exceptional service…
Answer-4u is an exceptional service that I strongly endorse. Every time I've reached out with a question, their team has been incredibly supportive and professional. Their call response system is efficient, and the option to forward emails to multiple colleagues ensures we rarely miss a communication. I'm truly grateful for their assistance.
1 January 2026
Unprompted review
I never had to think about phone calls…
I never had to think about phone calls the whole time we were with answer4u
9 October 2025
Unprompted review
Exceptional Support and Seamless Integration
Answer4U has been an invaluable extension of our team, providing reliable overflow call handling and stepping in during a critical issue with our phone system. Their ability to quickly understand our business operations and adapt to our workflows was impressive. They became an integral part of our daily communications, ensuring continuity and professionalism in every interaction. Highly recommended for any business looking for dependable and flexible call support.
19 August 2025
Unprompted review
Great Service
Great Service. Very professional. Fair charges. Only stopped using due to retirement
10 July 2025
Unprompted review
We use Dallas and the team for our out…
We use Dallas and the team for our out of hours solution and no issues at all. Always on hand for anything and can change a script in seconds. recommended
4 February 2025
Unprompted review
Reply from Answer4u
Thank you for your great review Carl. We're delighted to hear that our out-of-hours service is working so well for you. Our team takes pride in being responsive and adaptable, so it's fantastic to know you appreciate the quick script updates and reliable support.
We really appreciate your recommendation and look forward to continuing to support your business!
Dallas
Senior Key Account Manager
Great company that we have worked with…
Great company that we have worked with for nearly 10 years. Highly recomend.
3 January 2025
Unprompted review
Reply from Answer4u
Thank you for your fantastic feedback Russell. It’s been a pleasure working with you and supporting your business over the years. If there’s anything we can do to support you in the future, please don’t hesitate to get in touch.
David Chapman
Customer Service Director
Experience with Answer4U
We have used Answer4U for 16 years and they have always been very responsive to any questions, script updates and changes we required. We have never had complaints from our customers when our missed calls have been dealt with by Answer4U. Our circumstances have changed so we no longer need missed calls passed to Answer4U but I would definitely use them again if required in the future.
14 November 2024
Unprompted review
Reply from Answer4u
Thank you so much for your kind words and for being a valued customer for the past 16 years! It's great to hear that our team has consistently met your expectations and that you’ve had no complaints regarding our service. It’s always our goal to ensure professional support for businesses like yours.
We completely understand that circumstances change, and while we’re sad to see you go, it’s wonderful to know you would consider us again in the future. If your needs change, we’ll be ready to provide the same responsive, reliable service that you’ve experienced with us over the years.
We wish you all the best in your next chapter! Should you ever need us again, you know where we are.
David Chapman
Customer Service Director
A great service
A great service, which provides a professional response for my business when I'm not able to answer the phone. Far less expensive than employing someone to man the office 24/7.
23 October 2024
Unprompted review
Reply from Answer4u
Colin
Thank you so much for your kind review and for being a valued customer for the last 10 years! It has been an absolute pleasure to service your account, and we’re thrilled to hear that our telephone answering service made a positive impact on your business.
As you look forward to your well-deserved retirement, we wish you all the best in your future plans. Should you ever need us again, we’ll be here, ready to provide the same professional service that you’ve come to rely on.
Wishing you a wonderful retirement!
Best regards,
The Answer4u Team
We have used Answer4u for many years…
We have used Answer4u for many years and have always found them to be professional and efficient whilst providing us, and our customers with great service.
26 September 2024
Unprompted review
Reply from Answer4u
Thank you so much for taking the time to share your positive experience with Answer4u. We are delighted to hear that you’ve found our service professional and efficient over the years. Providing excellent service to both you and your customers is always our top priority, and we genuinely appreciate your continued trust in us.
If there’s ever anything we can do to enhance your experience further, please don’t hesitate to let us know. We look forward to continuing to support your business for many more years to come.
Best regards,
The Answer4u Customer Service Team
We used the service for several years
We used the service for several years. Service was excellent. Dealt with any problems very quickly.
31 July 2024
Unprompted review
You've been absolutely brilliant…
You've been absolutely brilliant looking after us all these years. Thank you for an amazing service. Absolutely perfect
19 June 2024
Unprompted review
Reply from Answer4u
Thank you so much for taking the time to leave such a wonderful review Graeme! We are thrilled to hear that you've been delighted with our telephone answering services over the years. At Answer4u, we're dedicated to providing the best possible service to our clients, and we're glad to know we've achieved that for you.
Best regards for the future
Answer4u Customer Service Team
Great communication and always there…
Great communication and always there for you, never had any issues in all the years, very professional.
15 May 2024
Unprompted review
Reply from Answer4u
Thank you for sharing your positive experience with us Paul. We're delighted to know that our commitment to great communication and professionalism has resonated with you through the years. At Answer4u, we strive to be consistently reliable and supportive, and it's heartening to hear that we've succeeded in providing you with great service. We truly appreciate your trust in us.
Warm regards,
The Answer4u Customer Service Team
Would Recommend
Professional, prompt to answer customer calls in our stead (as well as our own queries when applicable), and efficient, they far exceed the standard of previous OOH call attendants that we've used. Would highly recommend.
5 April 2024
Unprompted review
Reply from Answer4u
Thank you so much for taking the time to leave this fantastic review. We're thrilled to hear that our out-of-hours telephone answering services have met and exceeded your expectations.
At Answer4u, we aim to provide a seamless and professional service that supports both our clients and their customers efficiently. It’s wonderful to know that our efforts have nade a positive difference.
Your recommendation means a lot to us, and we are grateful for the trust you have placed in our team.
Best regards,
The Answer4u Customer Service Team
Great Answering Service
Great service for making sure you don't miss any phone calls. Agents can follow a script and answer basic questions and / or simply act as if part of your company and forward messages to you.
18 March 2024
Unprompted review
Reply from Answer4u
Thank you for your glowing review Simon and for highlighting the versatility of our answering services!
We're glad to hear that our agents have successfully acted as an extension of your company, ensuring no calls are missed and all inquiries are handled proficiently.
At Answer4u, we train our team meticulously to adapt to each client's unique needs, and it's gratifying to see this reflected in your experience.
We appreciate your feedback and are here to provide you with great service whenever you need us. Looking forward to supporting your business in the future!
Best wishes,
The Answer4u Customer Service Team
Professional Service
Our small business has been a client of Answer4U for over 7 years and they have always provided a professional and efficient answering service. We would definitely recommend to other business owners.
8 March 2024
Unprompted review
Reply from Answer4u
Thank you so much for your continued partnership Andrea and for taking the time to share your experience with Answer4u.
We're happy to hear that our call handling services have consistently met your expectations over the past seven years. Our team strives to deliver professionalism and efficiency, and it’s rewarding to know that we have been able to contribute positively to your business.
We appreciate your recommendation to other business owners. It means a great deal to us. Looking forward to many more years of serving your business with the same dedication and quality whenever you need us.
Warm regards,
The Answer4u Customer Service Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.