Ann Taylor Reviews 

I was excited to shop for the first time at a loft store. They had a great sale. My size was not available in the store and the associate informed me that they could ship it to my home if they had it available in their warehouse. We looked and they did. I agreed to the purchase. Once o got home I read the receipt that was emailed to me and discovered it would take 3 weeks before I would receive my purchase. Not acceptable. I have made several attempts to contact Ann Taylor/Loft and I have been unsuccessful. I continue to spend hours on the phone waiting for someone to connect to, it is a constant hold with elevator music. I have tried the text service they offer, it is sub par. The answers appear generated by a computer. My questions are not answered and their is no opportunity to have follow up questions to understand fully what is being communicated in the text. I will never buy from this store unless they have my size in the store. Poor customer service responsiveness.

After reading the reviews, I have decided, this will be my first and last time. If they don’t care about customer service, I don’t care to spend my money there.

I received email on Memorial Day for 70% off full priced item and 60% off additional, placed order for these pants and was so excited they were available! Next day I get email that they are no longer available and order is canceled, so upset!! Get another email today for 65% off so thought I would try again, item shows available only a few days after being told it wasn’t, try to order with same code and it now states item is not eligible! Are you kidding me, is this what I get from Ann Taylor after being a customer for years? Shame on you, it is obvious what you are doing!!

Their online customer service is horrible as hell!!!

I have always loved Ann Taylor Loft, but lately I have been quite frustrated. I am a member of there rewards program. I shop mostly online because the things that I like are rarely ever at the store. My online rewards program is not in sync with the in-store program, and I never get points for the things that I purchase online. I have called customer service 3 times to try and fix this problem but it never gets fixed. When I sign in to my online account to try and fix it myself the system won’t let me, and I am tired of trying. When I shop elsewhere I accumulate points so much faster and easier. They should go back to sending there reward certificates through the mail.

I usually like Ann Taylor and Loft for quick and easy attire. However, returning online items is a bit of a sham. Three times in 2019, the company took over two months to process my return. Customer service was singularly unhelpful and basically feels like a shakedown.

On line customer service is the worst i have ever encountered and i buy a fair amount of items on line. Based on this experience not only will i never order on line from Ann Taylor again, but will never shop in their stores. I placed an order in mid-June. Delivery was supposed to be before June 25th. I have emailed them 5 times and initially i received a response saying they were working on it. I kept checking back but no responses. Finally, i just went on line to "chat" with a representative who was singularly very unhelpful. Turns out it take 10 business days before they can even "process" the request.
Even the chatting took forever as i had to ask several times if the person was even there. That is it for me and Ann Taylor!

Love Ann Taylor and Loft, but the customer service online is awful as of late. They seriously act as if they don’t care and are very condescending. I had a simple question about a product I had ordered that was taking a little longer than normal to ship, and I was given a lecture about how it’s within the normal shipping time and there is no way ever to tell when a product was going to ship. I explained that I knew that it was within the time frame, but was just curious on when it may ship. I wasn’t even complaining and the customer service rep was immediately defensive. Sheesh. Calm down.

Their customer service is terrible. I ordered a skirt and a shirt, the skirt arrived first separately. I emailed them asking where's my shirt and why I wasn't notified of the order being shipped separately. Got no response, then saw the money for the shirt refunded. Again no notification about the refund and no explanation why. Emailed them about this once again, waited 3 days (while they claim to respond in 24 hours). Checked the website, the shirt seems to be in stock in my size and color of choice. Email them for the third time (both email and the form on the website), asking for the explanation of the whole situation and asking if the item is in stock. 2 days past, no response. Checked my junk boxes and all, still nothing from Ann Taylor. Today I got an email not from Ann Taylor but from Borderfree that my shirt has shipped. They just silently withdrew the money back from my account, without even checking with me if I still want the shirt.
Will never buy from them again.

I love Ann Taylor and The Loft. I have noticed the quality and styles last a long time and prices are reasonable.

My only complaint is I wish there was a closer store to me so I can shop there more often! ;)

I have loved everything I have gotten from them. Timely shipping easy returns and the quality is excellent.

I have shopped at Ann Taylor stores and online for years. I find wonderful clothing for my 3 daughters as well as for myself. Their styles are classic with a modern twist. The quality is always superior and the selection is great. I get emails informing me of their frequent sales and special offers. Their sizing is consistent so I can be confident that my purchases will fit my daughters. Literally 90% of my clothing is from Ann Taylor and Ann Taylor Loft. My girls joke that Ann Taylor is my best friend. I think she just might be!

I love each item I have ordered from AT and Loft. They have quality clothing and wonderful sales. The shipping turnaround is extremely fast.
I would suggest these stores to anyone who ask.