True Affirmation Bracelet. I ordered the true affirmation bracelet during the recent Annie Haak end of season sale. The bracelet is beautiful, the motto I chose makes me feel good about myself. The... See more
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Review summary
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Reviews shaping this summary
I just wanted to take a moment to share how impressed I’ve been with the service I received from Martina. I had an issue with a gift that was unfortunately too big, and Martina went above and beyo... See more
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Great customer service! I ordered a bracelet last year (love Annie Haak bracelets) and this week ordered another but I had trouble with the order going through. I contacted them by email and have been... See more
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Beautiful bracelet, unfortunately it broke twice! However, the customer service team have been excellent and replaced it twice for me. They even kindly sent me the returns form and postage label in th... See more
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Company details
Written by the company
Inspired by and designed on the magical Indonesian island of Bali, ANNIE HAAK’s beautiful range of 925 Sterling Silver and Gold Plated jewellery features unique stacking bracelets, rings, earrings and necklaces. Handcrafted in the brand’s Hampshire studio, many of the designs are intended to carry a special meaning by way of mantras and symbols that represent luck, love, protection and strength.
Contact info
2 Ridgeway Park, Bedford Road, GU32 3QF, Petersfield, , United Kingdom
- 01730 231188
- customerservices@anniehaak.com
- www.anniehaakdesigns.co.uk
4.5
Excellent
71 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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1st class customer service
1st class customer service, very quick to reply to me when I realised my order wouldn’t arrive on time and it was all sorted within a few emails and my parcel was even sent out for next day delivery so that I received it on time for when I needed it. So big thanks to Martina for her 1st class customer service.
17 April 2026
Unprompted review
Reply from Annie Haak Designs
Thank you so much for taking the time to leave such a lovely review - it really means a lot to us.
I am especially glad Martina was able to get everything sorted quickly and ensure your order arrived in time for when you needed it. We will make sure she sees your kind words.
Thanks again for your support, and we hope you enjoy your piece.
Best service
love all my jewellery from this company & their customer service is always spot on, helpful, efficient and friendly
Keep up the good work
Many thanks as always x
18 April 2026
Unprompted review
Reply from Annie Haak Designs
Thank you so much for your lovely review - it really means a lot to us.
We are so happy to hear you love your jewellery and that our customer service team has consistently been helpful, efficient, and friendly. I’ll be sure to pass your kind words on to the team.
Thanks again for your continued support - it’s always appreciated.
True Affirmation Bracelet.
True Affirmation Bracelet.
I ordered the true affirmation bracelet during the recent Annie Haak end of season sale. The bracelet is beautiful, the motto I chose makes me feel good about myself. The eco packaging is lovely. The process from ordering to receiving my bracelet was seamless. I now have a beautiful stack of Annie Haak bracelets. I do love Annie Haak jewellery.
1 April 2026
Unprompted review
Reply from Annie Haak Designs
Thank you so much for your lovely review! We are delighted to hear how much you love your True Affirmation bracelet and that the motto you chose makes you feel good - that’s exactly what they are designed to do ✨
It’s also wonderful to know that you enjoyed our eco-friendly packaging and had a smooth experience from ordering through to delivery.
We truly appreciate your continued support and are so happy to be part of your growing Annie Haak bracelet stack.
Great customer service
Great customer service! I ordered a bracelet last year (love Annie Haak bracelets) and this week ordered another but I had trouble with the order going through. I contacted them by email and have been so impressed with the customer service. They reply super quickly and have manually placed my order and sorted my account so that I won't have a problem in the future. This is my 3rd bracelet, the 1st one I found in a shop local to me. Their bracelets are lovely and last a long time. Highly recommend the jewellery and the company.
31 March 2026
Unprompted review
Reply from Annie Haak Designs
Thank you so much for your kind review!
We are delighted to hear how pleased you are with both your bracelets and your experience with our customer service team. It’s wonderful to know we were able to help resolve the issue quickly and get your order sorted smoothly.
We truly appreciate your continued support, especially coming back for your third bracelet – that means a lot to us!
Thank you again for your recommendation, and we hope you continue to enjoy your jewellery for many years to come!
Absolutely beautiful jewellery I have a…
Absolutely beautiful jewellery I have a lovely collection and forever growing. Customer service is always very helpful and will continue to buy this lush jewellery for myself and friends and family too x
23 March 2026
Unprompted review
Reply from Annie Haak Designs
Thank you so much for your lovely review! We are absolutely delighted to hear how much you love your jewellery collection, and even more so that it’s still growing!
It means a lot to know that our customer service has been helpful and that you trust us for pieces not just for yourself, but also for your friends and family. Your support truly means everything to us.
Having bought many wonderful items of…
Having bought many wonderful items of Jewellery from Annie Haak over the years I can say with full confidence that not only are their products of extremely high quality they excel in faultless customer service and communication. I totally recommend anyone to consider purchasing from them, either as a gift for yourself or a loved one. You won't be dissapointed.
20 March 2026
Unprompted review
Reply from Annie Haak Designs
Thank you so much for your kind words and continued support over the years. It truly means a lot to us that you have chosen us time and again for your jewellery.
We are delighted to hear that you are happy with both the quality of our pieces and the service you have received. Providing beautiful jewellery alongside a seamless and personal customer experience is always our goal.
Your recommendation is greatly appreciated!
Thank you again for taking the time to share your experience.
Beautiful jewellery
Bought a couple of bracelets (in the sale too!) around 6 months ago that are absolutely beautiful. Delivery was quick and the bracelets still look amazing despite me wearing them every day. Fantastic products.
15 October 2025
Unprompted review
Reply from Annie Haak Designs
Thank you so much for your kind words!
We are delighted to hear that you love your bracelets and that they’ve held up so beautifully with everyday wear - that’s exactly what we aim for. It’s also great to know your order arrived quickly and that you were able to take advantage of our sale!
Your feedback truly means a lot to us, and we hope you continue to enjoy your jewellery for a long time to come.
Great Jewellery
First class service! Would not hesitate to use again.
27 February 2026
Unprompted review
Reply from Annie Haak Designs
Thank you so much for your wonderful review!
We are absolutely delighted to hear that you experienced first-class service and that you wouldn’t hesitate to use us again. That truly means a lot to our team!
exceptional Customer Service
I cannot recommend this jewellers highly enough. I absolutely love my necklace and the customer service I received was exceptional. I felt very well looked after from start to finish and will be recommending all my friend to shop here.
24 February 2026
Unprompted review
Reply from Annie Haak Designs
Thank you so much for your amazing review!
We are absolutely thrilled to hear how much you love your necklace and that you felt so well looked after from start to finish. Providing exceptional customer service is incredibly important to us, so it’s wonderful to know that your experience reflected that.
Your recommendation to your friends truly means the world to us. We can’t wait to welcome you back again soon! ✨
When I realised I’d ordered a bracelet…
When I realised I’d ordered a bracelet that I already had, I got straight on to Annie Haak customer service!!
They couldn’t have been more helpful (& they didn’t laugh) and my new chosen bracelet is in the post!! Absolutely first class.
5 February 2026
Unprompted review
Reply from Annie Haak Designs
Thank you so much for your lovely review! 🤍
We’ve all been there - it’s easily done! I’m so glad our team could help you quickly and get your new bracelet sorted without any fuss!
It truly means the world to hear that you had a first-class experience. We can’t wait for you to receive your new piece - we hope you love it just as much!
Thank you again for your support ✨
Simply the best!
Simply the best jewellery around with exceptional customer service too. All Annie Haak jewellery has a special attention to detail using only genuine and quality materials. Cannot recommend highly enough.
9 February 2026
Unprompted review
Reply from Annie Haak Designs
Thank you so much for this wonderful review! We are absolutely thrilled to hear how much you love your Annie Haak jewellery and that our attention to detail and customer service stood out to you. Using genuine, high-quality materials is incredibly important to us, so your kind words truly mean a lot. We can’t thank you enough for your recommendation and support 💛✨
Caring friendly service
I was bought an Annie hack bracelet stack a few years ago,and the bands had got loose. As this was a special gift I was worried about it getting lost, but customer service emailed me constantly with updates. They was fixed and look as good as the day I got them,beautiful.
29 January 2026
Unprompted review
Reply from Annie Haak Designs
Thank you so much for taking the time to share this lovely review. We’re really pleased we could help restore your bracelet stack and give you peace of mind, especially as it was such a special gift. Martina from our customer service team will be delighted to hear your kind words, and we’re so glad the bracelets look as beautiful as the day you received them. Thank you again for your support ✨
Absolutely beautiful bracelet received…
Absolutely beautiful bracelet received for my daughters 18th.
Great quality, lovely packaging.
Customer services have been amazing particularly Martina, so helpful, quick responses, thank you for all your help 😊
28 January 2026
Unprompted review
Reply from Annie Haak Designs
Thank you so much for your lovely review! We are delighted to hear the bracelet was perfect for your daughter’s 18th birthday, what a special milestone 💖
It means a lot to know you loved the quality and packaging, and we’ll be sure to pass your kind words on to Martina. She will be thrilled to hear she was able to help.
Thank you again for choosing us, and we hope your daughter enjoys her bracelet for many years to come 😊
I’ve brought from Annie Haak for over…
I’ve brought from Annie Haak for over 10 years and love the jewellery but it don’t last. The elastic on the rings rots meaning after one year the rings just break and the bracelets are the same
Over prices for jewellery that end up rotting
23 January 2026
Unprompted review
Reply from Annie Haak Designs
Thank you for taking the time to share this, and for supporting Annie for over 10 years, we truly appreciate your loyalty. We are really sorry to hear about your experience with the elastic in the rings and bracelets. That’s not the longevity we want for our pieces, and we understand how frustrating this must feel, especially given the investment.
Elastic components can be affected by factors like wear, moisture, and storage, but your feedback is important and has been passed on to our design and quality teams. Please feel free to reach out to our customer care team directly at customerservices@anniehaak.com , as we would love the opportunity to look into this further and see how we can help. Many thanks, Christina
Excellent Service
I have been using Annie Haak Designs for a number of years now and can't fault the quality and service they provide. Recently one of the items broke and was within the guarantee period, I contacted them and they resolved the issue and repaired it quickly with regular communication.
24 December 2025
Unprompted review
Reply from Annie Haak Designs
Thank you for your kind review! We are happy to hear the repair was handled promptly and that our communication met your expectations. Hope you enjoy your newly repaired jewellery!
Exceptional
Martina in CServices was very understanding & helpful. My bracelet was returned as good as new after restringing & the ‘ droopy’ loop problem was resolved quickly.
Exceptional service. Thank you so much.
21 November 2025
Unprompted review
Reply from Annie Haak Designs
Thank you so much for your wonderful review! We are delighted to hear that Martina was able to assist you and that your bracelet was returned looking as good as new. It’s great to know the loop issue was resolved to your satisfaction.
We truly appreciate your kind words and are thrilled that you had an exceptional experience with our service. If you ever need anything else, we are always here to help!
wDote a true review recently which was…Dishonest
wrote a true review recently which was less than 5 stars guess what.......theyve not printed it other reviews have said same.....ive bought from them before and been quite happy but will never again nowhate dishonesty
EVERY review good or bad should be available to read to potential customers!!!!!!!!!!!!!!!!!!!!!!!
20 November 2025
Unprompted review
Reply from Annie Haak Designs
We are very sorry for the frustration this has caused. We understand how disappointing it must feel when you take the time to leave genuine feedback and don’t see it published.
Your original review was submitted through our website, and we apologise that it did not appear as expected. This was not intentional, and we are currently looking into why it wasn’t published so we can ensure this doesn’t happen again. We value all honest feedback - positive or negative - as it helps us improve and gives other customers a fair and transparent view of our service.
We can confirm that your review will be published, and we truly appreciate you bringing this to our attention.
Thank you for previously choosing us, and we are sorry that this experience has affected your trust. If there is anything we can do to help further, please feel free to reach out to us directly.
fantastic!!!!
I contacted them to help with the repair my silver bobble ring and they could not have been more helpful.
It's been repaired hassle free, professionally and speedily. Martina is the most helpful person and great at communicating.
Would not hesitate in purchasing from this company again
13 November 2025
Unprompted review
Reply from Annie Haak Designs
Thank you so much for your wonderful review! We are delighted to hear that your silver ring repair went smoothly and that you found the process hassle-free and professional. Martina will be thrilled to know her communication and support made such a positive difference.
We truly appreciate your trust in us and would be delighted to welcome you back anytime. Thank you again for your kind words!
The Annie Haak Team 💛
Customer Service
I love my silver ring and bracelets from Annie Haak but I had to contact them recently about a pearl ring that had lost a stone. The customer service I received was second to none. The ring was a gift so I had no proof of purchase but I was able to return the ring and get it repaired free of charge. The Customer Service team were so helpful and responsive and I’m delighted to have the repaired ring back.
13 November 2025
Unprompted review
Reply from Annie Haak Designs
Thank you so much for your lovely review! 💕 We're delighted to hear how much you love your Annie Haak pieces, and we are especially glad our Customer Service team could help with your pearl ring. We always want our customers to feel cared for, whether it’s a new purchase or a treasured gift. It’s wonderful to know your ring is back with you and shining again!
Thank you for taking the time to share your experience - it truly means a lot to us.
– The Annie Haak Team
The BEST customer service ever
I had a few questions about a birthday gift I was about to purchase. The customer service (Martina) responded quickly and answered all my questions.
5 November 2025
Unprompted review
Reply from Annie Haak Designs
Thank you so much for your kind words! We are thrilled to hear that Martina was able to help you so quickly and make your shopping experience a great one. We’ll be sure to pass along your lovely feedback to her. We hope the birthday gift was a big hit!
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