Anglian Home Improvements - Windows, Doors & More Reviews 

perfect fitting - tidy and neat. Only problem was that the date of fitting had to be changed and this was a bit last minute. The windows are great.

Anglian's products and installation team are first-rate, but their customer service is shocking !!

After windows and doors were installed in February 2020, we discovered during a house sale that we needed a FENSA certificate—never provided or explained by Anglian. Without it, our sale was at risk and we faced expensive indemnity insurance.

When I contacted Anglian, they refused responsibility, claiming it's the homeowner's job to register with FENSA—despite being a FENSA-approved installer.

Direct Quote - "Whilst it is agreed that AGL, are a FENSA approved installer, the responsibility remains yours, as the homeowner, toensure that the installation has been registered with FENSA and the Certificate has been received.

Compliance and registration are required by law. It may be possible to obtain a FENSA Certificate direct fromFENSA if the installation was completed within a period of 2 years. If your completed installation was more thantwo years ago you will be required to contact your Local Building Authority with a view to obtaining the requisiteCertification. However, if you require the FENSA Certificate in connection with the sale of your property, this may bedealt with by obtaining an Indemnity Insurance as an alternative."

After two weeks of chasing, they provided no support. My formal complaint (24 August) remains unanswered, even though FENSA confirmed they can still register the certificate.

I've escalated to the Ombudsman. My solicitor is now handling this, adding considerable cost to what should have been straightforward.

Bottom line: Anglian installs quality windows but abandons you post-installation. If you buy from them, ensure you understand FENSA registration yourself—don't expect help from their customer service team.

Arrange for a rep to look at putting in a replacement window, possibly a sash window. Should have turned up at 13.30 05-09-2026. Now 15.42 05-09-26 still waiting. Phew and to think I might have bought one!!
IN REPLY TO ANGLIA COWBOY WINDOWS: No you have not reached out. Actually I called YOU. I asked to speak to a manager, you were not interested, and I was told how YOU deal with problems. You've a lot of competition. BTW Anglia is also Safe Style (THAT tells you something) and Everest. so save yourselves time, don't call them. Like I said, missed a bullet there! I'll go elsewhere. It appears if I do not somehow confirm (these cowboys have my phone number) the review maybe removed. I guess that's Trustpilots way of keeping the business happy. If they want to remove this so be it. I still won't buy their rubbish, even if I could.

Outstanding service from start to finish!

I honestly cannot thank Anglian enough for the A* service we received from beginning to end. From our initial consultation with the salesman, through to the manager getting in touch personally to make sure we were getting the very best for our budget, we felt looked after every step of the way.

A huge thank you also goes to Derek and his apprentice, who worked incredibly hard over three days installing our new windows and door. Their attention to detail, professionalism and pride in their work were outstanding. They worked tirelessly to make sure everything was finished to an exceptionally high standard, and it really shows.

We are absolutely in love with our new windows and door and couldn’t be happier with the end result. Our home looks completely different, and we are so glad we chose Anglian.

From the sales team, to management, to the installation team, everyone has been fantastic. We wouldn’t hesitate to recommend Anglian to anyone considering new windows or doors.

Thank you, Anglian, for making the whole experience such a positive one!

The service I received from quotation to instillation was great everyone I spoke with was polite and respectful 😊
James Longmore the installer was helpful polite, very efficient, also cleaned up as he worked

Replacement roof fitted to the existing conservatory.

The quality of the materials and products used is fantastic and the fitting team were very knowledgable and had vast experience of this type of work and so the final result is superb.

We have used Anglian many times and have never been let down. We have just had SImon and Jake who were extremely professional, personable and obviously knew their trade to do new fascia’s/soffits and have done a Super job!

We cannot fault Anglian windows and doors. This company is first class from the day we chose our door to it being fitted.

It was very good service

No fuss good service and friendly staff

Very satisfied, windows look great, good job all round

I would recommend Anglian to anyone needing windows, guttering and fascias.
The work they have done on my home has made a huge difference regarding weather proofing ,looks ,insulation and security.
The workmanship is high.
Cannot recommend them highly enough.

Called Anglian on Tuesday to request a home visit, and managed to get an appointment at 7pm the next day. Owen Rawlins spent three hours with us, going through everything in great detail. I think we presented him with a couple of challenges, but he did everthing he could to help...and then he had a long,late night drive home!
Looking forward to seeing the end results sometime soon.

I had a new front door fitted this morning. The fitters, Keith Jones and Pete Goring were efficient, friendly and polite. They explained everything and did a great job. They cleaned up afterwards and left everything clean and tidy.

I really love my new front door and it has massively improved the exterior of my house.

I had a window and door replaced in my garage.
There was good communication from Anglian Windows from the start to finish of the project.
All appointments were at the time agreed.

The price was a bit higher than other companies but the product appears to be of good quality and looks very smart.
I would consider using Anglian Windows again.

Good service right way through , installation was professional, clean and great finish

Problem with windows fitted Feb 2025. Contacted customer services. Was sent an email to advise I would be contacted in 2 weeks with a date for an engineer to visit to assess the problem. 3 weeks passed no contact. Sent an email chase . No response.

Anglian's Fascias and Soffits salesperson went through an elaborate charade of calling several layers of management to beg for a 'special discount' for me. But this turns out to be Anglian's standard operating procedure, and their ultimate offer wasn't remotely competitive with current market rates.
Also, exorbitant financing was repeatedly promoted to me after I'd said I wasn't interested.

Do not buy anything from this guys and don’t sign anything until the job is done.

I had 4 windows fitted by a team of cowboys they send. 3 windows are scratched, they didn’t use any gap filler and now mould is growing inside the house on the window frame, one frame was so badly cut to fit or I don’t know why that Anglian had to send a new one. And the worse part? This problems where made aware off the next day the installers finished with the installation, and since then Anglian ignored any call back or a way to fix thing until I took the case on Resolver, after one of the quality manager visit my home and he noticed that the quality of work was poor. We agreed what needed rectified and he said will be done. This was in January 2026. We are now in September 2026 and nothing was done! This service is simply appalling. If you are in the midlands do not use Anglian! They are the worst. They will not pick up phone, they will not rectify bad jobs, they will simply ignore it utilise you get tired of calling and asking.
I’ll take this case to court as I’m tired now, because they are ignoring me and for the poor workmanship.

Whilst the sales and surveyor were both really efficient and great service, as we had already decided on Anglian windows our main concerns was regarding installation as we had just completed a major kitchen refurbishment, and the replacement was for the kitchen door and window. Those concerns were very quickly removed once our installer arrived. I can’t speak highly enough of Martin and the quality of his work. Is it possible to go higher that 5* or 10 out of 10? Clean, efficient and minimal damage. By far exceeded our expectations. Would have no hesitation to recommend the company.