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AndLight Reviews 

3,218
•
TrustScore 3.5 out of 5

3.7

Lighting Store
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Rated 5 out of 5 stars

Good service. I had some issues with my order. Felix from the customer service team helped solve the issue fast and warmly followed it up. Thanks Felix!

Company replied

Rated 1 out of 5 stars

I purchased a Ferm Living Kona Bookcase from AndLight for over £500. Within a week of placing a dry plant pot on the surface, a permanent dark stain appeared on the veneer — suggesting the surfa... See more

Company replied

Rated 5 out of 5 stars

Great prices, great service and fast shipping! I received a lamp from &Tradition which was bent, probably something stood on it during transport or it got jammed between some heavy packages. I ma... See more

Rated 5 out of 5 stars

I Bought a pair of shelves and they were packaged nicely and arrived quickly. But sadly despite the good packaging, one arrived a bit damaged and it was in a place difficult to fix. I reached to the c... See more

Company replied

Company details

  1. Lighting Store
  2. Living Room Furniture Store

Written by the company

ANDLIGHT - Your Home Should Feel Like Home. Hos AndLight forener vi æstetik, kvalitet og funktionalitet i et kurateret udvalg af belysning, møbler og boligtilbehør fra nogle af verdens mest anerkendte designbrands. Vi er stolte af at være en autoriseret forhandler af både klassiske og moderne designikoner - med fokus på både private kunder og professionelle indretningsprojekter. Vores mission er at inspirere og rådgive vores kunder med faglig ekspertise, personlig service og god kvalitet. Med base i København stræber vi efter at levere en gennemført oplevelse fra første klik til færdigt indrettet hjem.

Contact info

3.7

Average

TrustScore 3.5 out of 5

3K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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3.7

All reviews

(3,218)

153 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

Chinese lamp marketed as European for 340 euro

Purchased a lamp by Gubi - have to refund the product. It's a product manufactured in China with subsequent sub optimal quality that is covered and marketed as a European product. A Chinese lamp from AliExpress does not cost 340 euro. Besides the quality issue the delivery took literally 1 Month instead of advertised 1 week. DO NOT BUY

27 August 2020
Unprompted review
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Reply from AndLight

Hi Ksenia,

Thank you for your feedback, however, I apologise for our late response.

I'm sincerely sorry that you've had a bad experience with us and our products.

With that said, all our products are legit and we're an official retailer of our brands.

At last, thank you for sharing your experience - I want to let you know, that we take it all into consideration for our improvements.

Best regards,
Malou // AndLight

Rated 4 out of 5 stars

Rask levering

11 August 2020
AndLight logo

Reply from AndLight

Hej Ine,

Tak for de fire stjerner!

Dejligt at høre, at du fandt vores levering hurtig og nem - vi håber meget på at se dig på vores webshop snart igen.

Ha' en dejlig aften.

Sophia / AndLight

Rated 1 out of 5 stars

Worst customer care

I ordered a lamp from Andlight 10 days ago. i only got a confirmation and did not hear from them in 10 days.
I sent 4 emails, to all the email adresses I could find online (.com, .fr, .dk) and never got an answer. I had to call them to find out they were selling a product that they actually did not have in stock. I don’t even think this is legal...
I don’t recommend this website to anyone, good pricing at first, but very bad experience.

20 July 2020
Unprompted review
AndLight logo

Reply from AndLight

Hi Hugo,

We’re sorry to hear that you had a negative experience with us several years ago.

We’re only now replying to your review, and we simply want to acknowledge your feedback and thank you for sharing it.

We’ve grown and developed since then, and we hope that our current service reflects those improvements.

Kind regards,
Malou // AndLight

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