The Runnymede Court site is an Anchor site for retirees over 55. It has had poor management for a number if years but has recently got a new site manager in, Lee has really got stuck into the problems... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Runnymede Court, 26th July 2026 From the very first day of meeting the manager I felt very comfortable and welcome which is the reason I felt at ease in getting all the information of Runnymede C... See more
Company replied
I had been watching & waiting for these flats to be built since 2023 & couldn’t believe how lucky I was to be offered one. The offer came at a bad time in my personal & family life, but Penny & Jen... See more
Company replied
We recently moved in and couldn’t be happier. The process was smooth, welcoming, and well organised from the start. We’d like to extend our heartfelt thanks to Luca, our housing manager, who went a... See more
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Company details
- Retirement Home
- Housing Association
- Non-Profit Organization
- Retirement Community
- Retirement Scheme Provider
- Aged Care
Written by the company
We're England's largest not-for-profit provider of housing and care for over 55s. Helping people enjoy later life is our passion. It has been for more than 60 years. And today, we offer an impressive choice of housing for sale and rent, shared ownership properties, care homes and services at almost 1,700 locations across England.
Contact info
2 Godwin Street, BD1 2ST, Bradford, United Kingdom
- 0800 731 2020
- customer.relations@anchor.org.uk
- www.anchor.org.uk
4.2
Great
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 79% of negative reviews
Typically replies within 1 week
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They didnt finished the job ,left the…
They didnt finished the job ,left the cover pump open and they didnt check behaind every thing is ok or not .
He didnt tell Tenant say I fininshed and I am leaving.
He rushed to go to other job in same building and left cover pump which have a big hole open.I am not happy.
No professional job.
8 June 2026
Reply from Anchor
Dear Customer,
We’re sorry to hear about your experience and the issues you’ve described with the work not being completed properly and the lack of communication.
This isn’t the standard we expect, and we’d like this looked into further. Please contact our Customer Relations team on 0345 602 5516 or email customer.relations@anchor.org.uk so they can investigate and support you.
Confidentiality has been broken by…
Confidentiality has been broken by backstabbing people. Also information gets leaked, breach of confidentiality. They go in your flat when you not there, without your permission
10 April 2026
Unprompted review
Anchor Failings
Since moving into my Anchor Flat 11 months ago myself and my elderly dog have been bullied, harassed and discriminated against by staff and some residents. The development is unsafe, many service failures by maintenance company and Anchor. On the fourth Location Manager in less than a year. Nasty misogynistic staff who are lazy and lie about what they will do. Toxic environment where residents are fearful and certain neighbours bully others and make up lies and email Anchor. They use contractual companies who do not adhere to Health & Safety Laws putting tenants at risk. Trees are not maintained, one almost fell on myself and my elderly dog. They decided to only prune two out of many as it’s all about “budgets & costs” told by Location Manager. Money is the priority not the safety of the tenants. It seems certain residents get things approved immediately others have to fight for maintenance issues. Residents are not treated fairly and you can clearly see preferential treatment of others. Fire Brigade called and despite emailing Anchor still not actioned what they said needed addressing immediately for residents safety. Immediate neighbour spraying toxic aerosols knowing full well my dog had breathing issues, Anchor have done nothing about this to date I have seen no updates. Anchor are both culpable for the death of my dog being accelerated and my mental and physical health being destroyed. I would not recommend anyone living with Anchor.
11 May 2026
Unprompted review
Reply from Anchor
We’re very sorry to read about your experience and the concerns you’ve raised about safety and behaviour within your community. This clearly isn’t the standard we want for our residents, especially in a retirement setting.
We’d really like the opportunity to look into this further. Please contact our Customer Relations team on 0345 602 5516 or email customer.relations@anchor.org.uk so they can review your concerns in detail and support you appropriately.
The manager is so helpful and efficient…
The manager is so helpful and efficient makes things very easy to settle in
8 June 2026
Reply from Anchor
Hi Derek, Thank you for your lovely feedback. We’re really pleased to hear the manager has been so helpful and efficient and that they’ve helped make settling in easy. We wish you continued happiness in your home!
Absolutely right from the very first…
Absolutely right from the very first phone call Paula was absolutely thorough and explained everything even the smallest detail. Hailey then made the next steps so easy and effortless ensuring I remained updated as the moving day came closer. The move was easy and and I was made to feel very welcomed by all the residents. I am so happy now. Thank you Anchor
8 June 2026
Reply from Anchor
Hi Miss Nagel, Thank you for your feedback. We’re really pleased to hear Paula and Hailey supported you so thoroughly throughout the process and helped make your move straightforward and welcoming. It’s lovely to know you felt so well supported by both the team and other residents, and that you’re now feeling happy in your new home. We wish you continued happiness in your home!
Disliked having to wait nearly a month…
Disliked having to wait nearly a month for an electrical certificate to be issued before we could move into our home ( internal move). Causing stress and inconvenience. Also mixed messages from locality manager regard move.
8 May 2026
Reply from Anchor
Hi Christine, thank you for your feedback. We’re pleased to hear parts of your move went well, but we’re sorry for the stress and inconvenience caused by the delay in receiving the electrical certificate and the mixed messages around the move. We understand how frustrating this must have been. If you’d like this looked into further, our Customer Relations team can be contacted on 0345 602 5516 or email customer.relations@anchor.org.uk. We wish you continued happiness in your home.
The flat was in perfect condition and…
The flat was in perfect condition and the lady Mel who works here is a very nice lady and very helpful.
28 May 2026
Reply from Anchor
Hi Tracey, thank you for your lovely feedback. We’re really pleased to hear the flat was in perfect condition and that Mel has been so kind and helpful. We wish you continued happiness in your home!
Reply from Anchor
Hi Mr Hardiman, thank you for your feedback. We’re really pleased to hear you’ve found the service efficient and trustworthy. We wish you continued happiness in your home!
Moving in ...was made very welcome by…
Moving in ...was made very welcome by team....made some friends already
Thank You
15 May 2026
Reply from Anchor
Hi Barry, thank you for your lovely feedback. We’re really pleased to hear you felt so welcome when you moved in and that you’ve already made some new friends. We wish you lots of happiness in your home!
I’m fairly certain that I have already…
I’m fairly certain that I have already said this, but, yes, I have nothing but praise for how i have been treated and truly feel that I was “looked-after” by all members of staff who I communicated with !!
5 June 2026
Reply from Anchor
Hi John, thank you for your lovely feedback. We’re really pleased to hear you’ve felt so well looked after and supported by everyone you’ve been in contact with. We wish you continued happiness in your home!
Absolutely delighted to be offered a…
Absolutely delighted to be offered a studio flat with Anchor after nine months trying to find somewhere to live and my health deteriorating in the meantime. It was so quick, after the call offering the studio flat to me, to sign the Tenancy Agreement and then was handed the key to 25 St Thomas Court. I love the flat and all its amenities. It was much larger than I thought it would be and so near the town. Would like to see the Manager here a little more, especially when you first move in as it is so new to a tenant.
8 June 2026
Reply from Anchor
Hi Janet,
Thank you for your feedback. We’re really pleased to hear how delighted you are with your new home and that everything moved quickly once the offer was made, especially after such a challenging time. It’s great to know you’re enjoying the space and location. We appreciate your comments and will feed this back. We wish you lots of happiness in your new home!
Reply from Anchor
Hi Arvydas, thank you for your feedback. We're pleased to hear you’ve had a positive experience. We wish you continued happiness in your home!
Reply from Anchor
Hi Miss Holmes, thank you for your lovely feedback. We’re really pleased to hear you found the team helpful and easy to talk to. We wish you continued happiness in your home!
Everything
Everything
From speaking to the manager Tahir,and going back to the very start ,speaking to the girls on the phone,whom I felt ,were lovely to speak to.I think you have put a lot of thought and a lot of planning into this building and the flats
1 June 2026
Reply from Anchor
Dear Mr Marshall,
Thank you for your kind words and review.
We’re really pleased to hear that your experience has been positive from those first phone calls through to speaking with Tahir. It’s lovely to know the care, thought and planning that’s gone into the building and the flats has come through.
We wish you lots of happiness in your new home!
Reported toilet system issue at 4 30pm…
Reported toilet system issue at 4 30pm today and it's now 7 30 pm and it has been repaired, great service, thanks to James from Ian Williams who carried the work out
4 June 2026
Unprompted review
Reply from Anchor
Dear Michael,
Thank you for your kind words. We’re really pleased to hear the issue was reported and resolved so quickly, and that James from Ian Williams provided such great service.
We wish you continued happiness in your home!
I have recently moved into my Anchor…
I have recently moved into my Anchor flat. Even though there were some outstanding issues that needed to be resolved. My location manager Luca has been fantastic. I feel absolutely at home already. Anchor provide a great homely experience.
3 June 2026
Reply from Anchor
Dear Terence,
Thank you for your lovely review. We’re really pleased to hear you’re already feeling at home and that Luca has been so supportive during your move in. It’s great to know the experience has been a positive one overall.
We wish you lots of happiness in your new home!
would not recommend Anchor independent…
would not recommend Anchor independent living especially St.Aidans House, North Shields, it is like living in a prison.
3 June 2026
Reply from Anchor
Dear Jacqueline,
Thank you for sharing your experience. We’re really sorry to hear how you feel about living at St Aidan’s House — this is clearly upsetting to read.
We’d encourage you to contact our Customer Relations team so your concerns can be properly listened to and looked into. You can reach them on 0345 602 5516 or by email at customer.relations@anchor.org.uk.
The Manager is excellent
The Manager is excellent. She is welcoming, helpful and efficient. I've only given 4 stars because I'm disappointed that Anchor wouldn't replace the bathroom flooring so I paid for it to be done. I think this should have been done for hygiene reasons as the flooring was certainly not new.
18 May 2026
Reply from Anchor
Dear Ms JB,
Thank you for your review. We’re really pleased to hear how welcoming, helpful and efficient the Manager has been.
We’re sorry to hear about your disappointment with the bathroom flooring and understand your concerns around hygiene. Enjoy your new home!
Finally showed some compassion and…
Finally showed some compassion and professionalism
8 October 2025
Reply from Anchor
Dear Vanessa,
Thank you for sharing this feedback. We’re pleased to hear you’ve experienced compassion and professionalism, and we appreciate you recognising that. Your comments are important to us and help reinforce the standards we aim to deliver.
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