Ancestry.co.uk Reviews 

9,481
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Evaluating 1,403 reviews, most reviewers were somewhat happy with their experience overall. Consumers generally find the platform very engaging for building detailed family trees, exploring historical records, and uncovering fascinating ancestral stories over time. Many people appreciate the helpful hints and DNA features that significantly assist in connecting with distant relatives and confirming historical accuracy. Some reviewers were not happy with the customer service, experiencing complete silence when trying to resolve billing questions and unexpected automatic subscription renewals. Others mentioned that recent website updates made navigation difficult, slowed down research, and introduced frustrating errors into shared family trees. People also noted that reaching out for a refund proved extremely challenging due to automated communication systems.

What people talk about most

User experience

Consumers find user experience to be ambiguous, reporting a mix of helpful features and frustrating hurdles.... See more

Product

Customers consistently note ambiguous experiences with product, often highlighting the vast databases and... See more

Website

Reviewers highlight ambiguous aspects of website functionality and design. Many consumers praise the platform... See more

Subscription

Customers had ambiguous experiences with subscription models, with many long-standing members expressing... See more

Customer service

Reviewers mention ambiguous feedback about customer service, reflecting a wide range of differing... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The web-based version is much better to use than the app. Even using the web-based version there are problems with "frames" on Windows machines with less than a 14" display. The vertical scroll bar i... See more

Company replied

Rated 4 out of 5 stars

The most amazing thing about using Ancestry and the DNA test it offered was that I was able to discover a 100 year old family mystery - who my grandfather was! I was then able to build my family tree... See more

Company replied

Rated 4 out of 5 stars

Searching for details on your past in your family tree can be a great way to pass the time, and can become quite addictive so allocating time for research is a good thing. It can also become quite fru... See more

Rated 4 out of 5 stars

This is quite addictive, Researching my family and my husband's . It can be revealing. I would say you have to be careful and where possible double check when information has come from someone else... See more

Company replied


Company details

  1. Genealogist

About Ancestry.co.uk

Written by the company

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Ancestry® is the UK’s largest online family history website. Discover your family story with access to the world’s biggest online collection of family history records and the number one selling DNA test.

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With an Ancestry® subscription, you could search over 27 billion records from over 80 countries, helping you grow your family tree and uncover your genealogy. Start exploring today with a 14-day free trial.*

START A FREE TRIAL
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AncestryDNA® is a simple one-off test that reveals your origins and the countries, counties and towns your ancestors called home. You can connect with DNA matches around the world to discover your shared family history. Regular updates mean your results can become more refined with even more detail.

GET A DNA KIT

Together, an AncetsryDNA® test and family history membership can help unlock undiscovered details about your family story.

VISIT OUR SUPPORT CENTRE

*Free trial terms apply


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3.7

Average

TrustScore 3.5 out of 5

9K reviews

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3.7

All reviews

(9,481)

1,343 reviews in the last 12 months

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Rated 5 out of 5 stars

Ancestry helps to make family research easy

I love the way the family tree is arranged on Ancestry and the way you can switch between horizontal and vertical is really helpful. Each person's profile page is also beautifully arranged in a very logical and helpful way. Ancestry keeps adding / rearranging features and I hope that, in the long term, this will not make the site too cumbersome and fiddly.

12 August 2026
Rated 4 out of 5 stars

This is quite addictive

This is quite addictive, Researching my family and my husband's . It can be revealing. I would say you have to be careful and where possible double check when information has come from someone else looking into the same family and don't take it for granted they have the correct information, this half the fun and if it feels wrong it probably is.

12 August 2026
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Reply from Ancestry.co.uk

Hi there. You have captured the true spirit of genealogy so brilliantly! That "addictive" feeling of uncovering revealing family stories is what keeps us all hooked, but your advice about member-submitted trees is spot on.

Trusting your gut when something "feels wrong" and taking the time to double-check sources yourself is what separates a good tree from a great one—and as you said, doing the detective work is half the fun! Thank you for sharing your experience and wisdom with the community, and happy hunting as you continue researching both sides of your family!

Rated 3 out of 5 stars

No need for so many duplicated buttons…

No need for so many duplicated buttons to navigate to DNA results on homepage, only ONE offering one click access is needed.
Homepage too cluttered, navigation round site is poor and confusing, updates cause far too many errors and pages unavailable.

8 August 2026
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Reply from Ancestry.co.uk

Hi there. Thank you for taking the time to share your feedback with us. We appreciate your direct input regarding the homepage layout, and we completely understand how frustrating it is to deal with a cluttered screen or unexpected page errors after site updates.

Our goal with the homepage design is to provide quick entry points for members using different devices and screen sizes, but we clearly hear your point that having multiple redundant DNA buttons makes the page feel overly busy. Streamlining site navigation to give you direct, one-click access without unnecessary clutter is a priority, and your feedback regarding page simplicity and overall navigation is extremely valuable to our design team.

Regarding the page errors and availability issues you mentioned following site updates, our technical teams are actively working to improve platform stability during system rollouts to ensure a smoother, uninterrupted experience.

We take user experience feedback like yours very seriously as we continue to make updates, and we truly appreciate you helping us pinpoint areas where we can clean up the design and improve overall site performance.

Rated 4 out of 5 stars

helpful

i think it's great discovering the family tree, however ancestry could be more helpful by helping the person involved by showing him or her where they are going wrong without additional charges being imposed by them and yes i do need help in putting my tree in order!!!

21 July 2026
Rated 5 out of 5 stars

My quest with Ancestry started bacause…

My quest with Ancestry started bacause my father never knew his father. His mother told him from an early age he had passed away. My father had died in a car wreck and never talked about his family. I was determined to find out who his father was. All I had was my fathers 1934 birth certificate as a starting point. It took two years of research to discover my grandfather and his family. Also found the cottage my father was born in and visited the cottage. The owner of the cottage had all the deeds going back a couple of hundred years so I found when my great grandmother had bought the cottage. That started an oddessy discovering my fathers uncles and descendants.
Through Ancestry I have found and communicated with relations in the US, Canada, Australia and Jamaica.
Ancestry has made the process of discovering family lineage relivively easy albeit starting with scant information. It is addictive and highly recommended.

1 January 2026
Rated 4 out of 5 stars

A Murder

A Murder, a Saxon hoard and several vicars. On a whim joined ancestry during covid and have found some amazing stories of my family. Also found brave 1st Worls War soldiers, a drunk who went to jail for neglecting his family and how my family migrated from other areas of the UK for work in the developing industrial city of Manchester. Spookily my great grandfather was born one street away from where I live in a beautiful town and I didn't know I was a local. Ancestry should be used in schools as it's so fascinating. Still hetying to grips with some of the resources but love how you can contact others who have mutual family members to discover the links.

1 December 2025
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Reply from Ancestry.co.uk

Hi Susan, thank you for taking the time to share your story! From local history to dramatic family lore, what an incredible journey you’ve had exploring your tree. Finding out your great-grandfather lived right down the street from where you live today is such a special connection. Wishing you many more fascinating discoveries ahead!

Rated 5 out of 5 stars

I have been with Ancestry since…2004

I have been with Ancestry since initially in 2001 for a couple of years and then rejoined 2004. I have six tree’s as I have helped family by also doing their tree’s also I have done both mine, my son’s and my partners DNA. I have been in contact with several cousins and we have help each other with finding information. Which is the benefit of this site you may have gone down a line which helps several other people and they may have gone down a line you need help with. Also the amount of records on Ancestry world wide is phenomenal.

12 August 2026
Rated 5 out of 5 stars

Matches

The matches have proofed particularly helpful in untangling a very complicated story and revealed close family that we knew nothing about.

12 August 2026
Rated 1 out of 5 stars

Very poor service

Very poor service. So little is given now on the basic subscription (£100) that I can see very little compared to the service of 5 and more years ago.
I wouldn't recommend to anyone but I keeo it so that I can view my family tree.

12 August 2026
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Reply from Ancestry.co.uk

Thank you for taking the time to share your feedback with us. We are truly sorry to hear about your frustration regarding the value of our memberships, and we completely understand how disappointing it feels to notice changes in what is included over time.

Our record collections and access tiers have evolved as we continue digitizing millions of new historical documents, expanding global partnerships, and building complex indexing tools to process records. That said, we know how vital these resources are for building your tree, and we want to ensure you are getting the absolute most out of your subscription.

While you are on a basic membership, please keep in mind that you can always view, edit, and print your family tree for free at any time—even without an active paid subscription. If you ever decide to pause your membership, your tree and all the data you have personally added will remain safe and fully accessible to you.

We would welcome the chance to look into your account directly. Please reach out to our UK Customer Support team by phone or live chat so we can review your current membership, make sure you are on the best plan for the specific records you need, or guide you on how to manage your subscription options. Your feedback is extremely important to us, and we appreciate your long-standing dedication to your family history.

https://support.ancestry.co.uk/s/phonesupport

Rated 3 out of 5 stars

Keep changing the set up of the records. Very annoying.

There are many records available on here and I have been a member for more than 20 years so they must have been doing something right. However what really gets on my nerves is when they change how they present the records and the latest one is the worst. Who ever thought that this is an improvement is very wrong and I am thinking of going to another company after all this time.

4 August 2026
Ancestry.co.uk logo

Reply from Ancestry.co.uk

We appreciate you taking the time to share your concerns, Jacqueline. Thanks as well for choosing Ancestry to assist you in your family history research over the years, too. We understand that updates to the look of how any particular feature can initially seem jarring. We can confirm that, from time to time, we update the Ancestry website to give our members the best possible experience, like improving legibility or modernizing Ancestry’s website, to name a few examples. Our latest record page display is designed to help our users quickly and confidently evaluate historical documents. We have some more information on our blog about this change, in case you'd like to learn more, which we hope can help you with the new experience. You can review that here: https://bit.ly/45Xnb5n

Even with this information in mind, we would be more than happy to log your valued feedback with us. We always want to make sure that we're providing the best experience possible to our members, and you taking the time to share what you like (or don't like) can be such a big help for improving and innovating moving forward. We'll be sure to pass this feedback on for you, but if you'd like to share more details with us, please don't hesitate to do so here as well: https://bit.ly/44XUsfy

Thanks again for getting in touch, and have a lovely rest of your day too!

Rated 4 out of 5 stars

Well worth the money if you are serious about researching your family history

I've been a member for quite a few years now and it's not cheap but works out cheaper than buying credits to find information. There are pitfalls to be aware of, for example Thrulines takes information from other trees and depends on them being correct which in my experience I've found quite often they aren't. I've recently started paying for Pro and that's been invaluable as have the videos. Through Pro I was able to cluster shared DNA matches with a very high DNA match to myself and discovered that it was an illegitimate child of my uncle, something that will go with me to my grave as my cousin is still alive. I've learnt so much from the seminars. Being able to message other people who you may share DNA with is good - if they bother to answer you which they often don't but I have spoken to some distant relatives through that, who I do still speak to today. My tree now contains over 2500 ancestors and I'm still going but I always try to verify each and every one I add to my tree to make sure they really are my ancestors. I also subscribe through Ancestry to the Newspaper articles and have found some very interesting facts through that. I've been able to discover relatives and have found death notices that give information about next of kin. Very useful. I did my DNA through Ancestry also. The site is easy to negotiate. The home page gives lots of tips and hints. Once you start your tree there are different ways of looking at your work, horizontal, vertical and in the round which is really good for finding out where gaps are in grandparents. I still haven't used everything that the Web site offers. There's message boards and people will help if they can. If someone is as interested and fascinated in family history as I am then go for it. I've found a bigamist, relatives who died in the workhouse, relatives who spent time in prison for debt and for concealing a child's body. I've got relatives who went to Australia in the convict ships and I've even got a few Sirs and an Earl in the dim and distant past.

12 August 2026
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Reply from Ancestry.co.uk

Hi Joan, thank you for sharing your journey with us! Uncovering 2,500 ancestors, along with all those fascinating family stories, is truly amazing! We're thrilled to hear that Pro Tools, DNA clustering, and our learning seminars have been so valuable in helping you make new connections and break down walls. Thank you for being such a passionate researcher and part of the Ancestry community!

Rated 5 out of 5 stars

Past coming back to the present

I have been with ancestry since 2007. So has my sister, and other family members. We have just learned so much that we never knew before. The constant help and advice that Ancestry gives is invaluable. Why I first came to ancestry, was because I had an accident? Plus or because I was going to have, a long recovery. My sister suggested, Ancestry she was already a member. I don't go online every day, or week. However, when I do, I am amazed, yet again, about new details, and people. It's the best money I've ever spent. Together, as a family we have learned so much about our ancestry. That really matter.

8 August 2026
Rated 4 out of 5 stars

I love it but

I love it but a little complicated at times.

8 August 2026
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Reply from Ancestry.co.uk

Hi Bunny, thank you for sharing your review! We’re so glad to hear you love using Ancestry. We know that genealogy can feel a bit overwhelming or complicated at times given how much information there is to explore. If you ever run into a specific feature you’re unsure about, our Support Center articles and guided tutorials are great tools to help simplify things. Happy researching!

Rated 4 out of 5 stars

Brilliant: but web-based is better than the app.

The web-based version is much better to use than the app. Even using the web-based version there are problems with "frames" on Windows machines with less than a 14" display. The vertical scroll bar is not visible on Netbooks. This makes it difficult to use the compare feature to see if the search result matches the majority of your own record.
Ancestry itself is a brilliant service. Since 2019, I have created an Allen Family Tree that now has 3,000 entries: going back to my ancestors born in the 1720s on both of my parents' families side.

12 August 2026
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Reply from Ancestry.co.uk

Hi M J, thank you so much for sharing your detailed feedback! Building an Allen Family Tree with over 3,000 entries dating back to the 1720s is an incredible milestone. We really appreciate your technical feedback regarding display and frame layout issues on smaller screens and netbooks when using the web version. Notes like this help us improve accessibility across all screen sizes, and we'll pass your feedback along to our design team. Happy researching!

Rated 5 out of 5 stars

Great Tool for Discovery

I have been a member of Ancestry for a number of years. I have discovered so much about my family using the many records which were out of reach when I started researching. I discovered a link to a branch of my family we knew nothing about through my DNA result. The hints have also been a valuable tool in progressing my research further. I would highly recommend Ancestry to anyone researching their family tree.

11 August 2026

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