Amur Equipment Finance Reviews 

3,725
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 469 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and positive attitudes, making interactions pleasant and productive. Many people highlight the outstanding customer service, noting that representatives are responsive, knowledgeable, and go above and beyond to provide clear explanations and support. The overall service is frequently described as efficient, smooth, and easy, with quick responses to inquiries and requests. However, some customers also noted concerns regarding payment transparency, mentioning unexpected fees for balance inquiries or additional charges after insurance payouts. A few other people also felt that loan terms were not always clear upfront, particularly concerning early payoff options, leading to frustration.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently praising individuals for their exceptional service.... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting agents as professional,... See more

Response time

Clients share positive opinions on response time, with many reviewers highlighting the quick and efficient... See more

Service

Consumers find service to be positive, with many reviewers describing their dealings as excellent and the... See more

Payment

Customers had ambiguous experiences with payment, with some reporting positive interactions where staff... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Sandra was amazing she was able to resubmit my paperwork for the lien release to Tallahassee and Now I’m going to be able to go to the DMV so I can receive my paper Title.Thanks Sandra for the follow... See more

Company replied

Rated 5 out of 5 stars

Jayde was extremely helpful in resolving my questions about my automatic bill pay and the email I received. She took the time to look into my account, clearly explained what was going on, and let... See more

Company replied

Rated 5 out of 5 stars

Jayde was very helpful throughout the entire process. She was friendly, knowledgeable, and took the time to answer all of my questions. Her excellent customer service made everything easy and stress-f... See more

Company replied

Rated 5 out of 5 stars

Kira was absolutely fantastic! She was clear, professional, and extremely helpful in resolving my billing concern. She quickly identified that my recurring payments were set up through the EBill sys... See more

Company replied


Company details

  1. Financial Institution

Written by the company

Amur Equipment Finance started in 1996 in Grand Island, Nebraska. Following a significant capital investment in 2013, and a strengthening of its leadership team beginning in 2015, it has evolved into one of the largest independent equipment finance companies. AmurEF employs 145 employees nationally and has almost doubled its workforce in recent years. Today, it is a Top Five nationally ranked independent commercial equipment finance provider and a certified Great Place to Work® dedicated to ensuring that its customers and employees around the nation are equipped to grow and succeed. AmurEF directly serves business owners as well as broker and vendor origination partners in equipment-intensive industries including transportation, construction, commercial and industrial equipment, technology, food service, agriculture, packaging, and energy. AmurEF is active in both small-ticket and middle market financing, originating $10K to $2MM transactions across a wide range of credit profiles and with terms of up to 84 months. Call 888-272-1154 to learn more.


Contact info

4.8

Excellent

TrustScore 5 out of 5

4K reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(3,725)

455 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Assisted in a timely manner and did not…

Assisted in a timely manner and did not do alot of solicitation.

1 May 2026
Unprompted review
Amur Equipment Finance logo

Reply from Amur Equipment Finance

Thank you for your feedback, William! We’re glad to hear that your request was handled promptly and that the experience felt straightforward and respectful.

We truly appreciate you taking the time to share your experience and thank you for your business!

Rated 5 out of 5 stars

Ms Anne was very knowledgeable and VERY…

Ms Anne was very knowledgeable and VERY KIND AND PATIENT IN THIS SUPER TOUGH JOURNEY I'VE BEEN ON FOR A WHILE, SHE REALLY LISTENED AND OFFERED UNDERSTANDING ON WHAT I'VE BEEN GOING THROUGH 🙏🏽 IT REALLY HELPS COPING WHEN PEOPLE WILL HEAR YOU OUT WITH UNDERSTANDING AND THAT ALONE MEANS THE WORLD TO ME. THNX MS ANNE 🌹

1 May 2026
Unprompted review
Amur Equipment Finance logo

Reply from Amur Equipment Finance

Thank you so much for sharing this heartfelt feedback, Jay. We’re truly glad to hear that Andi was able to provide not only knowledgeable support but also kindness, patience, and understanding during such a challenging time.

It means a lot to know she took the time to listen and made a positive impact on your experience. We’ll be sure to share your thoughtful words with her. Thank you again for your trust and for taking the time to share your story.

Rated 5 out of 5 stars

Jade was able to assist me very quickly…

Jade was able to assist me very quickly and efficiently in getting my questions answered and my account issue dealt with. Great customer service!

30 April 2026
Unprompted review
Amur Equipment Finance logo

Reply from Amur Equipment Finance

Hello Angela! Thank you for sharing your experience! We’re glad to hear that Jade was able to assist you quickly and efficiently while providing great service.

We truly appreciate your kind words and your business!

Rated 5 out of 5 stars

Working with Megan Eddings at Amur

Working with Megan Eddings is always great. We go to her for all of our customers' commercial finance needs. She is always clear and quick with her responses to any documents we need and provides a great customer experience, start to finish.

30 April 2026
Unprompted review
Amur Equipment Finance logo

Reply from Amur Equipment Finance

Hello Landon Flores ITAG Equipment! We truly appreciate you sharing this! It’s great to hear that Megan consistently provides clear, timely communication and delivers a smooth experience from start to finish.

Your continued trust means a lot to us, and we’re grateful to be a part of supporting your customers’ financing needs. Thank you for your business!

Rated 5 out of 5 stars

Danielle Johnson did an outstanding job…

Danielle Johnson did an outstanding job getting a loan approved for our Wood Chipper. She went above and beyond collecting information and explaining in detail the process of a EFA loan to a newbie company owner. I thank you for the time and all her effort in this process!!

29 April 2026
Unprompted review
Amur Equipment Finance logo

Reply from Amur Equipment Finance

Thank you so much for your thoughtful feedback, Tessa! We’re thrilled to hear that Danielle provided such outstanding support and took the time to walk you through the process in detail.

Helping make financing clear and approachable, especially for first-time business owners, is exactly what we strive for. We truly appreciate your kind words and your trust, and we’re grateful for the opportunity to work with you!

Rated 5 out of 5 stars

Megan Eddings did a fantastic job…

Megan Eddings did a fantastic job helping my business get financing for a vehicle. Very easy and efficient to work with and always easy to contact.

29 April 2026
Unprompted review
Amur Equipment Finance logo

Reply from Amur Equipment Finance

Thank you so much for sharing your experience, Gage! We’re thrilled to hear that Megan made the financing process easy, efficient, and accessible throughout.

We truly appreciate your kind words and your business, and we look forward to supporting you again in the future!

Rated 5 out of 5 stars

Truck financing

I worked with Megan Eddings and had a great experience. She was very kind to take the time to explain things I was unsure of. The whole process went really smooth and fast. Will definitely be returning in the future for more financing needs.

29 April 2026
Unprompted review
Amur Equipment Finance logo

Reply from Amur Equipment Finance

Hello Lucas! We really appreciate you taking the time to share your experience! It’s great to hear that Megan took the time to walk you through everything and made the process smooth and efficient.

We’re grateful for your trust and look forward to working with you again in the future. Thank you for your business!

Rated 5 out of 5 stars

Tami was very helpful and understanding…

Tami was very helpful and understanding to my situation.

29 April 2026
Unprompted review
Amur Equipment Finance logo

Reply from Amur Equipment Finance

We truly appreciate you sharing this with us, Walter! It’s great to know that Tami was able to support you with care and understanding during your situation.

Your feedback means a lot, thank you for your business!

Rated 5 out of 5 stars

Jackie Collins was awesome with the…

Jackie Collins was awesome with the smooth process of obtaining my title and payoff

29 April 2026
Unprompted review
Amur Equipment Finance logo

Reply from Amur Equipment Finance

Thank you so much for your feedback, Shante! We’re glad to hear that Jackie made the title and payoff process smooth and easy for you.

We truly appreciate your kind words and your business!

Rated 5 out of 5 stars

Shellie was extremely helpful and quick…

Shellie was extremely helpful and quick to respond to our questions.

24 April 2026
Unprompted review
Amur Equipment Finance logo

Reply from Amur Equipment Finance

Hello Danny! We really appreciate you sharing this! It’s great to hear that Shellie was able to respond quickly and provide the help you needed.

Thank you for your kind words, we’re grateful for your business!

Rated 5 out of 5 stars

She was very helpful and nice

She was very helpful and nice. 5 star

23 April 2026
Unprompted review
Amur Equipment Finance logo

Reply from Amur Equipment Finance

Thank you for the great feedback, Levone! We’re so glad to hear you had a positive experience and that our team was helpful and kind.

We truly appreciate your 5-star review and your business!

Rated 5 out of 5 stars

Jayde was extremely helpful.

23 April 2026
Unprompted review
Amur Equipment Finance logo

Reply from Amur Equipment Finance

Hello llija! We really appreciate you taking a moment to share this! It’s great to hear that Jayde was able to provide such helpful support.

Thank you for your kind words. We’re grateful for your business!

Rated 5 out of 5 stars

Jade was amazing

Jade was amazing

23 April 2026
Unprompted review
Amur Equipment Finance logo

Reply from Amur Equipment Finance

Thank you for the great feedback, David! We’re so happy to hear that Jade made such a positive impression.

We truly appreciate you taking the time to share, and thank you for your business!

Rated 5 out of 5 stars

Excellent Customer Service

Wonderful company to work with. Fast and reliable, definitely recommend. Excellent customer service with Jayde Fernandez, I called to ask what I thought may be a tasking request and she was able to find a solution and an answer for me. Would definitely go back to this company for all my business equipment needs. 5 Stars all the way

22 April 2026
Unprompted review
Amur Equipment Finance logo

Reply from Amur Equipment Finance

Thank you so much for the amazing feedback, Elaine! We’re thrilled to hear that your experience was fast, reliable, and met your expectations.

We’ll be sure to share your kind words with Jayde Fernandez. Finding solutions and making the process easy is exactly what we strive for. Your recommendation and trust mean a lot to us, and we look forward to supporting your future equipment needs.

Thank you again for your business!

Rated 5 out of 5 stars

Great exprience plus easy to work with…

Great exprience plus easy to work with danielle johnson

22 April 2026
Unprompted review
Amur Equipment Finance logo

Reply from Amur Equipment Finance

Thank you for your feedback! We’re glad to hear you had a great experience and found the process easy to work through.

We’ll be sure to share your kind words with Danielle. We truly appreciate your business!

Rated 5 out of 5 stars

Great Customer service

Shandra in Customer Care was very helpful when we needed additional information regarding our finance paperwork. Very quick to get back to us with the info.

21 April 2026
Unprompted review
Amur Equipment Finance logo

Reply from Amur Equipment Finance

Thank you for taking the time to share your experience, Marcia! We’re glad to hear that Shandra was helpful and responsive in getting you the information you needed.

We truly appreciate your kind words and your business!

Rated 5 out of 5 stars

Good everything

Good everything

20 April 2026
Unprompted review
Amur Equipment Finance logo

Reply from Amur Equipment Finance

Thank you so much for your feedback, Alex! We’re glad to hear everything went well and that you had a positive experience.

We truly appreciate your support and your business!

Rated 5 out of 5 stars

Andi was extremely helpful

Andi was extremely helpful, professional, and assisted me with an issue, my questions, and provided a resolution and the help I needed quickly. She is an asset to Amur!

17 April 2026
Unprompted review
Amur Equipment Finance logo

Reply from Amur Equipment Finance

Hello Jessica! We really appreciate you taking the time to share this! It’s great to hear that Andi was able to step in, answer your questions, and get everything resolved quickly.

Your feedback means a lot, and we’re glad she made a positive impact. Thank you for choosing us. We value your business!

Rated 5 out of 5 stars

They were great to work with and made…

They were great to work with and made the process smooth and painless to get the equipment I needed to expand my business. Danielle Johnson went above and beyond to provide great customer service. Will be doing business with them again!

31 March 2026
Unprompted review
Amur Equipment Finance logo

Reply from Amur Equipment Finance

We truly appreciate you taking the time to share this, Eric! It’s great to hear that your experience was smooth and straightforward, and that you were able to secure the equipment needed to grow your business.

Danielle will be thrilled to hear your feedback. Providing exceptional support is what our team strives for every day. Thank you again for your trust, and we look forward to partnering with you again in the future!

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