Amtrak Reviews 891

Have tried this site several times. There is always a glitch. Most recently, filled in all details hit pay and it all disappeared. It is a very frustrating site and customer service always has delays and loops you around when asking for a call back.
NOT USER FRIENDLY!

If I could give minus stars I would. What an outrageously terrible company and useless service .. train almost 3 hours delayed now. What a disaster

I would like to greatly commend our cabin attendant for his great service and humanity towards a fellow traveler who was rather odiferous. He handled the situation in a professional manner . My wife and I look forward to interacting with him on our return trip on the Texas Eagle22 on the eighteen. I forget his name but we were in the disability seats .Just got to Arlington today.

Calling customers at 6am to discuss bike space. are you serious? Bunch of disrespectful clowns

Going on the app you have to press press and get nowhere and then they sent an email that I never received I received all my emails from every other purchase or whatever I'm communicating with and it's frustrating and I've been calling them three times today and on hold for at least an hour or more

Booked seats months in advance of our trip, when we arrived at the train station they told us there were no seats available and we had to take a bus they laid on as extra, absolutely shocking and i will never ever try and travel with them again. Absolute disgrace of a company!!

Most of the times i have traveled via the amtrak I have had pleasant experiences. Its about a 50/50 chance of having a train with free snacks. Also the bathrooms are usually clean. I have had some delays however they have not caused me to miss a train as the bus connection waits for the train.

I had two different train tickets booked that were advertised as fully refundable before departure. They then cancelled the train and automatically booked me on a bus to a different city hours away instead of canceling me and sending a refund. They made me jump through hoops to cancel and when I finally did they sent me an email that I will have the full amount refunded to my card. A month later when I checked on my credit card statement they had only refunded less than half of the amount. I will never spend a penny on Amtrak again. I hopey you go bankrupt.

I RECENTLY BECAME A CUSTOMER OF AMTRAK TRAINS AND HAD REPORTED TO PEOPLE AT WORK AS WELL AS TO FAMILY MEMBERS HOW I ENJOYED RIDING FROM FAYETTEVILLE, NC TO WASHINGTON, DC TO VISIT A SISTER WHO LIVES IN DC. MY RECENT TRIP WAS ON PALMETTO 90 ON 03/13/2026 DEPARTED AT 12:46 PM. I DID NOT HAVE A PROBLEM WHEN THEY BOARDED A LADY WITH 8 TEENAGERS FIRST SO THEY CAN BE TOGETHER BUT UPON BOARDING AND SEEING SEVERAL OPEN SEATS, I PROCEEDED TOWARD AN OPEN WINDOW SEAT BEFORE AN AGENT GAVE ME A PIECE OF PAPER WITH #14 ON IT. I WENT AND SAT DOWN TO THE WINDOW SEAT AND THE AGENT CAME AND TOLD ME THAT I COULD NOT SIT THERE BECAUSE THOSE SEATS WERE RESERVED FOR COUPLES OR PAIRS AND I HAD TO GO TO THE NUMBERED SEAT ON THAT PIECE OF PAPER HE HAD GIVEN ME WHICH HAD A LADY ASLEEP AT THE WINDOW SEAT SO I WAS PLACED IN AN AISLE SEAT; I AM 73 YEARS OLD AND I AM NOT EXAGGERATING WHEN I SAY THAT I WAS VERY DISAPPOINTED BECAUSE I WAS UNABLE TO SLEEP
DUE TO PEOPLE WALKING BACK AND FORTH TO BATHROOM OR CAFE AS WELL AS BOARDING OR GETTING OFF TRAIN AT THEIR DESTINATIONS, WITH CARRY ON BAGS EITHER RUBBING AGAINST MY ARM OR SHOULDER. I ALSO BECAME NAUSEATED FROM BEING SO UNCOMFORTABLE AND SLEEPINESS. I WOULD LIKE TO KNOW BEFORE MY NEXT TRIP TO WASHINGTON WHETHER PASSENGERS WILL BE ASSIGNED SEATS FROM NOW ON SO I CAN MAKE OTHER ARRANGEMENTS. I HAVE TO BOOK A RESERVATION BEFORE APRIL 3, 2026.

I rarely leave reviews, but this experience with Amtrak needs to be documented—especially from an accessibility standpoint.

My fiancé and I both have mobility impairments and specifically booked an accessible bedroom for a round trip between Waterloo, IN and Chicago, IL. I also travel with a service dog. These accommodations are not optional for us—they are necessary for safe travel.

On our trip to Chicago, the car attendant required us to completely vacate our accessible room approximately 15 minutes before arrival simply because the upper bunk was in use. This forced us into an unsafe situation where we were expected to stand and balance while the train was still moving. For anyone without mobility issues this might sound minor, but for us it was not only difficult—it was unsafe. Managing balance on a moving train while handling a service dog is not reasonable.

The return trip was significantly worse. The condition of the train and surrounding environment raised serious safety concerns. At one point, a train car door was open while the train was moving. Additionally, there was an obstacle left in the middle of the car that blocked safe passage toward the dining area. For passengers with mobility limitations, clear and stable pathways are essential, and this was simply not maintained.

The accessible bedroom itself did not feel like a properly maintained or reliably safe space given the circumstances. Between being forced out early on one leg of the trip and dealing with safety hazards on the return, the overall experience fell far below what should be expected—especially for passengers paying specifically for accessible accommodations.

Customer Relations ultimately issued two vouchers totaling $214. While I appreciate that acknowledgment, it does not fully reflect the extent of the issues experienced across both legs of the trip. This was not just a matter of inconvenience—it involved accessibility and safety concerns that should not occur in the first place.

Amtrak has the framework to provide accessible travel, but in this case, execution fell short in ways that directly impacted passenger safety and confidence. I hope this feedback is taken seriously and leads to meaningful improvements.

Both the train and the service leave lots of room for improvement. When there was an almost two hour delay because of another late train and an onboard power failure the staff were not willing to provide drinks while passengers waited for their dinner, citing policies preventing them from opening the fridge. Also as a grandfather of 10 I had to go back to my room to get an ID to show I was over 21. Reasonable service is just not a priority for them.

Not impressed..first they canceled my train...no warning or anything or even an explanation. Totally disrupted my work schedule..did they care no! So once I was able to get another train booked it was late...some genius decided to put a freight train in front of the passenger train. Now this trip is doubling in time and messing up more schedules. No employees around to tell little jerk kids to stop slamming seats etc around because their loser parents are pathetic at best. This has been a horrible experience that I will never do again.

AMAZING

DETRACTORS.......DELAYS.....

SERVICE SABOTAGE.

MANAGEMENT NON RESPONSIVE TO CONCERNS OF PASSENGERS. ACROSS THE BOARD

OTHERWISE......AMAZING ALWAYS

I was interested in taking the train from Palm Springs to Tacoma, WA and booked a suit for 2 for $2031 dollars, only to find out that the Palm Springs departure time was 2:00 AM to LA. The departure time from LA was 9:51 AM. This is really unacceptable scheduling. I purchased a refundable ticket and when I cancelled the agent notified me that there would be a $500 cancellation fee!
I WILL NEVER USE AMTRAK FOR ANYTHING!

1. Both trains from Chatsworth to Oxnard and back were late. The return trip is catastrophically late. The train should have left Oxnard at 5:42, it is 7:19,and we still have not arrived to Chatsworth. Right now we are stopped again for a long time. My poor sister has been at the station since 7.
2. This train is an Amtrak, but from Los Angeles Metro Link uses the same trains. Amtrak overcharged by $7 in my case, so I used the Metro Link app. However, Amtrak will not divulge any information about the trains to people using Metro Link.
2. These trains

The opportunity to see the country in this dated yet romantic mode of transportation is iconic. Yes the cars are older, and the roomettes are not like upscale hotels. But husband and I saw more of this country than we ever would otherwise. No fighting traffic. A dining car with quality food and staff who really want to see this mode of transportation meet the needs of passengers. We noticed staff vibes are different on each train.The vibe on the Zephyr was warmer with big friendly personalities. The South West Chief was more taciturn and the ride a bit more bumpy. It is an adventure to enter the Amtrak world. We felt we were traveling across the country and back in time with train travel. Nostolgic and restful.....make your next vacation a choo choo choice with Amtrak

Sad that I am now only rating the Amtrak a two star. It just goes to show that time truly has changed- you can’t rewrite history- Amtrak used to give guests so much at a reasonable price now you pay more get less and not only this the attendant tells you where to sit. Telling adults where to sit- I mean I booked an Amtrak ticket not a seat on a greyhound or flix bus- if I wanted to be told where to sit I would have just book a bus ticket. My neighbor passenger was sick and coughing the entire trip and she blocked the outlets with her legs- if Amtrak doesn’t upgrade and put outlets on both sides of the seating areas I mean this was supposed to be the only good thing about my long a@$ trip but couldn’t even do that for half the ride. Silly how they want to scan tickets and such but passenger’s phones go dead due to lack of outlet access. Had the cold air blasting all nights- and it was in the middle of winter in certain places the train stopped- I mean yes - nice that that’s a luxury that steam trains back in the 17 and 18 hundreds didn’t have, however, please don’t abuse it- if you as the attendant are walking around and you see majority of passengers wrapped up like they live in the middle of Antarctica then odds are your air conditioner is turned up far too high. Before I left the station they announced that the station had lost passengers of the previous train's bags- I mean you guys used to be so good at your overall care of passengers- what happened? That’s the kind of thing that you would expect from a greyhound bus ride- you’re changing buses, the instructions aren’t very clear, etc.: however from an Amtrak trip- I would not expect you guys to loose my bags. I can understand why so many people travel and have fun outside the USA- too expensive to get good, no I’m going to say great customer service and more “bang for their money!” Do better- because you did in the past- don’t let a government lie of false inflation change the way you take care of your guests- Disney world hasn’t - only change is the ticket prices, but the quality is still there- AMTRAK, go back to being the Amtrak I knew.

Absolutly terrible!! Rude brakeman and they kicked us off the train for having alcohol, when everyone else had alcohol! I HIGHLY DO NO RECOMMEND!!!!

Ur Amtrak is a the most awlful train line the experience is a complete nightmare from a to z people would do better driving their own vehicle the delays are the eorst the food friggin sucks the sleep areas are a prison camp now I know what austawitz felt like u need to do better an I know u can. I hate this train line it’s not real get the way all these people are treated

My first trip on Amtrak to New York City was a great experience. The personnel were friendly and helpful. The train was clean and comfortable. We were fortunate there were no delays and arrived on time at both destinations. I'm already planning our next trip. Price was reasonable.