American Family Insurance Reviews 

As always, great service. Personal followup.

Not even worth 1 star. Guess that is as low as i can go. Called these guys with a referral from costco. They had me cancel my current insurance to get a little better coverage at a cheaper price. A week later i receive a cancelation notice due to my roof buckling and/or lifting. I had a brand new roof put on 3 years ago. Can't find any damage to the roof anywhere. No explanation from these turkeys other than they said it was legit. I guess they screw American families instead of work with them. Absolute garbage

Tabitha was great! She worked with underwriting and resolved my issue in one phone call!!

Was very easy to do over the phone. Price was good.

Marcia is always great to work with! Thanks for helping me!

Customer service: I did receive help and a good understanding what and why the premium did not match what I was quoted prior.
I was asked if I would like to pay my remaining premium and I did. Three hours later, I received a notice of a fraudulent charge on my credit card. Not thinking about security. I made a mistake reading off my payment information to the representative. A charge for Domino's in Illinois for $67.00, I live in Kansas. I refused the purchase and contacted my credit card company. I have been with American family insurance for almost 30 years and never dream, giving my payment information put me in jeopardy. This was not a coincidence. Always double check that your payment information is secure, even with a company that you have put trust in.
Mae in Kansas

The Dustin Brown Agency LLC in Walla Walla, Washington is amazing! Danika Hankins was the representative who helped me, and she was incredibly knowledgeable—sharing insights about insurance that I wasn’t aware of before.
I realized my previous insurance company wasn’t truly looking out for my best interests, but Danika made sure everything was set up correctly and found me great rates. She made the entire process quick, easy, and stress-free.
I highly recommend Danika and the Dustin Brown Agency for anyone looking for quality insurance and excellent customer service!

Whatever you do, do not go here. They take advantage of loyal, long-time customers and count on people not checking their policies.

We have been with Leo for over 15 years. Today I reviewed my homeowners insurance and was absolutely disgusted by what we were being charged. I was quoted less than half of their price elsewhere, with a $1,800 deductible instead of the $5,000 deductible they had us on.

I requested a call back and, of course, never received one. So I went to the office in person, and it was conveniently closed.

I will be filing a complaint with the Kansas Insurance Department and any other agency necessary once I receive the information I requested.

Do not trust these people. Review your policy, get other quotes, and don’t assume loyalty means they are taking care of you. In my experience, they will gladly overcharge you and hope you never notice.

This company is predatory in its practice. I was trying to get a few quotes to shop around I’ve been with USAA for 25 years and rates have risen. I explained in detail my claim history and the house in first message, also explaining I need water and sump pump coverage. They messaged back all day long asking for things I had to take time and research - it took over 7 hours of back and forth messages to get a quote. When I finally got one it was twice as expensive as USAA and had NO water coverage bc they won’t cover people within 3 years of a claim even if professionally remedied. They could have said this within the first 5 mins but instead tried to sneak it through in the quote they gave me hoping I wouldn’t notice. USAA may have high rates but they are NOT predatory and dishonest like this company. Stay far away if you don’t have a cookie cutter brand news house and don’t want to waste an entire day for nothing.

Everyone is helpful, knowledgeable, and polite. When I have questions they are answered.

The employees are helpful and easy to reach. Jen has been very helpful and I appreciate it.

I love American Insurance the people are awesome and I appreciate good people.

I called my local agent's office, Brenan Rilea in Duluth, MN on 16 April 2026 at 10:01am, inquiring about a 17% increase of my renter's insurance policy premiums. An office assistant answered my call and after more than 5 minutes of asking about the increase, he just couldn't quite understand my simple questions. He then asked if I wanted to talk to Brenan and put me on hold. He then told me that Brenan would check into it and call me back. It's now five days later and I have not been contacted. The insurance agency used to be headed by Rockne Johnson for decades and he and his office staff were always extremely knowledgeable, professional and prompt. This policy has been active since the 1970's and I am not pleased with how unprofessional and clueless the individual who answered my call was and his telephone skills were horrendous; It was like talking to a brick wall! I will be shopping around for other insurance companies as I've been a USAA and Progressive member and used both for my auto insurance insurance needs in the past.

Mike Grezenia's agency is fantastic. Julie, the assistant in the office is superb. And Mike himself equally superb. The cost is reasonable and the benefits of having this agency this company standing behind me is most comforting. Each of these people Mike and Julie are professional kind and I know they are there for me for my insurance needs. And I can rest easily knowing that they are standing behind me.

Wonderful experience

A friend's home insurance premium was misappropriated to the wrong account. The policy was canceled with no warning. This 68 y/o widow was treated like a nuisance by amfam.
She had to buy a new policy. Then once the error was found, they refunded her money in the form of a check made out to her dead husband! They are not just incompetent, but cruel as well! Do not do business with these clowns!