AmeriCoat messed up our driveway!
It doesn't please me to leave a 1-star review for anybody, but I have to caution anybody against hiring AmeriCoat based on my experience with them this year.
PROBLEM DESCRIPTION
As you can see from the pictures I posted on my Google Business Review under AmeriCoat, they literally destroyed the look of my ENTIRE driveway leaving microcracks all over it uniformly; those microcracks (I refer to them as alligator skin cracks) were NOT there prior to them applying the single layer of driveway seal I hired them for. To support my claim, you can check my neighbor's homes with the same type of black asphalt driveways, they do not have this issue.
SIDE NOTE: They also splattered a bunch of tar in front of my mailbox, which stained the concrete with a bunch of black splotches
ATTEMPTED SOLUTION
I will give them credit where credit is due. They attempted to fix the issue by applying two more coats on top but failed miserably (the pictures I posted on Google Business Review under "AmeriCoat" show the result of three coats being applied).
OUTRAGEOUS CUSTOMER SERVICE
I then asked them to come up with a solution and was told, at one point over the phone, by Clay (customer rep) that they "do NOT guarantee single coat service." This is outrageous, to say the least!
I insisted on getting this fixed, and they sent Matt (the manager) out to look at it in person. When he arrived, he took pictures and told me he would get in touch after speaking with the owner (Dan).
BEING IGNORED
Long story short, I never heard back from them with a solution, which is why I am posting this review to warn you. It is sad to see that businesses like AmeriCoat do not stand behind their services and think that ignoring me (walking away) after messing up my driveway is going to get them off the hook.
NEXT STEP
I am now left with only one choice: hire a different company to assess the damages and determine the resolution. Hopefully, they will be able to provide an explanation as to the cause of these microcracks. If AmeriCoat continues to ignore me, the next step will be to take legal action.
RATING
I sent AmeriCoat an email warning them that I would leave a 1-star review if they kept ignoring me, so here we are. I will update the rating if they fix the issue, but I am not too hopeful based on their carefree attitude.