Aluminium Warehouse Reviews 

Great service and reasonable delivery charge, arrived on time and was well packed.

We needed some aluminium cut to specific sizes for safety critical operational signs. AW's website was easy to navigate and order what we needed. The delivery was almost next day which was much quicker than advertised. It was well packaged and the cuts were spot on down the exact measurement required. Highly recommend Aluminium Warehouse.

Great service, jast as I've had on past orders

Good quality product..really pleased with the quick delivery..well packed

Aluminium warehouse have great service. Delivery’s on the day they say, pricing is cheaper than anyone else I can find.

All items well packaged so no damaged goods.

Great service, great price and quick delivery

Company that actually picks up the phone and talks.
great service.

High quality materials and first class customer service! Always a pleasure to do business with Aluminium Warehouse.

Prompt service and well packaged
Would recommend

Easy to order the angles I wanted and delivered undamaged and quick.

delivery was a couple of days late but very happy with the product

Easy to navigate website, good range of product, sensible pricing and really good packaging with free3 deluivery - what isn't to like?

This Company has very good Customer Support Services.

Good correspondence in helping me find the right profile and urgency to get the materials out to site.

I ordered a sheet of stainless steel which was outsourced to a courier company, once at my job, I unpacked the item only to find out that three of the corners of bent. I spoke to Customer Care and he was very quick to send me out a replacement with their own driver. So I’ve no issues using them for similar material.

Item was not a standard item due to the polishing that I required, but after discussing my requirements to staff it arrived in a relatively short time. Really well packaged, and exactly as i required.
10 out of 10...

A really poor experience unfortunately. Beware of this company unless you have a good grasp of UK consumer law to protect yourself from their 'policies'.
We order Aluminium tube early for a job. When it arrived it was not a tube but egg shaped. I assume it was badly handled by the courier (or we got the end of a tube and the cutting process deformed it).

Ultimately the cause did not matter. The product was defective and we contacted the company for a replacement. They said we had the product for 2 weeks and so they would not replace it.
I explained that in the UK we are covered by consumer rights laws that meant we have at least 30 days (perhaps 5 to 6 years depending on where you live in the UK) to return defective products.
We wrote emails and had multiple phone calls, wasting their time, our time and adding to the general stress of trying to run a business in the UK currently.

Eventually the company begrudgingly refunded us. It is worth noting that it took over 2 weeks to arrive - their courier charged them for overnight (according to the label). We didn't raise a complaint to this delivery time (despite being charged premium rates) as we are a small business and appreciate that companies can't control their couriers.
A real shame that we chose to use this company in the first place. If they had handled our complaint sensibly (and legally) there would be no need to leave a negative review. However, they way they handled it was their choice and so we will chose not to use them again and chose not warn others of service they may receive.