Support from staff both medical and non medical has been very good whilst my medication gets tweaked and sorted. Very happy. Definately doesn't feel like they're a sales team. My Dr is mindful of my b... See more
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Only down really is doctors try under prescribing al the time. Won't believe your reason for changing strain and makes it difficult to talk freely about terpenes that help. Why does it still feel like... See more
I have used alternaleaf for a couple of years now and have had a really great experience with Daniel Dotta, my regular Doctor who has been extremely supportive, understanding and easy to get along wit... See more
I got the prescription change I needed so my experience was satisfactory. I had been with a previous doctor at Alternaleaf for about 18 months so was a bit nervous with my new doctor, Dr Singh. But he... See more
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Company details
About Alternaleaf Australia
Written by the company
Alternaleaf is Australia's leading alternative health clinic, dedicated to supporting over 150,000 patients access qualified doctors and nurses.
What’s the process to becoming an Alternaleaf patient?
It begins with a free pre-screening check and nurse call to find out whether you may be eligible for Alternaleaf services, followed by a paid consultation with one of our doctors.
We know how important Alternaleaf reviews are in order for you to provide us feedback, and to determine if we are a potential fit for your needs.
To continue to protect patient data, we may not be able to respond to requests publicly, and ask patients with feedback about our health professionals to also use our contact form found on our website and within your patient portal for individual support.
Transparency statement: Alternaleaf reviews submitted by members of the public and patients are shared internally with a team focused on supporting our patients.
We know how important Alternaleaf reviews are in order for you to provide us feedback, and to determine if we are a potential fit for your needs.
To continue to protect patient data, we may not be able to respond to requests publicly, and ask patients with feedback about our health professionals to also use our contact form found on our website and within your patient portal for individual support.
Transparency statement: Alternaleaf reviews submitted by members of the public and patients are shared internally with a team focused on supporting our patients.
Contact info
4.4
Excellent
944 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 77% of negative reviews
Typically replies within 1 month
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Perfect model hindered a few thangs (not all your fault) :-)
Perfect model hindered by you and by the TGA of course. Being 8/10 perhaps being a bit picky. Not being able to know products available, makes it still tough. Having doctors that script different amounts for the same condition, got a GP in a different state then changed dr. then he left, new dr. scripts different again, Sadly, an internal issue. ALl fixable I am sure Dr said she would note it very nice Dr. Other blue sky , should be able to choose day of delivery. eg I go to the office 2 days a week, Monday and any other day. Missing the order going to the post office is a pain. Trying to nail the right day is not that easy. As it can be 1-3 days of course, However, recently been semi manageable. Also 50% of the time get a time window other times not. Again you don't control the courier, something like a uber delivery model could be a chargeable extra or weekend delivery all on your radar I am sure. Product is always spot on, staff also. Needs to be some way for patients to know what products (flower) you have so they can have better discussion with the Dr. #ThanksForAsking ❤️
7 April 2026
Professional
Understanding and care for my health. Listened and the lady was very helpful
29 March 2026
Convenient appointments
Not having to leave home for my appointment. Being able to choose a time that suits me. The doctor is always on time.
13 April 2026
I liked the help I got what I didn't…
I liked the help I got what I didn't like was being told that ive been told 3 times to get a letter from my doctor ive inly ever been told once by rather last doctor I spoke to months back...I have never received a email nor letter to give to my doctor as he already knows I smoke medical flower
2 July 2026
Reply from Alternaleaf Australia
Hi Abbie, thanks for the feedback, and we are glad you liked the help you received during your care. We are sorry for the confusion regarding the medical letters and communication history. Our clinical team does require specific health documentation to ensure safe treatment, and we apologise if this requirement was not clearly communicated to you previously. Please reach out to our team at https://bit.ly/4ewU1zB so we can clarify exactly what is needed and help you get this sorted.
Very poor admin
Very poor admin. Rude staff. Inaccessible support. Their admin system is badly broken.
3 July 2026
Reply from Alternaleaf Australia
Hi Rob, really sorry to hear about your experience with our admin system and support team. We aim to provide a seamless and respectful service, so it is disappointing to hear that our communication and processes have fallen short. We want to investigate these system and support issues to get this sorted for you, so please touch base with our team directly at https://bit.ly/4ewU1zB.
Terrible experience
Their system incorrectly allowed me to order over my limit. It has now been 5 days, no refund, no cancellation meaning I can't restart a correct order until they cancel the current order. Multiple phone calls waiting over and hour, multiple emails. Zero progress and I have no pain relief for a serious condition that "alternative" medication helped me get off multiple pharmacy medications. Now those scripts have expired I have nothing at all!
30 June 2026
Unprompted review
Easy and sustainable
Call , actually early , no waiting . Professional advice and easy to understand.
2 July 2026
Absolutely outstanding customer…
Absolutely outstanding customer service, thank you so much
20 March 2026
Very informative and professional
Very informative and professional. Had to wait for 15 minutes.
2 July 2026
He was helpful with my injuries and…
He was helpful with my injuries and handy with my medication.
He understood where I have been and the pain that I go through.
A good compassionate person.
15 March 2026
Reply from Alternaleaf Australia
Hi Paul, thanks for the wonderful feedback. It is great to hear that you have had such a positive experience with the team. We always want to make sure you feel well supported throughout your care, and we really appreciate your support.
Online appt booking is a very easy…
Online appt booking is a very easy process.
Confirmation SMS
Reminder for the appt one hour before
Dr Mok was very personable,thorough and easy to communicate with.
2 July 2026
Reply from Alternaleaf Australia
Hi Belinda, thanks for the detailed feedback. It is great to hear that the online appointment booking was an easy process and that our SMS confirmations and reminders helped keep you on track. We are also glad that Dr Mok was personable, thorough, and easy to communicate with during your consultation. We really appreciate your support.
Great Doctors
Great Doctors, everything explained patiently. Super fast delivery and excellent products
4 February 2026
Reply from Alternaleaf Australia
Hi Simone, thanks for the feedback, it is great to hear our consulting doctors explained everything patiently, and that your delivery was super fast and your treatment is working well. We always want to make sure you feel well supported throughout your care, and we really appreciate your support.
Reply from Alternaleaf Australia
Hi Mark, thanks for sharing this feedback, it is great to hear your experience was pleasant and that the team was on time, friendly, and helpful. We always work hard to keep our clinical schedule running smoothly so you feel well supported. We really appreciate your support.
Great communication and very helpful…
Great communication and very helpful and caring thankyou was very kind
15 April 2026
Reply from Alternaleaf Australia
Hi Cindi, thanks so much for the feedback. It is great to hear the team provided great communication and was very helpful, kind, and caring. We always want to make sure you feel well supported throughout your treatment, and we really appreciate your support.
Not impressed with out of stock issues
Not impressed with out of stock issues. I finally found a product that works & now it's out of stock? . Then had to re book doctor who was booked out for mths . Got different doctor who was not very helpful. Not happy
30 June 2026
Reply from Alternaleaf Australia
Hi Rachael, we get it's frustrating when a specific option isn't there. We work with a select range of products so we can keep tight visibility on the supply chain and make sure stock is actually available for our patients, but we know how disappointing it is when something that works for you goes out of stock. We're also really sorry for the delay with booking availability and that your experience with the consulting doctor wasn't helpful. Our clinical team always has to make decisions based on what's safest and most appropriate for your health needs, but we want to look into how we can get your treatment back on track. Please reach out to the team at https://bit.ly/4ewU1zB so we can help sort this out for you.
Dr Christopher made me feel…
Dr Christopher made me feel comfortable, even though this is the 1st time I have spoken to hi, as I had a tele conference as I live in WA
Thankyou Dr Christopher
25 June 2026
Reply from Alternaleaf Australia
Hi Lyn-dell, thanks for the lovely feedback, it is great to hear that Dr Christopher made you feel comfortable during your first consultation with him. We always want to make sure our telehealth appointments are accessible and supportive, no matter where you live in Australia. We really appreciate you taking the time to share your experience with the team.
Reply from Alternaleaf Australia
Hi David, thanks for sharing this feedback, it is great to hear that the service is helpful and the team is always friendly. We always work hard to make sure you feel well supported throughout your treatment. We really appreciate your support.
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