Alteri Insurance Reviews 17

TrustScore 4 out of 5

4.1

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Company details

  1. Insurance Agency

Written by the company

Vancouver-based brokerage | Fully-customized insurance plans for businesses of any size, homes of any type, and professionals of any designation. Home Insurance | Condo Insurance | Tenant Insurance | Business Insurance | Life Insurance | Critical Illness | Optional Auto Insurance | Travel Insurance | Extended Health Insurance | Group Benefits Insurance


Contact info

4.1

Great

TrustScore 4 out of 5

17 reviews

5-star
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1-star

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Rated 5 out of 5 stars

Great customer service and competitive pricing

I needed an alternative quote for my home and Trevor was super happy to comply. He sent the quote in a timely manner, with better pricing and coverage. He was friendly and knowledgeable. I ended up renewing my insurance with Alteri and received the policy documents promptly.

11 June 2025
Unprompted review
Rated 5 out of 5 stars

Helpful

Trevor has been nothing short of amazing with advice for my insurance for both business and home. It has definitely made everything so much easier to deal with and provided me with enough information to make an informed decision while making this move. Thank you!

7 July 2025
Unprompted review
Rated 5 out of 5 stars

Perfect great insurance coverage with knowledgeable people!

I recently got my home insurance with Alteri Insurance. Sunny made the process easy - he helped me determine what I actually needed and what certain technical terms and phrases meant. He was friendly and really excited about insurance. Overall, he gave me some fantastic advice. Definitely gonna renew with them next year!

6 July 2025
Unprompted review
Rated 1 out of 5 stars

My insurance lapsed from Wawanesa and…

My insurance lapsed from Wawanesa and no one from Alteri contacted me or give me notice. Appertenly they are not allowed to deal with Wawanesa anymore for mismanagement. I was left without coverage for over month, only noticed when the money wasn't taken from my account. Their google review is hidden as well so people cannot tell their stories. This is borderline fraud and at a minimum total negligence.

1 November 2024
Unprompted review
Rated 1 out of 5 stars

BE AWARE Ignore you when you try to get refund when they take money after you cancel!

I moved from my property in March 2023 and asked for my insurance to be cancelled however it seems the automatic payment was not cancelled and I have been trying to get my refund for 1 month now. There was an additional withdrawal this week. BE AWARE - they make it really easy to sign you up and seem to not be able to stop withdrawals from your account two months later... Amanda has not responded to my two follow ups on the refund since April 24th.

15 May 2023
Unprompted review
Alteri Insurance logo

Reply from Alteri Insurance

Dear Jessica,

Thank you for bringing this matter to our attention. We apologize for any inconvenience caused by the delay in refunding your insurance payment.

We have investigated the issue and found that your automatic payment was not cancelled as requested. We understand how frustrating this must have been for you and we apologize for any inconvenience caused.

We are happy to inform you that the refund has been processed and the payment has been credited back to your account. You should see the refund in your account within the next few business days.

We take our customers' feedback seriously and we appreciate you bringing this issue to our attention. We have taken steps to ensure that this issue does not happen again in the future.

If you have any further questions or concerns, please do not hesitate to reach out to us. We value your business and appreciate the opportunity to serve you.

Thank you for your patience and understanding.

Best Regards,
Alteri Insurance

Rated 5 out of 5 stars

On 11/27/2022 my bike was stolen inside…

On 11/27/2022 my bike was stolen inside the bike storage of the building where I live, it was unbelievable. In the midst of so many mixed bad feelings such as impotence, and sadness, I was lucky to have my bicycle insured by Apolo Seguros, and I was very well attended by Luiz Ricardo Dittert after 19 days I received the insurance that allowed me to purchase another bike because my bike, in addition, my bike is means of transport and it is my favourite hobby in this beautiful Vancouver. Thank you Luiz for your excellent attention, and the efficiency of the service. I'm so grateful to you.
Andrea Kiyohara.

27 November 2022
Unprompted review
Alteri Insurance logo

Reply from Alteri Insurance

Hi Andrea, thank you for your message. We are glad that you are happy with our service! :)

Rated 5 out of 5 stars

Luiz is very professional and…

Luiz is very professional and knowledgeable. He replies to any inquiries in a fast and proper manner.
I feel confident referring him to my clients and will keep doing so.

24 February 2023
Unprompted review
Alteri Insurance logo

Reply from Alteri Insurance

Thank you, Matheus! :)

Rated 5 out of 5 stars

Luiz Dittert

Luiz Dittert was very professional, responded quickly to my request and got the best rates. I am very satisfied with the service.

30 June 2022
Unprompted review
Alteri Insurance logo

Reply from Alteri Insurance

Thank you, Simone! 🙏

Rated 5 out of 5 stars

Reliable

There is a video explaining step by step in Portuguese, which made things really easy to understand without any doubt. The company is reliable, the price is fair and affordable. Luiz Dittert helped us a lot in this process always kind and available.

22 March 2022
Unprompted review
Alteri Insurance logo

Reply from Alteri Insurance

Thank you, Leandro!

Rated 5 out of 5 stars

Would recommend

Pretty good experience overall. Luiz was really informative and guided us through all steps of the insurance process.

17 March 2022
Unprompted review
Alteri Insurance logo

Reply from Alteri Insurance

Thank you, Renato!

Rated 5 out of 5 stars

Tenant insurance

Very accessible and supportive. The form is well designed and easy to go. I will certainly recommend your service. Thanks

25 February 2022
Unprompted review
Alteri Insurance logo

Reply from Alteri Insurance

Thank you, Paulo!

Rated 5 out of 5 stars

Perfect Service

I was looking for someone to help me with life insurance here in Canada and I received a recommendation from Luiz, since our first contact he was super attentive, clarified all our doubts, helped us with some complementary exams that we had to carry out and always responding very quickly. Undoubtedly it was the best choice we made and I recommend it with my eyes closed, in case you need to take out insurance.

25 February 2022
Unprompted review
Alteri Insurance logo

Reply from Alteri Insurance

Awesome review, Priscila! Thank you so much!

Rated 5 out of 5 stars

Great Professional!

I have done all personal insurance with Luiz, and also tenant insurance, since 2019. I recommend Luiz to all my friends because I trust his work. Luiz is quick to respond to us and he is always very kind. I just have to say thank you!

23 February 2022
Unprompted review
Alteri Insurance logo

Reply from Alteri Insurance

That's great! Thank you, Viviam! :)

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