1) No automatic transmission of details…
1) No automatic transmission of details to CPAM, 2) third party payment card not working always, 3) Reimbursement not proper always
This is happening even after paying heavy premiums
Reply from Alptis
Sreejesh,
Thank you sincerely for taking the time to share your experience with us. We are sorry to hear about the difficulties you’ve encountered regarding the electronic transmission with your health fund, the use of your third-party payment card, and certain reimbursements. Your feedback is valuable, as it helps us identify areas for improvement and continuously progress.
Please be assured that these situations do not reflect the level of service we are committed to providing. We understand how important these processes are for you, and we want to support you in restoring a smooth and satisfactory experience.
To review your case in more detail and better understand the origin of these issues, we would like to speak directly with you. Could you please contact us by phone or via Messenger? This will allow us to provide you with a lasting and tailored solution.
We remain fully committed to assisting you and thank you again for your trust.
Kind regards,
Amandine – Customer Relations Team
