I recently completed the Diet and Nutrition Advanced Diploma and had a great experience. The course was flexible, easy to follow, and full of practical knowledge I can actually use day-to-day. I... See more
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Review summary
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I took the Teaching Assistant Level 3 course with Alpha Academy. The course was very reasonably priced. Content was thorough and easy to navigate and I'm pleased to say that I passed the formal exam... See more
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Did my TA level 2 and 3 courses from here, course material was easy to understand, self paced approach made it much more achievable for a busy person. A great experince overall ❤️
Company replied
Toby Miller opened the chat within seconds and resolved my query within minutes. Very helpful and informative. I was getting frustrated and about to give up on Alpha Academy but Toby sent links and ti... See more
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Company details
Written by the company
Alpha Academy is a leading online course and training provider that provides you with a complete learning experience in virtue of internationally accredited certificate courses and training.
Contact info
11 Floor, 15 St Botolph Street, London EC3A 7BB, EC3A 7BB, London, United Kingdom
- 020 3965 2556
- info@alphaacademy.org
- www.alphaacademy.org
4.6
Excellent
466 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Misleading
Misleading. Finish course only to be told further £60 for certificate.
31 January 2025
Unprompted review
Reply from Alpha Academy
We're so sorry to hear about your experience and that you feel our course information was misleading. We understand your frustration about the £60 fee for the certificate after completing the course. This is certainly not the impression we want to give our students.
Could you please contact us directly at info@alphaacademy.org with more details about your specific course and enrolment? We'd like to understand what happened and clarify any confusion regarding the certification process and associated fees.
We want to ensure our course information is as clear as possible and that all our students have a positive learning experience. We'll do our best to resolve this for you.
I had a problem with my student card
I had a problem with my student card, I had live chat with Ben, who helped me with my issue.
Efficient service, Ben was very friendly and very helpful.
Thank you so much Ben and team.
28 January 2025
Unprompted review
Reply from Alpha Academy
Thank you for sharing your experience! We’re so glad to hear that Ben was able to assist you efficiently with your student card issue. Your kind words are greatly appreciated—Ben and the team are always here to help!
Good training provider…
I always find them to be very helpful and professional with any course enquiries.
27 January 2025
Unprompted review
Reply from Alpha Academy
Thank you for your wonderful feedback! It’s great to know you find our team helpful and professional. We are always here to assist with your course inquiries.
This company are amazing
This company are amazing. Helpful in every aspect of the course, any queries are dealt with promptly and extremely professionally. Excellent, recommend them highly.
20 January 2025
Unprompted review
Reply from Alpha Academy
Thank you for your amazing review! We’re delighted to hear you found our team helpful and professional throughout your course. Your recommendation means a lot to us, and we’re grateful for your support!
Fast response time.
Quick and accurate assessment of the problem and how to fix it.
7 January 2025
Unprompted review
Reply from Alpha Academy
Thank you for your feedback! We're glad to hear our team provided a quick and accurate assessment of the problem and its solution. Your satisfaction is our priority, and we’re always here to help!
Excellent customer service and support
Excellent customer service and support
4 December 2024
Unprompted review
Reply from Alpha Academy
Thank you for your kind words! We’re thrilled you’re happy with our customer service and support.
Your feedback inspires us to continue delivering the best experience. We truly appreciate it!
Great coach
The quality of the training was great, and help me understand the fundamental of the Wi-Fi (thats the first course that i finish).
12 March 2024
Unprompted review
Reply from Alpha Academy
Thank you for your feedback! We're so glad to hear that you found the training valuable and that it helped you grasp the fundamentals of Wi-Fi.
Completing your first course is a fantastic achievement—congratulations! We hope it’s just the beginning of your learning journey with us. Keep up the great work!
They were extremely understanding and…
They were extremely understanding and helpful! brilliant service
13 November 2024
Unprompted review
Reply from Alpha Academy
Thank you for your kind words! We're delighted to hear that you found our service understanding and helpful.
Providing brilliant service is our goal, and your feedback motivates us to continue delivering the best experience possible. We look forward to serving you again in the future!
Wonderful attendant!
The attendant was really helpful and tried the best to offer me a plan considering my needs.
7 November 2024
Unprompted review
Reply from Alpha Academy
We're delighted to know that our attendant was able to assist you and find a plan that suited your needs.
Our team is committed to providing excellent customer service. Thank you for choosing Alpha Academy.
Alpha Academy
Great organisation, quick response, friendly staff, good value for the money.
5 November 2024
Unprompted review
Reply from Alpha Academy
Thank you for your kind words! We're glad to hear you had a positive experience.
I think that Alpha Academy is providing…
I think that Alpha Academy is providing great support and enough exercises to brush up your skills in any field or industry.
15 October 2024
Unprompted review
Reply from Alpha Academy
Dear Mark,
Thank you so much for taking the time to share your experience. We're glad to hear that our trainings have been beneficial for renewing and brushing up your skills.
Hope you'll share your positive experience with your friends and family.
Sincerely,
The Alpha Academy Team
Very informative and useful courses at…
Very informative and useful courses at great prices. CPD Accredited. Found the courses a great addition to my fitness and nutrition journey as a level 2 instructor
16 September 2024
Unprompted review
Reply from Alpha Academy
Hi Yvonne,
Thank you for your wonderful feedback! We're thrilled to hear that you found our courses informative and useful, and that they complemented your fitness and nutrition journey as a Level 2 instructor.
It's great to know that our CPD-accredited courses have been a valuable addition to your professional development. If you ever need further assistance or have any questions, feel free to reach out. We're always here to support you!
Warm regards,
Alpha Academy Team
One happy customer
My wife had issues concerning some fees, but we have seen that it was vat, she has finished her course, the certificates arrived today, and the customer care has helped us a lot, thank you very much
12 September 2024
Unprompted review
Reply from Alpha Academy
Hi Gerald,
Thank you for sharing your feedback. We're sorry to hear about the confusion regarding the course pricing and exam retake fees. This is not the experience we aim to provide, and we sincerely apologize for any inconvenience caused.
Please reach out to our customer support team through our website so we can investigate the issue further and resolve this for you as soon as possible. We are committed to providing transparent and fair service and want to ensure your wife’s learning experience meets your expectations.
Warm regards,
Alpha Academy Team
Spanish for beginners
I have just completed the Spanish for beginners course which I really enjoyed. Onto part 2!
29 August 2024
Unprompted review
Reply from Alpha Academy
Hi Joanne,
Thank you for sharing your experience! We're so glad to hear that you enjoyed the Spanish for Beginners course. Congratulations on completing it, and best of luck with part 2!
If you ever have any questions or need support along the way, feel free to reach out. We're here to help you succeed in your learning journey!
Warm regards,
Alpha Academy Team
Excellent Support and CComprehensive Course Content at Alpha Academy"
My experience with Alpha Academy, from enrollment to course completion, has been exceptionally positive. The entire process was smooth, and the support team was always responsive and helpful, especially when I needed extra time to complete the course. The course content is both informative and comprehensive, offering a wealth of valuable knowledge. I highly recommend Alpha Academy for anyone looking to further their education."
29 August 2024
Unprompted review
Reply from Alpha Academy
Hi Pay Pal,
Thank you for such a glowing review! We're thrilled to hear that your experience from enrollment to course completion was smooth and positive. It’s wonderful to know that our support team was able to assist you and that you found the course content comprehensive and valuable.
Your recommendation means a lot to us, and we look forward to supporting you in your future educational endeavors!
Warm regards,
Alpha Academy Team
happy student
I have just completed my HR and Leadership Management Complete Diploma course i can tell you that the teaching has help me a lot cause am working in the HR department in my company while learning i was applying that know to my day to day work experience.
3 February 2024
Unprompted review
Reply from Alpha Academy
Hi Maroela,
Thank you for your feedback and congratulations on completing your HR and Leadership Management Complete Diploma! We're thrilled to hear that the course not only helped you learn but also allowed you to apply the knowledge directly to your day-to-day work in the HR department.
It's always rewarding to know that our courses have a real-world impact. We wish you continued success in your career!
Warm regards,
Alpha Academy Team
There ratings are great
There ratings are great, so I know that there teaching is excellent. I found exactly what I was looking for to learn. Thank you Allah.
19 July 2024
Unprompted review
Reply from Alpha Academy
Hi Sakinah,
Thank you for your kind words! We're delighted to hear that you found exactly what you were looking for and that you trust our teaching excellence based on our ratings.
Your satisfaction is our top priority, and we're grateful for your support. If you have any questions or need further assistance, please don't hesitate to reach out. We're here to help!
Warm regards,
Alpha Academy Team
Help recieved was amazing when site was…
Help recieved was amazing when site was dodgy and certification was down
15 July 2024
Unprompted review
Reply from Alpha Academy
Hi Ollie,
Thank you for your feedback! We're glad to hear that you received amazing help when you experienced issues with the site and certification.
Our team is dedicated to providing prompt and effective support, and we're pleased to know that we were able to assist you.
If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help!
Warm regards,
Alpha Academy Team
Reply from Alpha Academy
Hi Mudassir,
Thank you for your feedback. We're glad to hear that our course worked well for you.
If you have any questions or need further assistance, please don't hesitate to reach out. We're here to help!
Warm regards,
Alpha Academy Team
DISGUSTED
DISGUSTED! They tell you that you need to manage your subscription renewal yourself and as we all know, a LOT can happen in a year… probably what they’re hoping. LAW states that there should be a 14 day cooling off period even for renewals AND, by law, they need to send a reminder. They do neither. Absolutely disgusted with this service and con.
8 July 2024
Unprompted review
Reply from Alpha Academy
Hello JK-Can,
We’re truly sorry to hear about your experience and the frustration you’ve encountered. Your feedback is very important to us, and we want to address your concerns promptly.
We apologize for any inconvenience caused by our subscription renewal process. We strive to ensure that our policies comply with all relevant laws and regulations, including providing a clear understanding of how subscriptions are managed.
To resolve this matter, we encourage you to contact our customer support team directly through our website. We want to address your specific situation and ensure that we find a satisfactory resolution for you.
Thank you for bringing this to our attention. We appreciate your patience as we work to improve our services and address your concerns.
Warm regards,
Alpha Academy Team
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