The sweater I ordered arrived in about two weeks. I had been getting concerned because I hadn't heard anything after being informed that the order had been processed. When I wrote about it, I received... See more
Company replied
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ordered a sweater on 11th December 2021. now 31st December 2021 ,still no sweater . email from Gabrielle Vargas saying it had been shipped on 15th Dec.but it had not gone anywhere since then.Informe... See more
Company replied
very uneven quality and styling. Some things are wonderful; others are awful. I've gotten some absolutely wonderful scarves and sweaters and some just terrible sweaters. One style was wonderful in one... See more
Company replied
Buyer beware!!! Make sure whatever you order is the right size, color and shape. Unless there is a defect you cannot get a refund and an exchange has proved IMPOSSIBLE! I have returned the item I p... See more
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2.8
Average
357 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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The wool is nice
The wool is nice, however, the poncho is thin compared to ones I've worn before.
29 December 2021
Unprompted review
Reply from AlpacaMall
Dear Costumer,
We want to thank you for your review.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
Alpacamall.com
Quality and Customer Service Team
More than happy
Sent the package to my friend as a gift. Arrived on time and he is more than happy, so I am happy ! Thank you very much !
23 December 2021
Unprompted review
Reply from AlpacaMall
Dear Tuğba Ünver,
We want to thank you for your good review.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
Alpacamall.com
Quality and Customer Service Team
Alpaca Mall - Best not to use if you live outside the US
I bought a Poncho from Alpaca Mall. It arrived quickly delivered by Amazon UK. The product itself was thin and small. I could hardly get my head through the hole. On emailing to return it for a refund I was told that I could not have a refund only an exchange in line with their terms and conditions but not UK law. Eventually I was given a return address in the US, even though it had been sent using Amazon in the UK. The cost to return it made it uneconomical to return. I feel like I have been scammed and would not recommend this company
18 December 2021
Unprompted review
Reply from AlpacaMall
Hello Andrew,
We are very sorry that your experience with our company did not meet your expectations. We are also very grateful that you have taken the time to evaluate us and tell us what is wrong with our products and services.
As we explained in our emails our policies are very clear and they are advertisedin the websoite for everyone to read and be informed about exchanges and returns policies.
Alpacamall.com
Team for quality and customer service
Order: 551267
I ordered 4 items from you on the 24th November (£165.75). I received 1 item locally from Amazon, which was great. Originally when ordering seeing as everything was listed in £ I thought I would of been getting a local delivery but 3 items have been sent from California to the UK where I live. I received an email of the other 3 items stating that they are stuck in Customs and they require £54.27 to release which was never stated to me at any point whilst ordering from their website! I contacted Alpaca Mall on the 6th of December and I have still had NO RESPONSE whatsoever, can’t say much for their customer service that’s for sure!! I wanted to understand if the Customs chargers were correct and not a scam and also why it was never stated to me that these charges would occur! I would NEVER recommend anyone EVER buy from this company!! I’ve paid the customs charges which stated I would receive the items within 2-3 working days and that was 5 working days ago. I honestly don’t even know if I will receive these items and no response from Alpaca Mall, feels like I have been scammed. I bought from this company for natural and ethical clothing and their customer service and principles does not match the work that they are trying to do. ABSOLUTELY TERRIBLE. Could I even get a refund? I’m not sure.
18 December 2021
Unprompted review
Reply from AlpacaMall
Hello Ray,
We are very sorry that your experience with our company did not meet your expectations. We are also very grateful that you have taken the time to evaluate us and tell us what is wrong with our products and services.
Alpacamall doesn't taje responsibility for customs fees since each country has very different regulations and policies regarding this matter. The package hasn't returned to us therefore we cant process a refund since the products are not in our possession.
Alpacamall.com
Team for quality and customer service
Buy sale items, pay full price, lacking customer service
I bought items during a sale and they charged me the regular price. I reached out but they did not respond for a week. When someone finally got back to me items were already shipped. I never got a refund for the difference between the promotion price and what they over charged me (about $30 more). Once items arrived I tried to return the items, but once again no one had answered for a week.
Eventually I got a response. A refund was issued, although attempts at addressing the issue proactively was futile. But I am glad to see Customer Service does exist.
9 December 2021
Unprompted review
Reply from AlpacaMall
Hello German,
We are very sorry that your experience with our company did not meet your expectations. We are also very grateful that you have taken the time to evaluate us and tell us what is wrong with our products and services.
A refund for the cost difference was made last week, as agreed in our emails. Please check your bank account and you will see the cost difference has been returned to your account.
Alpacamall.com
Team for quality and customer service
Terrible customer service.
Terrible customer service.
I've ordered an item over 3 weeks ago.
Cant track shipment. When finally confronted the company about it they said its been delivered which it hasn't been. I've requested where it has been delivered and had no answer. Then been told they'll sort it out withing 48h which hasn't happend either. Been emailing them lots and no response to any of it. Now I just want my money back but I guess I won't get that either. Shocking. I would avoid buying from this place if I was new customer.
9 December 2021
Unprompted review
Reply from AlpacaMall
Hello Tomazs,
We are very sorry that your experience with our company did not meet your expectations. We are also very grateful that you have taken the time to evaluate us and tell us what is wrong with our products and services.
As we mentioned in our emails the tracking information shows the package was delievred correctly a few days after you placed the order. We dont have any returned packages or notices of problems with your delivery therefore it is very hard for us to simply ship a new package. Since this case is being managed through paypal we will await their final desicion since we have provided them all the information available
Alpacamall.com
Team for quality and customer service
I have been very sceptical when I did…
I have been very sceptical when I did not received a confirmation mail of my order and really not much of the answers to my emails either, but three days later I have got a tracking number and two more days later a gorgeous alpaca sweater size 2/S (I am 122lb 5’7”) and poncho looking better then I have expected and not to mention how soft both are. Thank you very much! It is very beautiful!
7 December 2021
Unprompted review
Reply from AlpacaMall
Dear Dita,
We want to thank you for your good review.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
Alpacamall.com
Quality and Customer Service Team
I was amazed at how quickly I received…
I was amazed at how quickly I received my item. The quality is beautiful and my son loves it!
6 December 2021
Unprompted review
Reply from AlpacaMall
Dear Beth,
We want to thank you for your good review.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
Alpacamall.com
Quality and Customer Service Team
My orders address got confused and I…
My orders address got confused and I did not receive my merchandise. I called and they fixed it and my order is being reshipped. They responded quickly and I am expecting my order by the end of this week or the beginning of next.
6 December 2021
Unprompted review
Reply from AlpacaMall
Dear RaLynda,
We want to thank you for your good review.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
Alpacamall.com
Quality and Customer Service Team
Reply from AlpacaMall
Dear Ellen,
We want to thank you for your good review.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
Alpacamall.com
Quality and Customer Service Team
Had a good experience with the product…
Had a good experience with the product but very frustrating experience with the phone number listed for customer service. Appears that they only have email support.
2 December 2021
Unprompted review
Reply from AlpacaMall
Dear Scott,
We want to thank you for your review.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
Alpacamall.com
Quality and Customer Service Team
Love this website to buy all things…
Love this website to buy all things Alpaca! I love love love the 💯 alpaca ponchos ❣️ Soft warm and cozy!
1 December 2021
Unprompted review
Reply from AlpacaMall
Dear Kathy,
We want to thank you for your good review.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
Alpacamall.com
Quality and Customer Service Team
Timely
When I ordered this item, which is a gift, I was concerned that it would not arrive in time especially with all of the delays happening. I’d had a delay last year on something I had ordered I’m pleased to say it arrived in good shape and on time.
I think it’s attractive and well made so I am happy with the quality.
Having some sort of reliable sizing chart when ordering would help, it’s much smaller than I expected.
1 December 2021
Unprompted review
Reply from AlpacaMall
Dear Mick,
We want to thank you for your good review.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
Alpacamall.com
Quality and Customer Service Team
Very satisfied first time consumer…
Delighted with my experience of purchasing alpaca wool jumpers from AlpacaMall. Excellent products that arrived in good time and in mint condition.
30 November 2021
Unprompted review
Reply from AlpacaMall
Dear Leonard,
We want to thank you for your good review.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
Alpacamall.com
Quality and Customer Service Team
DO NOT BUY!!!!
DO NOT BUY!!!!
The only reason I gave 1 star is because I HAD TO. I have emailed twice regarding the sweater I purchased with NO RESPONSE! The sweater arrive in a clear plastic bag, that when I turned it over - SAW A HUGE STAIN ON THE SWEATER THROUGH THE PACKAGING!!!
26 November 2021
Unprompted review
Reply from AlpacaMall
Hello Sherry,
We are really sorry that your experience with our company did not meet your expectations. We are also very grateful for having taken the time to review us and to tell us what you feel is wrong with our products and services.
We just sent an email regarding your order. We will be happy to solve this problem as soon as possible.
Alpacamall.com
Quality and Customer Service Team
Not contacted yet
Hello
You haven't contact me yet.
You said you would in my review.
I sent you an e-mail and haven't received an answer neither.
My order number is 550197.
26 November 2021
Unprompted review
Reply from AlpacaMall
Hello Claudia,
We are really sorry that your experience with our company did not meet your expectations. We are also very grateful for having taken the time to review us and to tell us what you feel is wrong with our products and services.
We have confirmation this package was delivered earlier today, we hope you enjoy our products.
Alpacamall.com
Quality and Customer Service Team
Very satisfying experience...
I will be doing business with this company again. Their products are well made and original. When connecting with customer service via email, they are quick to reply. Thank you Alpaca Mall.
25 November 2021
Unprompted review
Reply from AlpacaMall
Dear ANITA,
We want to thank you for your good review.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
Alpacamall.com
Quality and Customer Service Team
Problem corrected, nice sweaters.
I give AlpacaMall a four star rating only after they investigated the reason for my order being delayed for a month. This took several emails on my part. The quality and fit of the sweaters are good. I would however suggest that they improve their communication to customers.
24 November 2021
Unprompted review
Reply from AlpacaMall
Dear GAIL,
We want to thank you for your good review.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
Alpacamall.com
Quality and Customer Service Team
I ordered a sweater and paid extra for…
I ordered a sweater and paid extra for 2 day delivery. On Monday I received an email stating the sweater was shipped. It is now Saturday, 5 days after being shipped and the sweater has not yet arrived. The email provided no tracking information. I looked on their site where it gave average delivery time for Fed Ex, but received no information stating my sweater was shipped by Fed Ex. I tried to call the vendor several times but only received a recorded message saying something like that person is not available at this time. It sounded like I reached a private home, not a business. I tried to use the package tracking on their website but it only referred me back to the address for their tracking information, a closed loop, around and around. Before this I have not encountered a vendor that does not state how the package is being shipped or provide tracking information in the email. If it doesn't arrive by the end of day I will look into contesting the charge if it is not too late to cancel.
20 November 2021
Unprompted review
Reply from AlpacaMall
Hello GARY,
We are really sorry that your experience with our company did not meet your expectations. We are also very grateful for having taken the time to review us and to tell us what you feel is wrong with our products and services.
As we explained through the phone a few minutes ago we had some issues with the 2 days shipping service this last week. The package is on its way to you and we will be processing a full refund for the shipping cost since the shipment is delayed.
Alpacamall.com
Quality and Customer Service Team
Very dissatisfied and disappointed in…
Very dissatisfied and disappointed in the return policy. I never got any help with the issues I had. I won't be shopping on your site again.
20 November 2021
Unprompted review
Reply from AlpacaMall
Hello Patricia,
We are really sorry that your experience with our company did not meet your expectations. We are also very grateful for having taken the time to review us and to tell us what you feel is wrong with our products and services.
We have just sent you an email regarding your order.
Alpacamall.com
Quality and Customer Service Team
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