Alo Yoga Reviews 

I ordered from ALO many times, but unfortunately the customer service is very disappointing.

Twice I received damaged or wrong items. I emailed them and got no response. I also contacted live chat many times, and every time they said they would find a solution, but nobody followed up.

The damaged clothes are still with me, with no proper compensation and no real support. I spend a lot of money shopping with them, but the service is honestly very bad.

Shocking customer service . No reply ordered 3 weeks ago and no update on order since 3 weeks ago and all it says is label created . So so bad considering price of website !

I want to share my experience with a gift card purchased from Somerset Mall, as it has been extremely frustrating and disappointing.

The gift card I received was never properly activated. Since discovering the issue, I have spent a significant amount of time trying to resolve it, including multiple phone calls and conversations with different representatives. Despite all of this effort, I have not received a clear or effective resolution.

The process has been disorganized and inconsistent, with repeated explanations required and no meaningful progress for long periods of time. Considering the gift card was worth a significant amount of money, this has been especially frustrating and stressful.

While I appreciate that some staff were polite, the overall handling of the situation has not met reasonable expectations for customer service or accountability.

I would strongly encourage others to ensure gift cards are fully activated and verified at the time of purchase, as resolving issues afterward may not be straightforward.

I’m really disappointed with ALO. I was excited to place my first order during the 30% off sale and initially received an email apologizing for a shipping delay and saying my order would be shipped soon. However, my order was later cancelled without any notification. I’ve been trying to reach customer service for two days now, including waiting on hold for over two hours, but haven’t been able to get through. I waited on the online chat for 1 hour with no one responding.

Absolutely terrible company who send rubbish from the bin through the post and allows its staff to harass and send antisemitic threatening mail and messages supporting terrorists to customers. I will never buy from this company. I am disgusted with them and you should be too. BOYCOTT

If I can I will give 0 stars I called them for hours nobody answered nobody responded my email and I don’t have my package which one was so expensive
Just terrible

Horrible site with evil people

Would give 0 if I could. Sunrise dress came damaged and filthy !!! Try to get through to customer service on social media live chat and email multiple times and cannot get through to anyone waited three hours on live chat and then got disconnected !!!!! Absolutely fuming. For a Luxury brand which gets hyped so much by celebrities etc shocking. Trying to claim back through my credit card provider now.

Didn’t even want to give them 1 star. Absolute WORST customer service. Walmart knows how to treat their customers better!

Ordered $3500 worth of items. 10 days later received an email items are delayed. Attempted to get a hold of someone that took forever. Finally do and they repeat to me what I can see on my online page. Leader says she’ll monitor and email. Never get a follow up or response. Call back again. Took forever. Another supervisor comes on and is robotic that order was canceled because all my items were out of stock. All 42 items!! But they’re available now to repurchase. WORST. HORRIBLE. UNPROFESSIONAL. OVERPRICED

I ordered almost three weeks ago. No shipment, no response to mails. Alo just steals the money. Worst experience I ever had.

They're customer service is horrendous. The way they treat their customers is absolutely disgusting.

Wouldn't rate it. Avoid at all costs. Cheap products. Delivery late. Disgusting customer service. You have been warned.

I’ll give Alo’s customer service a zero if I could! Ordered two items March 2026 and until now I still haven’t received one of the items! Online chat and emailing them are useless!!! No response when you send them an email! During the online chat they said they were gonna send a replacement as my item has been ‘lost’ during shipment but I also did not get the replacement item! Too expensive yet so frustrating to deal with!!! Never again!!!

They cancelled my order. Sent 2 products out of like 10 and then they said it will be 2 days then any minute it’s in a queue for delivery and few hours later they cancelled it! How is this even legal

Very bad quality and bad customer support

Amazing service. Ignore the negative comments

Very anti racist company
They can't even sent products that people pay for to them as well they and sent anti jews slurs to people
Never buy from them

Never buying from this scummy company again. They are quick to charge your card, then hold your order hostage as if they were custom making each piece in China. They blatantly LIE in the chat feature and say they’ll refund you and never does it happen. The extortionate prices they charge for the subpar quality of their products, add on their sh1tty customer service, I am officially done shopping this brand. If you guys can’t properly hold a 30% sale because you clearly don’t have enough employees to solve the 100’s of issues I’m sure everyone else is having, then don’t have one.

If I could give zero stars I would. I placed an order during the anniversary sale on May 2nd, my husband also placed an order the same day. My neighbour also placed an order, she received hers, my husbands arrived a week ago, mine hasn’t been shipped yet!. I’ve tried calling, emailing, messaging the chat but the wait times are outrageous. I called the shipping company and they said that Alo hasn’t called for pick up yet. It’s unacceptable!

This company is trash . I ordered my daughter a Mother’s Day gift on May 5 to pick up in store it is now the 12th and order still says in process. I called customer service and they told me to call the store directly. I ordered another item the same day to be shipped and received it in 2 days . The sales associate told me to call back customer service and cancel order and reorder due to the high volume of orders . So out of every order it was mine that couldnt get processed . This store in Short hills is trash. Will never order from this company again .