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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent locations, often highlighting beautiful views and proximity to beaches and local amenities. Many people commend the staff for their warm, welcoming, and helpful demeanor, noting their valuable tips and attentive service. The facilities are frequently described as clean, well-equipped, and comfortable, contributing to a pleasant stay for most guests. However, some customers also noted minor maintenance issues, such as unstable chairs, broken door handles, or towel hangers needing repair. A few other people also felt that some sun loungers had broken slats, and occasionally, there was an odor from the bathrooms, possibly due to a siphon system issue.

What people talk about most

Location

Users describe positive interactions with location, highlighting its convenience and beauty. Many reviewers... See more

Staff

Clients share positive opinions on staff, consistently praising their professionalism, attentiveness, and... See more

Facilities

People report positive experiences with facilities, often describing them as well-equipped, clean, and... See more

Quality

Reviewers mention positive feedback about quality. Customers consistently praise the apartments as clean,... See more

Service

Customers consistently note positive experiences with service. Reviewers highlight excellent communication,... See more

Based on these reviews

Rated 5 out of 5 stars

We spent a few days in Lisbon before our cruise, and this place was absolutely lovely. Theresa greeted us when we arrived—warm, welcoming, and incredibly helpful. She went over everything we needed... See more

Rated 5 out of 5 stars

The accommodation was very nice. We had a sea view and were only 3 minutes from the beautiful beach. The apartment was very well equipped, bright, and clean. A special highlight for us was the waterbe... See more

Rated 5 out of 5 stars

We absolutely enjoyed our stay at the Sunset shores apartment in Santa Cruz. The apartment is very well located close to the beach and very convenient to local restaurants, cafes and the daily market... See more

Rated 5 out of 5 stars

They managed our AL in Santa Cruz, and we couldn't recommend them more. From our first point of contact with them, they were very clear and quick to respond. They answered all of our questions and gav... See more


Company details

  1. Short Term Apartment Rental Agency
  2. Property Management Company
  3. Vacation Home Rental Agency

Written by the company

Alojoeste Gestão de Alojamento Local Lda is a property management and short term rental management company, located in the west region of Portugal (Costa de Prata). Our main goal is to provide great hospitality for those who visit us and our regian, and to increase the revenue of hosts/owners. We want to provide the best possible experience for guests, but also to help hosts to increase number of bookings, quality and higher hospitality.


Contact info

4.8

Excellent

TrustScore 5 out of 5

416 reviews

5-star
4-star
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2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Nice, pleasant and clean

Very pleasant and complete apartment with everything you might need to enjoy your stay. Queit place near city center and beach

3 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service

Amazing customer service from Alojoeste! They were prompt in their communications, spoke excellent English and provided personal service to match our unique needs. We will be using them for future visits to Portugal- highly recommended!

2 February 2026
Unprompted review
Rated 5 out of 5 stars

The host’s service was excellent

The host’s service was excellent. They were very attentive and thoughtful, and the welcome treats were a great touch. All the necessary information was provided clearly in advance, and communication was always easy and efficient. The check-in process was polite, quick, and completely smooth, with clear and well-explained instructions. Overall, a very professional and pleasant hosting experience.

19 January 2026
Unprompted review
Rated 5 out of 5 stars

We loved the location

We loved the location! Right across from the community center, giving us a real sense of connection to the local people. It was also great to have fresh fruits and vegetables and fresh baked goods right on our street. The owner and other staff were also very attentive to any minor issues that arose. Thank you for a great stay!

24 November 2025
Unprompted review
Rated 5 out of 5 stars

We absolutely enjoyed our stay at the…

We absolutely enjoyed our stay at the Sunset shores apartment in Santa Cruz. The apartment is very well located close to the beach and very convenient to local restaurants, cafes and the daily market. In addition, the Alojoeste team provided exceptional support during our stay. We recommend it, this is our second stay and will be returning in near future.

13 October 2025
Unprompted review
Rated 5 out of 5 stars

Pre cruise fun

We spent a few days in Lisbon before our cruise, and this place was absolutely lovely. Theresa greeted us when we arrived—warm, welcoming, and incredibly helpful. She went over everything we needed to know for our stay and shared great suggestions for things to do in the area.

The place itself is super cute, very clean, and in a fantastic location. We especially loved the view from our apartment. We will definitely be returning!

10 November 2025
Unprompted review
Rated 5 out of 5 stars

They managed our AL in Santa Cruz

They managed our AL in Santa Cruz, and we couldn't recommend them more. From our first point of contact with them, they were very clear and quick to respond. They answered all of our questions and gave us an estimate for earnings, which ended up being totally accurate. When we decided to move forward, they simplified the entire process. While it was running, they did an excellent job — they included us in messaging to guests, so we saw firsthand how thorough and responsive they were. We received nothing but positive feedback about their services from our guests. If you need someone to manage your AL in this area, they are an absolute no-brainer. Thank you Ricardo, Mariana and team!

10 November 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Alojoeste provided a great service for renting an apartment in Santa Cruz, Portugal. The apartment was as described, clean, and had all the modern amenities.

The staff was helpful and proactive at suggesting local recommendations, very easy check-in and check-out.

1 November 2025
Unprompted review
Rated 5 out of 5 stars

I had a wonderful stay

I had a wonderful stay — the apartment was clean, bright, and had everything I needed. The location is peaceful, close to the ocean and local shops. Communication was smooth and friendly, and check-in went perfectly. I truly enjoyed my time here and would love to come back. Highly recommend!

11 October 2025
Unprompted review
Rated 4 out of 5 stars

Well equiped apartment

Well equiped apartment, nice big windows, all you need for a comfortable stay. Friendly check-in, if you have problems they (Mariana in our case) will help you immediately. She sent us recommendations about the area. Thank you!

29 September 2025
Unprompted review
Rated 5 out of 5 stars

Alojoeste review

I've been using Alojoeste since late 2023, and I'm extremely pleased with the service provided by their team taking care of my 2 rentals in Santa Cruz, Portugal. They are incredibly professional, trustworthy, and attentive to both my property and my guests. On all topics, everything runs smoothly, which is critical for me since I live abroad. Their attention to detail and commitment to keeping my rentals in top condition give me peace of mind knowing they are in good hands. Their market knowledge consistently leads to high occupancy rates, optimized pricing, and great guest reviews. I highly recommend them to any owner looking for outstanding and reliable management of their properties.

30 September 2025
Unprompted review

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