Very easy to book, easy & clear instructions, nurse was lovely & receptionist, I was in & out in minutes & nurse helped with suggesting priority post box as I wasn’t sure where there was one in that a... See more
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See what reviewers are saying
Dr Victoria was very caring and the blood test did not hurt at all, I also got the results very quickly. I would definitely recommend All Health Matters 😊
A fantastically welcoming team, I was made to feel very much at ease. Dr Amelia Alifrangis was friendly and professional throughout. At no time did I feel hurried, and was given plenty of opportun... See more
Company replied
Poor service. I booked an ear micro-suction but when I arrived they said they had no record of my appointment. I pointed out that I had an email from them confirming my booking, and showed them the... See more
Company replied
Company details
Written by the company
Occupational health and private medical services in Kent, London, and the southeast. We carry out employee medicals, health surveillance, and specialist consultations for management referrals to occupational health. Our wellness services also help private individuals access blood tests, vaccines, and earwax removal in Canterbury. We believe that healthy business needs healthy people, so we also provide pro-active employee wellbeing and health promotion campaigns to empower your employees to look after their health. We carry out our work at your site, in our mobile clinic, at our clinics in Canterbury, East London, and West London, and remotely by telephone and video. Working closely with Health & Safety and HR Managers, we can help you fulfil your statutory health surveillance obligations, and provide support for sickness absence, ill health retirement, and other issues related to health and work. Our specialist occupational health doctors and nurses are qualified and experienced, and our support team is always on hand with a human at the end of the phone. If you need support managing employee health at work, contact All Health Matters for a no-obligation chat about your needs.
Contact info
Castle House, Orchard Close Mews, Orchard Street, CT2 8AP, Canterbury, United Kingdom
- 01227 451233
- admin@allhealthmatters.co.uk
- www.allhealthmatters.co.uk
4.5
Excellent
25 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Very obliging the day before Christmas…
Very obliging the day before Christmas Eve. A last minute appointment for ear problem. Very courteous even though I arrived late due to heavy traffic. I am sure all staff wanted to get home. I am grateful they waited for me with a smile.
23 December 2024
Unprompted review
Reply from All Health Matters
Dear Lynda, thank you so much for your kind review. I'm so pleased we were able to help you with your ear problem and hope you had a lovely Christmas. I will pass your comments on to the team to give them a big smile!
Warm wishes,
Alice
A fantastically welcoming team
A fantastically welcoming team, I was made to feel very much at ease.
Dr Amelia Alifrangis was friendly and professional throughout. At no time did I feel hurried, and was given plenty of opportunity to talk and explain my symptoms.
Although further treatment was advised, I was put under no pressure to continue to use All Health Matters if I didn’t want to. A letter was written for me to forward to my NHS GP within an hour.
Brilliant service and well worth the cost, I thoroughly recommend.
10 December 2024
Unprompted review
Reply from All Health Matters
Dear Andy,
Thank you for such a generous and glowing review. I'm delighted to hear you felt at ease and were given plenty of time to talk with the doctor.
I have passed your comments onto the team who are equally delighted!
We hope to see you again in future should you need us.
Warm regards,
Alice
Poor service
Poor service. I booked an ear micro-suction but when I arrived they said they had no record of my appointment. I pointed out that I had an email from them confirming my booking, and showed them the email on my phone as proof. But someone else had been booked into my appointment slot for a medical. They said they didn’t know how it happened. I was pretty annoyed because I wasted my morning travelling to and from a non-existent appointment.
However since then I’ve received an apology and an offer of a 10% discount on my next visit.
16 November 2024
Unprompted review
Reply from All Health Matters
Dear Ann,
Thank you for your feedback, and I’m truly sorry for the experience you had. We completely understand how frustrating it must have been to arrive for your appointment only to find it wasn’t recorded. This is not the level of service we strive to provide, and I apologise sincerely for the inconvenience and frustration this caused you.
I can see that you kindly reached out to us directly at the time, and we responded shortly after to apologise and explain what had happened. It seems, however, that our reply came after you had already posted your review here. I apologise if our response didn’t reach you in time to make a difference.
If you haven’t already rescheduled, we’d love the opportunity to welcome you back at a time that suits you. Please contact us directly at wellness@allhealthmatters.co.uk, and we’ll be happy to assist you and honour the goodwill gesture we offered in our reply.
Your experience has highlighted an area for improvement, and I want to assure you that we are working hard to ensure this doesn’t happen again. Thank you for bringing this to our attention and for giving us the chance to learn and improve.
A heartfelt sorry again.
Kind regards,
Alice Monk
Communications Director
All Health Matters
Ear Irrigation
Was booked in for ear irrigation, from start to finish everything ran smoothly, cannot thank Sarah enough. Would highly recommend this company.
24 September 2024
Unprompted review
Reply from All Health Matters
Hi Sue, thank you so much for your very kind review. I'll pass it on to Sarah and the team right away and I know she'll be thrilled to hear you had a good experience (as are we all!)
Kind regards,
Alice
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