Allegiant Reviews 

Six hour delay.. Pretty much no updates.. just wait. Finally sending another plane. 8PM flight will be leaving at 2 Am. They offered us $50. Insulting. It’s like they want you to hate them and go to the competition

Good afternoon

Jade was at the airport 2 hours before flight

The front desk gave her a hard time about luggage’s when they were paid for. She had lost her Identification the day before flight. I completely understand about checking in one luggage because of ID but why giving her a hard time about carry on that has nothing to do with ID . front check in automatically said no to both she lost alot of time there then TSA did a pre screening it only took a few minutes. then gate changed at the last minutes. now is running to the new gate to make it on time but when jade got there gate was just closing and person was laughing while closing gate I call that un professional . The whole thing was the worst experience it should be more professional . and now I lost $202 that the airline would not refund me. this is the most ridiculous thing I ever heard.
Sent from my iPhone

My wife and I went on a 4day Vegas trip. Using Allegiant. From Lexington flight to Vegas was booked. But the return trip the seats I paid for in in row 1for leg room. Had been given to someone else. My wife and I were put in row 5. We both had severe leg cramps at the end of our flight. And the generosity of Allegiant to refund less than half of my upgrade for the seats. This is what to expect with not even an we're sorry. Our Vegas trip uas to be a special event

So when I arrived at the airport when I went to check in I was told my ticket was duplicated and I would not be able to board the plane. I was also told to expect a refund in 7-10 business days this is going on 2 months later and I’ve seen no type of refund I keep calling and keep getting told 7-10 more business days everytime. Till this day I’ve seen no refund and seems like a waste of time to keep calling

Our flight was cancelled by Allegiant on 3/14/24 due to weather. I received an email and in that email it said "If you take no action, Allegiant will automatically issue a FULL refund within 72 hours and email you a confirmation".
We didn't receive a full refund and we didn't get an email re the refund. Only the outgoing flight that was cancelled was reimbursed. If we can't leave, there is no way we are going to make the return flight and a full refund is a full refund. No email was sent regarding the refund and 72 hours has passed. My husband contacted customer service and they said they would refund the rest in 7-10 business days. Not sure why we didn't get the "full" refund within 72 hours like their email indicated.

I've been on a total of four Allegiant flights, all from BLV to PIE back and forth. Three of the four were delayed by 2 hours.

Good communication of the delays. Good customer service by calling their phone #.

Pleasant crew doing their best, overworked it appeared to me. One poor gal at PIE was working the counter very hard - like a one armed paper hanger. She needed help for sure.

Seats are like metal on metal, no cushion. Let them assign your seats and save over $150. Yes, you get what you pay for... but I'll keep flying them.

Nickled and dime to death.

And Allegiant won't give me easy access to my boarding pass on my phone without downloading an app. They may be a cheap airlines, but they aren't worth the cost.

When I got to the airport there was no one at the luggage counter to grab my checked bags that I paid for. So I had to bring them all through security. By the time I got to the terminal two teenage girls wouldn’t let me on the flight claiming I was late when it was still grounded. They would not refund my $266. The manager was super rude & unprofessional. I went back to the bag counter & this blonde just treated me like a loiterer when I was trying to get my refund & told me to leave the counter. Not only did these generic Charlie’s night banshees ruin my vacation & my business trip, I was inconvenienced my 10 year vacation that took weeks to plan along with hundreds of dollars for hotels with no resolution other than ”Your money is forfeited” from their customer service rep. Who clearly had no idea what she was doing after an excruciating painful wait time on hold. I had to wait hours for a cab because it was after a Packer game & they were the only cab in town. I emailed their customer service and got the same canned response. I asked repeatedly for a legal representation which they constantly dodged. Worst experience ever. I do not plan on, or recommend flying with this company ever. Spend the extra money & use a reputable airline that will actually let you on the flight you paid for instead of an off brand that profits & takes advantage of the average man. Stain shame & dishonor amongst these thieves.

First Overall, we flew from Indianapolis to Los Angeles. The woman named Alexis What is the working at the front counter? She was incredible. Not only did she check us in but she helped us with our baggage. We had a carry-on that had to be put under the plane. She didn’t charge us saved us $75.

Allegiant canceled my return flight home, they blamed it on bad weather 🤔 even though there were no reports of bad weather in the region I was traveling. Therefore they said I wasn’t entitled to any refund/credit. Even though a link, that was provided in the text informing me that flight was cancelled, said I would receive a refund. So think twice about choosing this airline!

Purchased ticket online, set up wheel chair and ADA assistance for our disabled son. Then 24 hours before flight, called Allegiant again to confirm ADA assistance on plane and wheel chair assistance getting to the gate. When we got to the ticketing counter, the woman was so rude. I asked her to read the notes provided by the telephone agent that we spoke to, and her 1st response was that she wasn't in the reservation yet. Then a minute later she started in on us not having boarding passes printed. I then assertively asked her to again read the notes, which must have set her off, because she basically scolded me in front of these other people waiting in line, then refused to even look or speak to me further. Once my wife asked the same question, about the notes, the lady at least spoke to her and said there were no notes in the system. How in the hell can you set up assistance online, and again over the phone, and Allegiant still couldn't get the info straight. The ticket lady, or woman, because she certainly didn't act like a lady, even tried to charge us the $5 per gate pass, even though the companies policy is to waive that fee for handicapped individuals. Just a complete mess, a rude employee, and failed assistance for our disabled child. I know I know, cheap airline, expect this type of service. WRONG!! Whether you charge $100 per flight or $1000 per flight, customer service should not be price driven. Treat everyone equally, and the disabled better. F U Allegiant!

First of all, on hold for more than 2 hours in 2 days trying to get in touch with a human. and then never have I ever dealt with customer service reps who are so rude. Not ever in my life. and their policy of not price changing is ridiculous. I booked a flight for 180 which is now 110 & they will do nothing about it. Last flight for me on this airline coming up. I'd rather pay more to be treated as a person. Looks like more than 75% are negative reviews. They should be out of business by next year

Allegiant will not refund any portion of either the flight or hotel bookings if cancellations are not due to a verifiable illness or other major reason. I now have a voucher for over $700 and no refund to my CC.
I will not book hotel reservations with Allegiant in the future.
Our room reservation was for more than 30 days out, so this was not a last minute cancellation.

Paid for our family tickets for our trip. Never received notice they cancelled our flight. I am trying to get our money refunded. Bought in April… still no refund. Talking with their so called “customer service “ is like banging your head on a wall.

Your customer service is awful. I am usually an adament supporter of Allegiant and tell everyone to use you but I just spent 3 days trying to book a BOGO airfare. Endless hours on hold and your call back service never called me back. It COST ME HUNDREDS in additional airfare and car rental cost as the prices increased significantly from when I started to actually booking. You should be crediting that difference when it is due to your understaffed call center and faulty call back service.
At the end of the day my trip cost the same as if I didn't use BOGO a few days earlier with way less frustration.
Update. They couldnt make the credit card(their card) work and blamed it on bank of america. After calling the bank it was on allegiants end so back to calling in AGAIN🤬

We had a flight that was delayed three times and then Canceled .Algiant gave us a full refund for both tickets and I had two checks in hand within less than two weeks.
We rescheduled another flight, and it was a 2.5 hour flight.Everyone was extremely nice and professional , I felt valued as a Customer and would definitely fly with them again and recommend Allegiant.
Happy customer,John and Linda Dinielli Sunrise,FL

Where the minus 100 star option?
So yesterday I was dropped off to Plattsburgh NEW YORK airport from Montreal, CA for a flight booked 2 weeks prior.
When I arrived,other passengers like me were upset and left stranded because the airline decided to move our departure airport to Burlington, VERMONT, located an hour an a half away. Mind you weather was NOT the culprit. It was madness.
So I ended up having to book another flight for this morning since nothing else was available at the last minute.
I called to airline to see about compensation for hotel or even a meal but they did nothing to help amd show sympathy for this major inconvenience outside of the additional last minute spending in order to male it hone.
I slept on the floor at the airport. Because of Allegiant I'm till alrravelibg and will not reach FL Not until 4 Pm when I was originally scheduled to arrive home at 6 pm yesterday.
Save yourself the trouble. DO NOT USE. They'll not assist nor compensate in any way after creating havoc in your travel plans. That was my first and last attempt at using them. Unbelievably unfair way to treat the people who make this airline possible. No customers no airline but they don't get it.

Looked for a good deal to Vegas, airfare and hotel. Read the fine print. RESORT FEE was charged to me when I checked OUT. The amount was not disclosed at booking, after booking or check in at the partnered hotel. Flamingo. imo it's deceptive a practice.

What an awful experience trying to book on the Allegiant website : every trick in the book to try and upsell- and then at the last minute -suddenly the fare I selected was no longer available and the price 20% higher. What a scam. Awful experience