All About Underlay Reviews 

Good company to deal with.competitive prices and quick delivery.

We were looking to replace our old flooring and our builder recommended that we look at All about underlay. They had exactly what we were after, payment was easy and the delivery was so prompt it even got here before the builders.
Thank you for the most efficient service we have received in a long time, we will definitely use them again, and recommend to friends and family.

The product I ordered was as I expected, and the price wasn't too bad either. Delivery however was a different story. Had a dispatch email saying it was on its way and would be here next day, it didn't arrive. After 3 days of waiting I emailed asking where it was, I got a reply saying the courtier had made a mistake and sent it to the wrong delivery hub it would be with me in 3-4 days. When I said this wasn't good enough as I needed to product now to be able to complete a job I needed to get done by the end of the following 2 days I got an apology. When I asked if they could contact the courier to see if they could make amends for their mistake and get it to me before my job completion deadline I heard nothing from them. Not a satisfactory out come. I realise this may not have been AAU's fault but more could have been done to rectify it.

Service was impressive. Product is good and great price.

Despite what the website states, door to door delivery, the driver refused to honor the undertaking. He even had to be persuaded to leave the heavy delivery on the drive and not the kerb. Issue raised with costumer services three weeks ago and they seem to be making no effort to resolve it. Other companies also provide the option of buying part rolls.

We had problem with noise from the occupant of the flat below our buy-to-let, and lost a good tenant as a result. Your advisor was very friendly and helpful, and the two-layer underlay solution she suggested was certainly not one we would have thought of ourselves. It was an expensive option, but we hope will prove cheaper than losing tentants. The temporary visitor we have there at the moment has commented on her comfort and good sleep since she arrived, so we hope the new tenant arriving soon will have no problems.
The black underlay is extremely heavy, and even though your website stated this, we weren't really prepared for just how heavy. The delivery man was a hero taking it upstairs for us, we certainly could not have managed it ourselves. We laid it ourselves, which was easy enough, but, because of the weight, exhausting.
The downside was the smell. I washed it over after laying it, which may have helped a little. The red tredaire over it improved it a lot, and after about three days with windows open and a fan on low it was not noticeable. I think it would still be there if the flat were locked up for any length of time.

I ordered and paid for next day delivery. i received an apologetic phone call every day for three days until i finally received my order 3 days late. I hope that the problems i encountered were in fact one offs. The staff that phoned me to inform me of the delay were very polite and courteous.

bad experience, but I dont think I would be put off ordering again in the future.

I really can't complain I wanted the 3mm but I end getting the 3.6mm and was cheaper then any place and I'm really happy
Delivery was good came on time
Would recommend anyone

First class quality goods. Would certainly use again.

Good advice, and quick delivery, I had a problem with delivery and they sorted it out straight away.
Very good, would use again.

poor quality underlay - rubber is coming away from foam

first class service with excellent prices will definately use again

All went smoothly from selecting the underlay to its delivery to my home.

I was very impressed with the website, the ordering and the delivery

I ordered some expensive, noise-reducing underlay from here. My order was processed and shipped pretty quick. Unfortunately when the pieces arrived several were adhered together and one was the wrong piece. However, when I rang to sort it out, it was rectified asap, and replacement pieces were sent straight away with no delay or hassle whatsoever. My only real complaint was that the contracted delivery company didn't then take away the faulty pieces, leaving me to take them to the tip. But, overall, my experience was a good one and I would use them again.

Great price, great quality, great service! Product arrived really quickly and even carpet layer commented on the quality and price. Overall, very happy and will definitely be returning to website for future purchases.

Hi,
First to say I had absolutely no problems with the delivery or quality of the underlay I purchased.
However when using the website to place an order, I had repeated problems which almost made me abandon the sale.
My first account became corrupted and would not load my basket. I gave up at work and tried again at home, but had same problem. I created a new acocunt in the same browser, but the new account had the same set up details stored as my previous (entirely different!) account, and was still buggy. A third account set up in a different browser was finally succesfful and allowed me to complete my order.

I have now come to order more underlay, and cannot login to the website, as the service appears to not recognise my email, despite emailing me several times, including to fill out this review. Unless I can resolve these technical issues I will not be able to purchase from allaboutunderlay again, despite the fact I want to!

I appreciate the response to my comment, however my efforts to navigate the new website have met with failure. There are broken scripts on each page, that are preventing me from viewing or updating my address book or ordering products. I think I am going to give up now.

One of the items I ordered was out of stock, however staff were able to advise on a suitable alternative and they even paid the cost difference! Very helpful and I have no hesitation to use them again.

Product good at a competitive price but not delivered as ordered though was quickly rectified, communication was poor.

Very helpful and informative when I phoned with queries prior to placing my order. Once I ordered my transaction was processed quickly and smoothly, with my delivery arriving the next day.