AliExpress Reviews 

Scammers! They make you pay TAX at checkout, but dont provide this information on shipping info (missing VOEC documents) , so you wil end up paying double TAX at Import. Had two shipments this happened to on the same order. But AliExpress "Customer Care" is a joke, really bad service and seems like AI answers that claims you didnt provide sufficient documentations, even though this documents where provided in email . Tried many times, but same respond every time. Do not recommend AliExpress! See almost every feedback here on trustpilot confirms this issue. Stay away, dont buy from these Scammers!
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Update! After I wrote this one star review, AliExpress contacted me and asked me to send documentations again. I did this and sendt them the same documents as I did all the previous times , and this time they gave me positive answer and I tell me that they will refund the TAX I had double paid . I'm happy the case is now solved and glad AliExpress reached out to me after I wrote this one star review. I will change this review from one to three stars, the reason for not full stars experience for me this time , even though case is solved, is because they didnt approve the TAX refund the 7++ times I contacted AliExpress Customer service with proper documentations, and got negative answer all these times and I then had to write a one star review to get the case escalated and solved. Hopefully AliExpress customer services wil learn from this and help other customers the first time customers contacts them from now on. And also hopefully they make sure that AliExpress sellers fill out the VOEC documents properly so these cases don't occur in the future.

After over 2 hours attempting unsuccessfully to do a refund request & contacting the 2 sellers on 3 defective ssd/usb storage items I purchased via AliExpress on June 28/26, I had no other choice but to contact the known to me useless & total incompetent Help agents as I cannot provide any photo/video proof on inferior product quality. The following is the first of the 2 almost consecutive time consuming & totally ridiculous & frustrating chats with AliExpress agents:

Hello, thanks for contacting, this is Osama from Aliexpress Customer Service Team. It's my pleasure to meet you here, I am here to help you.

15:02
Please give me a moment to look at your previous chat history. I will help you solve the problem as soon as possible. Please wait.

I understand that you have submitted a refund request due to a product quality issue. Would you like me to help you check the progress of the process?

i also want full refund on the 2 usb drives on same order with same poor quliaty issues

sure dear customer can you confirm me that have you returned the item back

all 3 items on same order from june 28

all inferior

cannot take phots on poor quality

dear customer let me help you wit that

Thank you soo much for selecting the order for me i really appreciate it, Rest assured i will try to do my best to assist you with your concern

Dear customer as you as selected multiple orders so i have to provide you the resolution for each order separately so please stay connected with me so i can provide you the resolution for all the orders separately

dear customer can you confirm me that do you want to return these items back for full refund?

full refund as they are useless to me

We've successfully raised the return/refund request for you just now and the case has already been escalated to our senior team for a further check. Generally speaking, a response will be given within 2 hours.

can u please make sure that i can print out the free return shipping label next week as i have no printer

can i print this anytime next week?

yes dear customer you have 15 days time to return the item and on the next two item i have raised the request for you :)

u maen this label for 1 itms, NOT all 3?

no dear customer you will get a different one on other items

3 labels?

yes dear customer

do i contact u again for the other 2?

dear customer i have already raised the request for you

so feel at ease

how long?

a response will be given within 2 hours.

Was a pleasure assisting a kindhearted customer like you. .May I know Is there anything else I could help you for today?

i checked, the drop off are all too far away & certainly I do not want to do this 3 times

dear customer please wait for the other two response first

please let me talk to a manager to get these 3 items are returned with 1 shipping label for a full refund

dear customer have you ordered all three item from the same seller?

no, but same order & received all 3 in 1 package

dear customer but as they are from the different seller that is why they all will go to different sellers

if you will return them with a same label you wont get the refund for other 2 items

that is very silly

so wait for the response for remaining 2 items

all labels for free return shipping for full refund?

yes dear customer you will also be guided with that on your dispute page we will keep you updated there

can u give me the total full refund amounts for all 3 items?

dear customer that is not in my hands once you will return the item your refund will be made automatically

full refund the amount on my order 821..?

i have raised the request for this order already

We've successfully raised the return/refund request for you just now and the case has already been escalated to our senior team for a further check. Generally speaking, a response will be given within 2 hours.

why are u repeating yourself, I asked u" full refund the amount on my order 821..?"

have you returned this item?

i do not see any refund amount anywhere that I WILL RECEIVE

dear customer you will get the refund once you will return the item

get me your manager!!

dear customer sorry for that as a customer support agent i dont have the access to transfer your chat to the maneger

that is why ALL OF YOU ARE BEING SO REDICIOUSLY USELESS!!!

& KEEP REPEATING SAME TEMPLETES!!

dear customer i have already guided you that once you will return the item you will get the refund

ONE MORE TIME, HOW MUCH I WILL GET BACK!!!!

dear customer after returning the item full refund is made

U ARE SO HOPELESS & TOTALLY INCOMPETENT & NOT LISTENING!! "

It is the third time that i am writing about the way aliexpress has procedeed about may refund request of the order 3072803824391563. The last time, after requesting a all lot of pictures and measurements the first two times, we have sent a video as requested! No answer was received!! It looks like aliexpress has no interest in solving the problem! And continuous requests have been made, seeming that aliexpress has no interest in solving the problem and just wants to "tire" with unstoppable requests of photos, pictures, measurements, videos... it is unbelievable!

I ORDERD A SOFA AND IT CAME THE SIZE OF A BARBIE COUCH
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Poor returns/refunds process. I purchased a smart watch recently and have only worn it a few times but it has stopped working. I photographed the watch itself with the packaging and also took a video of myself plugging the watch in to the charger and pressing buttons showing that the screen didnt show anything but they refused to accept it back. I now have paid for an item that i cannot use!!

I ordered a riding lawn mower paid for it and when it said the owner's manual in a PDF it was a robot lawn mower. I have not been able to log in track it or cancel my order.

Very difficult two orders where first one went wrong on the delivery with parcel breached in transit and one item missing. Parcel was attempted resealed with sellotape clear tape over the big tear hole where someone opened it. To try to make it look untouched. Trying to fill out the help center details to tell Ali Express was a total nightmare because the help chat didn't work well. Kept cutting out due to being busy with other users it claimed. Then took several times trying to fill in a form on the issue, to get text and proof of problem pictures loaded then that form would not submit. Due to IT issue with their systems not letting the final box on a sent form to me be filled out, which was asking for reason for return. I wasn't doing a return!! Turns out that was a wrong error by the original agent opening wrong process for me their end.
I was actually reporting a breached parcel with missing item, where parcel had been opened somewhere in the transit stages. Trying to send pictures proof via the chat is totally impossible too to do. Was requested to submit there to the chat as individual photos turned into screen shots and they failed to go through too. Both photos and screenshot of photos tried. The help center is clearly not fit for purpose when there is a need to use it in time of experienced difficulty.

Second order arrived next day, different story, as came by a different delivery agent. Goods arrived safe. Parcel still sealed. All contents still in second order parcel.

So the problem started for me with their In Post courier used. Then problem compounded by difficulties with help center accessed via phone app. I just thought at end of it all, right. No more. That's it. I can't be going through this again. I was trying to fix issues for near 2 hours in the end easily.

Customer services are assisting but process was like banging one's head against a wall. Not worth the waste of time it all takes up because one courier wasn't good and not trustworthy with my delivery.

Update. Difficulties extra for me as the first online help chat assistant took me through a wrong process, submitting a return claim that I wasn't actually trying to do. Vastly complicating the situation. Their help systems are dreadful.

I lost nearly an hour and a half extra on chat trying to get anywhere, all making their help process unnecessarily complex and needlessly complicated through IT systems that barely work.

You've got a long way to go at Ali Express to make this chat thing here user friendly. At present your systems appear pretty unserviceable. Absolute tearing one's hair out nightmare.

That link sent to me by email by them takes me nowhere. You follow it and go through the security aspects and it lands you in your Ali Express App on the main front shopping page. That won't open right either.

It wasn't possible to send my proof photos asked for there at all. Not in the help center chat it wouldn't allow, nor in the form given to separately add photos into. You're not listening to me at all.

Photo proof evidence attachments wouldn't go through anywhere tried.
You can see there's a line of clear sellotape type tape resealing the parcel where it was torn open in transit to me. That piece of tape shouldn't be there, the person who illegally accessed my parcel has added that afterwards to try to cover over their criminal act. So of the 2 bags that should have come out to me in that parcel I've just got 1. One is missing.

Compare to my second parcel coming from you via the Evri delivery agent. No such tear repair on parcel, parcel second intact and all goods in the parcel. Three of the same kind of bag. All goods present and correct in second parcel.

I've now been put through four days of what feels like punishment and insult added to injury, trying to tell them what befell my parcel on the way to me. Totally disgusting way to treat a customer. I have no faith remaining or trust left for this company. Its help systems are not fit for purpose. Diabolical.

Sent multiple proof photos and they rejected my proofs despite fact photos showed exactly what had happened. Their claim to offer protection when something untoward happens to one's order is apparently worthless. I ended up minus the value of the one missing item. That vanished, taken out of my parcel in transit to me.

Do not use. Evri decided to leave my parcel on an open doorstep in view of everyone and it was taken.
There were 4 items in the package. Aliexpress refunded two, refused to refund the other two. Not sure how that works.
Ended up appealing, provided proof Evri cocked up. Still refused. Have ended up doing a dispute/chargeback.

*response to reply*
You have already had a screen shot of an email sent from Evri regarding the package being unaccounted for due to unsafe delivery. At the minute I'm being passed around. You're telling me to contact them for proof, they're telling me to contact you for refund as they've already acknowledged their error.
You have already refunded two of the four items lost. Refund the remainder of the package.

Absolutely useless. It's £99, just refund the money so I can repurchase the items and hopefully they can be delivered properly this time.

I ordered an item of 25 euro on the 17th of June 2026 and had to pre-pay custom fees at check-out.
Expected delivery end of June-beginning July.
The package was delivered 30th of June and cleared import customs 25th of June 2026.
The new EU customs fees for items below 150 euro start on the 1st of July 2026.
Therefore, I was expecting the pre-paid custom fees, that I paid when placing the order, to be returned, since the package did not get any customs charged during import clearance.
I contacted customer service and finally, after several rounds and several escalations, got a confirmation that I would get the money back.
Some time went by and I had not received the money yet. So I contacted customer service again, showing the written confirmation with the promise that I would get the money back and asking when this would happen.
Again a lot of back and forth and they kept telling me to apply for a refund at the details page itself, which I did. However, the refund process resulted in a return label being made. I just want the unused pre-paid custom fees back, not return the entire item.

Either nobody understands the English messages that I keep on sending or Aliexpress wants to illegally keep the money as extra profit.

I used to be a loyal customer for years, but if this is the way Aliexpress wants to implement the new EU regulations, I will skip this company from now onwards and recommend everybody to do the same.

(Note: a friend of mine got a package delivered on the 22nd of June and has the same problem, so its not a one time thing. BE WARNED)

Update/ reply 6th of August 2026:
I indeed received a mail from an agent to which i replied. I also received 2 system mails denying me the money refund. So the issue is still not solved

Update/ reply 7th of August 2026:
I finally got the money refunded. Thank you Alixepress customer service in TrustPilot. The quality of the responses and the issues resolution time is much better compared to the normal customer service route in the app/website. So i recommend people to use trustpilot in case you are stuck with the normal customer service

LV130681720FR was supposed to be sent to a relay, not the convenience store hosting the Relais delivery lockers. This must be why they refused delivery. Now AliExpress wants proof of their F up. AliExpress is so worried that they might lose 20€ that they lost their customer instead. Only the Chinese platforms as for screenshots, videos, photos, an certified affidavit form the courts, etc. Others trust their customers. They don't insult them insinuating that they are thieves getting rich 20€ at a time. I will now only use AliExpress if I can't find what I'm looking for elsewhere even if it's more expensive. AliExpress needs therapy for their paranoia.
You have been warned!

UPDATE (13.08.2026):
Still NO refund and NO reply to my email from August 6th! Ticket #2053808238258706 and Order #307340446016616 are completely ignored despite provided official UPS Proof of Delivery to your warehouse in Poing, Germany (signed by WARENANNAHME).

UPDATE (10.08.2026):
Still NO response to my email from August 6th! I have sent all requested evidence: official UPS refusal PDF and official Proof of Delivery confirming receipt at the Poing warehouse in Germany (signed by WARENANNAHME). Ticket #2053808238258706 is still ignored. Issue my MANUAL REFUND for Order #307340446016616

UPDATE (03.08.2026):
AliExpress posted a template response claiming a priority review, but it turned out to be an empty promise. More than 48 hours have passed, and ticket #2053808238258706 is still ignored.
My returned item was delivered to the German warehouse on 24.06.2026 via UPS (1Z670V036896783405). Due to a technical bug in Cainiao tracking, automated refund fails. I demand an IMMEDIATE MANUAL REFUND of 83.73 PLN for order #3073470446016616! Stop hiding behind bot responses!

Unjust withholding of refund for returned order #3073470446016616
I returned the item from order #3073470446016616 back to the German warehouse (Poing) via UPS (Tracking: 1Z670V036896783405). The package was officially delivered on June 24, 2026, signed by "WARENANNAHME".
​However, AliExpress support refuses to process my refund of 83.73 PLN due to a technical bug in the automated Cainiao tracking system (which incorrectly shows "52 days delivering"). Customer support keeps sending automated response templates instead of verifying the official UPS delivery proof. Escalation Ticket #2053808238258706.
​I demand an immediate manual refund of 83.73 PLN for the returned items.

The website really offer great products with lower prices than other Platforms, i love buying stuff from it

My first order, they “delivered” my package and clearly the photo shows that it was left outside my apartment building, no call no doorbell rung, nothing. These scammers wont even resend me what i ordered , i didnt want the refund just want my items. On top of that, they told me to call the logistics company and bring it to their attention.

2 times i did not received the parcel, because their shit courier, just dump my package outside the building, despite all the proof of photos, emails from the courier admitted their mistake, and the package is stolen, this company refused to refund me. i had contacted their representative countless.. everytime they just saying "Don't worry, i will help you processing further with the related team so they can speed up the refund process for you" that is just sweet sound to make you calm and slowly forget, its been 1 month pass. it make me furious! avoid to shop in Aliexpress, TEMU better tbh.

Say you can get a refund, but trying to get a label is extremely difficult. Have tried for 2 hours and haven’t been able to even find my order with an order using my order number and email.

They tried to rip me off. They said it was delivered, but my item, which cost £401, never showed up. I tried to contact them, and they told me to contact the courier, but I didn't even know who they used. PayPal sided with them until I contacted them and said this was fraud and that I had CCTV. Nothing came to my address that day. Plus, where's the signature for an item this expensive? PayPal ended up giving me my money back.

CM2010A 2405 Elderly Electric Scooter Controller 24V 45A Driver Power, order number, Ref. Number: 3075377913375452. BOX signs of being returned. The unit was used with signs of the spade terminals showing score signs. some glue in places over the unit, Lucky I paid by pay pal via American Express credit card. Have put in a return request costing me money, the return postage which is ridiculous. sent plenty of pictures, and if they want my faulty one along with it they can to prove I am not lying, The faulty one is mint and is in far better condition re spade terminal and the mint outside, will take them 2 days to respond. Then I have the opportunity to claw back via American express. WILL NEVER DEAL WITH THIS SITE AGAIN. ARE THEY FOR REAL, We're offering you a one-time opportunity to get a partial refund of an est.
Partial refund of:
￡6.28

WHEN I PAID £62.79, ???? what a site what customer care, unreal.

have decided to claim through Pay Pal as I see many messed about by this site. If that fails then American Express who I used to fund my Pay Pal purchase. Horrendous when one has to go to this extent when sold second hand faulty goods, which should have been NEW.

update Pay Pal refunded me in full, only way to protect yourself from these Chinese sites, they will try to fob you off with stupid refunds like what I was offered, disgusting.

Didn’t recieve it, searched contact with the courier and they lost the package. Aliexpress doesn’t reply and doesn’t read the emails you send. Customer service is sht. They say a higher team will handle it and they don’t answer you nor read your emails and attachments. READ AND LISTEN I ORDERED 2 MONTHS AGO

- UPDATE

Now they replied in the mail and under this review. The mails says AGAIN that I have to contact the courier and if they lose the package I need to contact Aliexpress😭😭 I’M DOING THAT 2 MONTHS NOW, THE PACKAGE IS LOST!

- update 7-8-26.

As you can see in the replies they don’t even read what you typing. I’ve send the evidence 10 times now. Ragebait pro max.

Do not buy anything from them. They are scamming people selling fake products then giving wrong tracking numbers that are getting delivered to the wrong state and not whatever it is isn't the product I paid for. Bought a mini split and had to wait till it was delivered to miami when I live in Arizona and waiting a month to get refund and still haven't. They wont let me leave a review an warn anyone a day the company is still selling fake stuff on there ripping others off as well. Do not buy anything from them