AliExpress Reviews 

Disgusting service,no customer service
AliExpress doesn't comply with distance selling rules
Any blame, excuse, false information, to prevent returns/refunds
Beware if purchasing Europe

I have been messaging ali express for some weeks now regarding to trying to get my £254.19 for a faulty car entertainment system. I did get a refund into their BONUS account basically meaning you can have your money but you have to spend it on more of their garbage!! I was told I could have a refund back I to my bank but again today after them asking for the banking details they are unsurprisingly unable to do it!!!
Lies after lies after lies from this company of scammers!! UK trading standards agency are now involved so I will keep going until I'm reimbursed.
DON'T EVEN BUY FROM THIS COMPANY!!

For 10 years I was a loyal customer and when everything is fine, website is really great, but ONCE after dozens of purchases, I have a problem with SCAMMING store and they do not give a shit about helping me with it.

Beware!!! This company deliberately breaks the EU Consumer Law (Directive 2019/771)!!!! The law states that non-conforming goods require a full refund or replacement. A partial refund does not cover non-functional, damaged items.
However, they keep forcing partial refunds on you with automatic denials of your appeal. This is unlawful.

Scammers, when something goes wrong and you give all the evidence they still say you haven’t proven it. They refuse to give an email address where legal documents can be served.

STAY AWAY

When you want to return something, they claimed free return, they let you wait till they will respond !! Then, send message „ give us more informations“ 😁, what infos should I give more ?! I explained it is not good quality with a sample image.

They claimed a free return 15 days without any justification, but will keep you in a loop of investigations.

I will see what will happen with them and their endless story. and will update you all. Thanks

I have criticized AliExpress several times in the past, especially when something goes wrong and the process becomes a hassle. But I also think it’s important to give positive reviews when an order goes perfectly.

This time, I’m very happy with my experience. For order 3075020648084572, the product was shipped within just a few hours and arrived a little over a week later.

That’s what I call fast service and fast shipping. 👍

Keep up the good work, AliExpress!

Receive broken item. Opened a dispute for a refund and all my proofs even with videos has been dismissed, AI slop support says insufficient evidence.

Also, a close member of my family was scammed (fake tracking) a high sum and support did nothing to refund her of course.
Someone need to investigate Aliexpress cause there is a lot of violation of fundamental rights.
You lost a client. Bye.

I thought (and still do) that i ordered an item. When it arrived it was only part of what i believed i had ordered. I would return it if i could. This is not an option. If it was i could not print a returns slip.

I previously purchased another item from aliexpress and it did not perform as expected. These were both low value purchases. That is not the point though. Will not use ali express again

absolute garbage and fraud platfrom scamming people of their money. Products are horrible to say the least. I mean why do people even buy from these platform, cheap i guess but please stay away from these scammer. You will lose your valuable time and money both.

No real warranty or sensible dispute process. I bought a $40 mouse that worked fine for about a month, then suddenly stopped being detected by my PC even after charging. AliExpress asked for photo evidence, but there is nothing to photograph: the mouse does not appear on the screen at all. If it did appear, it would not be considered faulty. They demand impossible proof and provide no basic warranty you would normally get from other websites.

With regard to the pre-scipted reply for Aliexpress below. You instantly closed the case, of course you are not looking my case. You offered no help at all, I no longer trust you.

On a better note for myself surprisingly the mobule phone amazingly was delivered to correos express on Sunday 9th August 2026 in the evening, four days after Aliexpress stated it had already been delivered. I had to sign for it, si at least I am not 227.50 worse off now. Aliexpress did nothing to help st all, I had to do all the searching and tracking myself. So thank you Aliexpress for absolutely nothing.......

I ordered a mobile phone, local delivery Spain, Correos Express. cost over 227,50 euros It was originally due to be delivered 5th August in the afternoon, it never was delivered. Tracking the only showed in delivery.
august 6th 20.36 tracking changed to delivered, it was not delivered to my address. I immediately contacted Correos Express to open a case for not receiving the order. My security cameras proof no one made any attempt to deliver at the time stated, Also it would require signing for and my t.i.e number to be given. I requested from the seller a copy of the digital signature, delivery address and if any photographic evidence. They have as yet not supplied anything. I also requested details of the phone so i could report it to the police as stolen, still no response. AliExpress have totally dismissed my case and offered no help at all. I am informed though i can denounce the seller who is local so i intend to contact my lawyer and do this. AliExpress asked for more evidence within three days. How can i supply more evidence in the time allowed when as yet Correos, and the seller have not yet responded to me. Today all i could send was the email from Correos confirming they were looking for the lost package. There response was to immediately close the case i intend now to take any legal steps possible against the seller to retrieve either the goods or money paid. I also purchased the goods through PayPal, so i will make a claim with them also I can never consider trusting AliExpress again, and would urge anyone to think carefully before ordering high value items from them. Please do not make the mistake i have in believing you will ever get any help

⭐ 1/5 – Very disappointing return experience

I returned an item unopened and paid €34.60 myself for the return shipping. The package was successfully delivered and I provided Bpost proof showing the tracking and the exact amount paid.

What makes this experience especially frustrating is that several AliExpress customer service representatives explicitly told me that my full return shipping cost would be reimbursed and that there was no maximum limit. I provided all the requested evidence and my case was escalated multiple times.

Despite all of this, my €34.60 return shipping reimbursement was repeatedly refused, with different standard explanations each time. I spent a lot of time contacting customer service and repeatedly providing the same evidence, without a satisfactory resolution.

Very disappointing customer service and a frustrating experience. I will not be purchasing from AliExpress again.

I've been chasing a refund from these people for over a month. They have exhibited the worst customer service I have ever had (I worked in customer service for a multi-national so I know how it works). I followed their steps to return 2 faulty items (at my own cost) and supplied the An Post tracking number. They refused my refund on the basis of insufficient proof! They are a joke their online customer service bot is just window dressing and I want to warn everybody online not to trust these guys.
I spent €99 euros and right now they have the products I ordered and my money.
You make your own minds up if you think this is acceptable behaviour or not.
Update!
They offered me a €4 discount off my next purchase because I was "unsatisfied" What a joke!

I am writing regarding Order 3074523958720995 for a Sensor Light. The product listing explicitly advertised a light WITH A SWITCH, but the item delivered has NO physical switch and NO brightness control whatsoever. Furthermore, despite being sold under a "Free Return" guarantee, myour system incorrectly forces a £2.50 shipping fee every time I attempt a return.

The way your customer service has handled this case is completely unacceptable:

1. You asked for video proof, which I recorded and provided directly to you.

2. You rejected my video multiple times claiming it was "invalid", proving you had already received and viewed it. Yet when I asked what was invalid about it, you refused to explain.

3. You then asked me to upload the video to Google Drive. I refused to waste more time doing so because I had already sent the video directly at least four times and you clearly possessed it.

4. After going back and forth, your team told me to resubmit the return request in the app.

5. I went back to the system, only to find the platform error was NEVER fixed, and it still tried to charge me a £2.50 shipping fee.

6. Now, after forcing me through this exhausting loop, you send an email claiming you have "no authority to refund" and send me the exact same broken link to restart the loop!
What kind of customer service is this? Giving customers a runaround for weeks and then claiming "no authority" while passing them off to a broken link is ridiculous.

I refuse to click your link or waste any more time with your automated responses. Escalate this case immediately to a senior supervisor who DOES have the authority to manually process a FULL REFUND WITHOUT RETURN.

I bought a pair of flutes for £9.99. On arrival, one was badly smashed. I requested a refund and received £6.45. No explanation about why I didn’t receive a full refund despite escalating it to a “senior advisor”. I have received the same generic response each time I have asked why this has happened. The AI chat is difficult to navigate with the same questions repeated and asking for information that has already been provided.
Following posting this review, I actually received an explanation and the situation has been resolved.

Mi , girlfriend have a russian name and did not a refund because a clear fraude. i can get a refund in seconds.
ok, we ordered a fride ,small, but ok.
we get very small sfridge , not 36 baks cans but max 8,after much conversation only got the shipping
this are con man

Very poor service, placed an order that was supposed to arrive between 07/08 with a guarantee of a refund of delayed, the order is delayed and the customer service are advising to want until 05/09. I have had similar poor experiences with poor quality products and poor responses when a dispute is raised, stop using them as it’s not worth the hassle

This platform made me sick and caused me postpartum anxiety.
SCAM AND WORST CUSTOMER SERVICE! I ordered an item last July, and it was never delivered. The local courier confirmed via chat that it failed delivery and is stuck at their warehouse. Yet, AliExpress falsely marked it as 'Delivered' and is refusing to process my refund. Their agents are forcing me to do their job by requiring me to get an official stamped letter from the courier company just to get my money back. They protect fraudulent sellers and give zero compensation to scammed buyers. Avoid this app at all costs!"

SCAM AND WORST CUSTOMER SERVICE! I ordered an item last July, and it was never delivered. The local courier confirmed via chat that it failed delivery and is stuck at their warehouse. Yet, AliExpress falsely marked it as 'Delivered' and is refusing to process my refund. Their agents are forcing me to do their job by requiring me to get an official stamped letter from the courier company just to get my money back. They protect fraudulent sellers and give zero compensation to scammed buyers. Avoid this app at all costs. service is a complete joke compared to Temu! I complained to Temu before because they failed to update my tracking for just 4 days, and they immediately gave me a €5 compensation credit as a goodwill gesture.Look at them—it has been weeks of zero tracking updates, my item never arrived, I already gave birth to my child, and my refund is still stuck! They have given me absolutely ZERO solutions and ZERO compensation for all this stress. This is the worst customer service ever.
This is pure garbage customer service! They are making it extremely difficult for me to get MY OWN MONEY back. They are making me wait for absolutely nothing! I just want my refund processed RIGHT NOW, ol I will report this fraudulent transaction to my bank and file a formal consumer complaint. This is ridiculous and completely unacceptable! I already gave birth and my baby is now here in this world, yet the keyboard I ordered way back in July is still missing, and no refund has been made. Their service is extremely slow and useless. They myst Stop giving me generic excuses. Escalate this to a supervisor and process my full refund immediately.

Scammers. This has been happening for so long, they don't let me cancel my order even when it hasn't been shipped out and is still processing. I cant cancel it and they wont cancel it for me. Never buying from here again.