A very good recommendation for the Hiyat 7k vapes. Excellent flavor that lasts until the very very end. Great choice of flavors, all the favorites. Fantastic price and fast shipping, hardly any wai... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The was the second time of ordering from this company and what a super speedy delivery product JNR P4 stellarc It’s fantastic value for money at £19.99 the box was full Happy days I’m impressed... See more
Company replied
Alectrofag was the vape supplier I chose when I decided to give up smoking genuine quality cigars, never smoked cigarettes. I knew nothing about vaping or would it work for me. I read thro... See more
Company replied
As always fantastic service, quality products and the ones I actually ordered! Haven’t used any other company since finding Alectrofag. Keep up the good work. It makes a difference
Company replied
Company details
Written by the company
Alectrofag is an E cig Supplier with an Online Shop selling E Cig Accessories including Starter Kits, Tanks for E Cigs, Ecig Coils and Vaping products including Vape Juice and Liquid.
Contact info
Old Swan 15 St Oswald's Street , L13 5SA , Liverpool, United Kingdom
- +44 151 254 2136
- support@alectrofag.co.uk
- www.alectrofag.co.uk
4.3
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 25% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent Customer Service
I had an issue with a recent order where the Crystal Bars I received were unfortunately faulty. Naturally, I was frustrated at first, but I reached out to Alectrofag and was really impressed with how they handled everything.
Their team responded promptly, took my concerns seriously, and requested images to escalate the issue properly. After reviewing the case, they issued a full refund without any hassle, which I really appreciated. They were understanding and professional throughout the process.
While the faulty items put me off vaping for now, the way Alectrofag dealt with the situation showed genuine care for their customers. It’s rare to see this level of customer service these days, and I wouldn't hesitate to shop with them again in the future based on this experience.
Highly recommend them for their integrity and responsiveness.
4 June 2025
Unprompted review
Reply from Alectrofag
Hi Dave Galindo,
Thank you so much for taking the time to leave such a thoughtful 5-star review.
We're truly sorry again for the inconvenience caused by the faulty items, but we're very glad to hear that our team was able to resolve the issue to your satisfaction. Providing genuine, attentive customer service is something we take great pride in, and your kind words mean a lot to us.
Even though this experience may have put you off vaping for now, we're grateful for your understanding and incredibly appreciative of your trust in how we handled things. You're always welcome back whenever you're ready.
Thanks again for your recommendation — it truly means the world to our team.
Warm regards,
The Alectrofag Team
I’ve been using this company for about…
I’ve been using this company for about 18 months, placing lots of orders for various types of vapes. Always delivered on time with no issues or problems whatsoever. Would definitely recommend
2 June 2025
Unprompted review
Reply from Alectrofag
Hi Annette,
Thank you so much for your 5-star review and for being a loyal customer for the past 18 months!
We're thrilled to hear that your experience with us has been consistently smooth and reliable. Your continued support means a lot, and we truly appreciate your recommendation.
Looking forward to serving you again soon!
Best regards,
The Alectrofag Team
Well I ordered this morning and I’ve…
Well I ordered this morning and I’ve just looked at my emails and it said delivered but no one at my door or it hasn’t been left so no vapes £55 down the drain
29 May 2025
Unprompted review
Reply from Alectrofag
Hi Caitlin Culley,
We're really sorry to hear about the confusion and the frustration this has caused. It sounds like there may have been an error in the delivery confirmation email you received.
Please be assured that your amount is completely secure, and we will make sure that every single penny is accounted for and resolved to your satisfaction. Kindly reach out to our support team at support@alectrofag.co.uk with your order number, and our team will investigate this as a priority.
Thank you for bringing this to our attention — we're here to help and will ensure the issue is sorted promptly.
Kind regards,
Team Alectrofag
Recommend ✅
Ordered Wednesday afternoon , arrived Thursday morning . Less than 24 hours , correct product that I ordered , I ordered a multi buy deal pack - decent price . Would buy again , recommend this company .
21 May 2025
Unprompted review
Reply from Alectrofag
Hi Mj,
Thank you so much for your fantastic review!
We’re thrilled to hear your order arrived so quickly and that you were happy with the product, price, and service. It’s great to know the multi-buy deal worked well for you. We truly appreciate your recommendation and look forward to serving you again soon!
Kind regards,
Team Alectrofag
Next day vapes
The vapes were the cheapest going and were delivered in under 24 hours. Would definitely use Alectrofag again
19 May 2025
Unprompted review
Reply from Alectrofag
Dear Grant,
Thank you so much for your 5-star review!
We're thrilled to hear you found great value and fast delivery with us. We look forward to serving you again soon at Alectrofag!
Best Regards,
Team Alectrofag
Excellent
Excellent!
Arrived really quickly.
Got some great offers on at the moment. Happily buy from them again. Thank you
10 May 2025
Unprompted review
Reply from Alectrofag
Hi Ecurwen,
Thank you so much for the wonderful 5-star review! We're glad to hear your order arrived quickly and that you enjoyed the offers we have available. Your support truly means a lot to us, and we’d be thrilled to have you shop with us again anytime.
Thanks again!
Best regards,
Team Alectrofag
Thank you definitely be ordering again
Thank you definitely be ordering again
8 May 2025
Unprompted review
Reply from Alectrofag
Hi Elle,
Thank you so much for your lovely review!
We're thrilled to hear you've had a great experience with us. We're glad to hear you'll be ordering again—looking forward to serving you next time! 😊
Best Regards,
Team Alectrofag
Great service and delivery is great…
Great service and delivery is great never had any issues
1 May 2025
Unprompted review
Reply from Alectrofag
Hi Paul
Thank you so much for your kind 5-star review!
We’re thrilled to hear you’ve consistently had a great experience with our service and delivery. It’s always our goal to make things smooth and hassle-free for you. We truly appreciate your support!
Best regards,
The Alectrofag Team
great delivery time very happy with my…
great delivery time very happy with my purchase
1 May 2025
Unprompted review
Reply from Alectrofag
Hi Kat,
Thank you for the fantastic 5-star review!
We’re so pleased to hear you’re happy with your purchase and impressed with the delivery time. Your satisfaction means a lot to us, and we hope to serve you again soon!
Best regards,
The Alectrofag Team
Great choice and price
Great choice and price. Delivered very quickly. Would recommend and have already to my friends. Thanks
25 April 2025
Unprompted review
Reply from Alectrofag
Hi V,
Thank you so much for your wonderful 5-star review!
We're delighted to hear you were happy with our product selection, prices, and speedy delivery. It means a lot to us that you’ve already recommended us to your friends—thank you for the support!
We look forward to serving you again soon.
Best regards,
The Alectrofag Team
Excellent service for vapers
Easy to use website, reasonable prices, great offers, fast delivery, great products, have recommended to friends, 5*.
2 May 2025
Unprompted review
Reply from Alectrofag
Hi Gina,
Thank you so much for your amazing review! We're thrilled to hear that you found our website easy to use and that you're happy with our prices, offers, and delivery service. It truly means a lot that you’ve recommended us to your friends — we really appreciate your support!
If there's ever anything you need, we're always here to help.
Best regards,
Team Alectrofag
Reply from Alectrofag
Hi Kerry,
Thank you so much for the amazing 5-star review!
We're thrilled to hear you're happy with our products, service, and overall experience. Your support means a lot to us, and we're always here if you need anything.
Best regards,
Team Alectrofag
My Innokin vape starter kit arrived…
My Innokin vape starter kit arrived quickly and well packaged. This is an authentic item. The price point is extremely reasonable too. I’m a very happy customer.
29 April 2025
Unprompted review
Reply from Alectrofag
Hi Jillypeps,
Thank you so much for your wonderful review!
We’re delighted to hear that your Innokin starter kit arrived quickly and met your expectations. It’s great to know you’re happy with both the quality and the price. We truly appreciate your support and look forward to serving you again soon.
Happy vaping!
Warm regards,
Team Alectrofag
Great product fast delivery fantastic pr
23 April 2025
Unprompted review
Reply from Alectrofag
Hi Tracy,
Thank you so much for your 5-star review!
We're thrilled to hear you were happy with the product and impressed by the fast delivery. Your support truly means a lot to us, and we look forward to serving you again soon!
Best regards,
Team Alectrofag
10/10
10/10. Great and quality vapes , super fast delivery . 5 stars ! Always excellent service!
24 April 2025
Unprompted review
Reply from Alectrofag
Hi Razvan,
Thank you for the amazing 5-star review! We're so glad to hear you're loving the quality of our vapes and the speedy delivery.
Your continued support and kind words truly mean a lot to us. We're always here to deliver the best service possible!
Thanks again!
Best regards,
Ewan Stewart
Excellent product selection at great…
Excellent product selection at great prices. On the odd occasion I've had to contact customer service, they've always been so helpful and resolved my issue efficiently.
10 April 2025
Unprompted review
Reply from Alectrofag
Hi Stacey,
Thank you so much for the fantastic 5-star review! We're thrilled to hear you're enjoying our product selection and prices.
It really means a lot to know that our customer service team has been able to support you whenever needed — we’re always here to help!
Thanks again for your continued support — we truly appreciate it!
Best regards,
Team Alectrofag
Great service no problems
Excellent quick delivery good value for money no complaints will use again
21 April 2025
Unprompted review
Reply from Alectrofag
Hi Janet,
Thank you so much for the wonderful 5-star review!
We’re delighted to hear that you were happy with the quick delivery and found great value in your purchase. It’s always a pleasure to know our customers are satisfied — we truly appreciate your support!
We look forward to serving you again soon.
Best regards,
Alectrofag Team
Brilliant vapes and super price
Brilliant vapes and super price, fast delivery service too
22 April 2025
Unprompted review
Reply from Alectrofag
Hi Ann,
Thank you so much for the fantastic 5-star review!
We’re thrilled to hear that you’re loving the vapes and found our prices and delivery service to your satisfaction. It’s always great to know we’re hitting the mark!
Looking forward to serving you again soon.
Best regards,
Alectrofag Team
Excellent service fast delivery and…
Excellent service fast delivery and great products
15 April 2025
Unprompted review
Reply from Alectrofag
Hi Lee,
Thank you so much for the 5-star review!
We’re delighted to hear you were happy with our service, fast delivery, and products. It means a lot to us to know we’re meeting your expectations!
We truly appreciate your support and look forward to serving you again soon.
Best regards,
Alectrofag Team
Rubik
Alectrofag has an excellent customer support service, I got my product lightening fast. Besides I think I have found the right device for me. Rubik is great vaping experience and blueberry sour raspberry is amazing to my taste buds.
11 April 2025
Unprompted review
Reply from Alectrofag
Hi Sawraj Singh,
Thank you so much for your fantastic 5-star review!
We’re so happy to hear that you had a great experience with our customer support and that your order arrived lightning fast — just the way it should be! 🙌
It’s also great to know that the Rubik has hit the mark for you — and we totally agree, Blueberry Sour Raspberry is a flavour bomb! 💥
We're thrilled to have helped you find the right device, and we look forward to being your go-to for all your vaping needs.
Thanks again for the support!
Best regards,
Alectrofag Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.