Akelius Reviews 342

I had been living in my unit since August 2025, located in NDG in the city of Montreal, Quebec. I had some issues in my unit and also outside in the building, which was resolved in a reasonable time frame. The technician named Joey, responded and resolved my main issue with the kitchen faucet. He was kind and understanding, replacing it completely with a new one, also help fixed my glass door shower, which was making noises when opening. I am very pleased with the help Joey provide.

They are very nice and efficient when you are signing up with them and then it quickly goes downhill. The apartments looks nice but the design is totally useless (cupboards / switches out of reach, etc...) Their maintenance company (Streamline) cancels appointments without notifications, or they let you know by email on the day so that you don't realise it has been cancelled. Customer services never include their name in any emails so there is no accountability. They scam you out of a partial deposit when leaving the property for leaving a cobweb or a spec of dust. I had mould in the property and reported it throughout but they deducted a deposit for it. The rent is high as it is, but please note that they then raise the rent substantially every year including the 'pet' rent. They showed the property to a prospective tenant after I had moved out, the agent left the loo running for a week, then lied about it, Thames Water charged me £320 for that one week I was not living there and Akelius refused to take any responsibility for it. Hands down the worst rental experience I've had. I'd never rent with them again.

Horrendous agency, no accountability whatsoever. I have been escalating issue with heating for months and no reply or repair has been done.

Beware of Akelius Real Estate Management!
My experience with them has been nothing short of a nightmare. While I was six months pregnant, they locked me out of my apartment due to overdue rent, which was caused by my partner losing his job. Despite keeping them informed about my situation and my intention to find someone to take over the lease, they provided minimal support.

I am currently in the process of paying off my balance, but Akelius is lying about not receiving payments that have been verified by my bank. Their contact center offers no real help, and they intentionally evade my emails, only responding a few hours on Fridays to delay or ignore issues altogether.

This company is unprofessional and appears to be intentionally misleading and unhelpful. I would strongly advise against renting from them!

Akelius is the worst agency I had ever seen in my entire life.There is NO COMMUNICATION between them and you whatsoever. Whether you need to get repair of something or any administration, letter from them - just forget about that. They only care about your money and not doing anything at all. Awful agency . Definitely not recommended.

This agency is beyond unprofessional. We’ve had unresolved issues for nearly 3 months, and complaints are completely ignored. Their engineers cancel appointments without informing you—you only find out after getting home from work. There is no customer service whatsoever. They are disorganized and clueless, showing up at your house for no reason, then calling to ask, “What’s the issue with the dishwasher?”—which I never even reported! To make things worse, they never call you from a visible number, so you can’t call them back. Their staff is lazy, incompetent, and couldn’t care less about their clients. When someone is away, they leave tenants stranded with no cover or support. They take your money, provide zero service, and treat you like a nuisance. Avoid this agency at all costs. Total scam. Pathetic and shameful. I would give 0 stars if possible, as 1 star it’s a privilege!

AVOID - buildings have mold, bugs, and 0 security. There is no way to contact your building in case of an emergency, and the call center takes HOURS to get through to. My unit has had a broken window leaking in -10 weather that maintenance refuses to fix it. Fridge has been beeping since I moved in and they are too cheap to find a replacement. Call center people are useless middlemen that take FOREVER to verify, understand the details, and direct the call. Buzzer hasn't been setup even though i sent the info weeks ago. Not one single person has been helpful and we pay more than enough for decent HUMAN service IN OUR HOMES.

Avoid Le Regency in Montreal. Purchased by Akelius and they completely ignore emails and requests. Spent 2 years complaining about cannabis smells and has to deliver a letter of demand to get any attention. Heating has been broken in the gym for 2 years, each time is a new excuse. Poorly managed building and falling into worse disrepair with absolutely no care from the building manager. It appears their mandate is to not spend any money unlease it is improvement on vacant apartments to increase valuation and push rents even higher. Common areas ignored as they do not make any increase in income. Save yourself the headache.

This is the worst agency I’ve been with. I lived in one of their properties for over a year (East London) and they never answer, we had problems with people stealing our parcels, HOMELESS people living in the bike shed, rats everywhere and they NEVER put a camera up, or fixed any of the other problems. Businesses like these shouldn be allowed to work.

Jacqueline was the agent who met to show me the location. She was really anxious and grumpy with me when I asked some information on the studio. She was not kind when I did not understand because English is not my language. It was a bad experience.

Very slow, delayed & unprofessional service with no follow up after initial meeting and verbal agreement of property offer.
I had to wait 8 days to get a response which should have been communicated to me from the beginning! As a result I have to find a new flat to live into within 2 weeks. I would advise you not to use this agent.

I contacted the customer service many times when I first got here. Got a response months after. On Friday, I sent a e-mail with pictures of mouse poops. No response. Today, I called, there did not have my e-mail??? They toll me they were contacting the manager of the building. I am still waiting. I thing this is an emergency. We are in Montréal, mouses and rates can become a real problem fast. If I have mouse poops someone has mouses in his appartment.Thankfully I purchased a condo and I am moving very soon.

Worst agency ever. All they care about is money nothing else. Do not rent any property from them or you will be regretting it!

I've been living in this etobicoke building for 14 years.Akelius is the worse and our property manager so incompetent. They have been doing pipe change since June 3rd,my appartment is in disarray and I was lied about the ec
Extent of construction in my house,they did not cover my furniture and dust everywhere. It's now June 19 and Noone had come to finish the sanding and painting since last week.i send emails to the property manager and receive no response in days but she takes time to send tenants to pay they're rent on time tho.Useless property manager and forced to live like this for a month.

I live in st lambert que. They never do anything when you have an issue. In my building and other buildings in the complex all the underground carbon monoxide exhaust fans are not working I have tried for nine months now with calls and emails with no response. They are putting tenants health at risk. Disgraceful company.

Akelius is a dishonest, stingy, rude, and unprofessional company, consistently attempting to take advantage of tenants in various ways. I will never rent anything from them even if they were the only option possible.

My elderly mother rents an apartment in Westmount from this bunch of incompetent i...s. The apartment is a fire hazard and things keep breaking. There is a diswasher but it's impossible to open the door to use it... Please stay away from these buildings.

No heat or hot water for 4 months in Montreal. 14 C in my room! AKELIUS said it will fix it but never did. The city of Montreal blamed AKELIUS. Don't rent with AKELIUS

Awarded as one of the worst agencies in London, this is the most unprofessional and shocking agency ever encountered, a fact also confirmed by thousands of negative reviews. Their only concern seems to be collecting rent; they attempt to avoid and ignore everything else. There was a fire in the building, and the fire alarm was not working, yet there was not even an apology letter or any compensation offered. Parcels are stolen in the building, or when something bad happens, they refuse to cooperate with the police and ignore your complaints. They installed CCTV, but it isn’t even operational! All their emails are NEVER signed, allowing anyone from the receptionist to the cleaner to respond however they wish, leading to inconsistent and uninformed responses. These individuals do not respect basic laws. Despite numerous complaints, they always find excuses not to provide the manager's name. The only way to elicit a response is to stop paying rent; only then will they contact you. I recommend to all who face the same difficulties to immediately report them to the property ombudsman.

Worst estate agents I have ever dealt with. I put in an offer with one of their agents Michael (after spending time negotiating) and they just failed to ever get into contact with me again or respond to any of my correspondence. Extremely unprofessional and time wasting.