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AJ Products UK Reviews 

252
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 78 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful staff, quick communication, and the durable, sturdy quality of the furniture and office equipment purchased for various settings. People also appreciate the prompt delivery services, competitive pricing, clear website details, and the smooth, straightforward ordering process from start to finish. Some reviewers were not happy with delayed delivery times, extended waiting periods, or long shipping delays caused by courier services. Consumers occasionally mentioned that certain delivered products arrived with minor cosmetic flaws or that customer support communication required persistent follow-up to resolve unexpected issues.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the great size, excellent value,... See more

Delivery service

Users describe positive interactions with delivery service, highlighting an easy process and fast shipping.... See more

Order

Customers report overall satisfaction and positive experiences with the ordering process, highlighting... See more

Service

Reviewers mention positive feedback about service, noting excellent support and timely deliveries without... See more

Quality

Clients share positive opinions on quality, highlighting robust and well-made items delivered on time.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We ordered a set of 4 office chairs to see if they were a suitable replacement for similar at our village hall. The chairs seem to be very comfortable and sturdy and stack well with our existing chair... See more

Company replied

Rated 5 out of 5 stars

Excellent customer service. I made a mistake with the delivery address I submitted. The customer service team picked this up, researched and rectified the address and let me know they had done so, all... See more

Company replied

Rated 5 out of 5 stars

We recently purchased waste management bins from AJ Products. The first set of bins we received were not quite suitable for our needs, but the customer service was excellent. They made the return proc... See more

Company replied

Rated 5 out of 5 stars

A quick enquiry with AJ Products UK led me to make a purchase as it was exactly what I was after. A polite and friendly service from 'Jemma' made everything a little easier. Although a lot of problems... See more

Company replied


Company details

  1. Industrial Equipment Supplier
  2. Bar Restaurant Furniture Store
  3. Industrial Supermarket
  4. Office Furniture Store
  5. Warehouse

About AJ Products UK

Written by the company

Office & Conference Warehouse & Workshop Changing room Canteen furniture

  • Minimum 7 year warranty on all products
  • Sustainable sourcing & manufacture
  • Free delivery on orders over £1000 (ex VAT)
  • Bespoke advice and free space planning service
  • 3D renders to help you visualise how your new space will look
  • Installation options available

At AJ Products (UK) Ltd, we’re a B2B multi-channel supplier of workplace furniture, equipment and ergonomic solutions for the entire working environment – from the office to the canteen, as well as workshops, warehouses, schools and public spaces. With a focus on innovation, efficiency and ergonomics, you will find workplace furniture and equipment that simplifies your day-to-day work life AND improves your wellbeing. We call it HAPPINESS AT WORK.

Our range includes over 15,000 products – a mix of our own Scandinavian-designed solutions and trusted brands. From day one, we’ve always put our customers’ needs first – from product development to reliable deliveries, responsive support and great service. We’re here to make sure every organisation can create the right workplace: one that is fully tailored to the needs of your business to make your work more efficient, support employee wellbeing and represent your company culture.

We’re part of the AJ Group, which includes 26 companies across 20 European countries. Established in Sweden in 1975, the AJ Group has been successfully helping businesses for 50 years and improves more than half a million workplaces around Europe each year. Our UK office opened in 1999 and is based in Farnborough, Hampshire. Alongside our sales companies, the AJ Group also owns three factories: our site in Poland manufactures wooden furniture, the Slovakia factory produces metal lockers and pallet racking, and our newest facility in Lithuania focuses on textile products and acoustic solutions.

Contact us

What can AJ do for your business?

Written by the company

We are experts at improving workplaces
AJ Products designs workspaces where people can perform at their best. With a focus on innovation, efficiency and ergonomics, we create smart solutions for the modern workplace. Our furniture, equipment and interior solutions are designed to make going to work more fun, whether you need a ready-to-go product sent out to you or a customised project solution tailored to your space. We offer over 15,000 products for offices, warehouses, industrial facilities, schools and more, all of which are easily accessible via our website or by calling our friendly sales team.

7-Year Guarantee

Get a minimum 7-year guarantee on every product

At AJ Products, our entire product range is automatically covered by a minimum seven-year guarantee. We want you to be confident that your goods will last your business for many years to come. Plus, ensuing our products have a long lifecycle also helps us reduce our carbon footprint!

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

252 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.5

All reviews

(252)

76 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service from enquiry to order…

Excellent service from enquiry to order fulfilment.
Products supplied match the product description.

30 September 2025
AJ Products UK logo

Reply from AJ Products UK

Thank you for taking the time to leave us a review, it's very much appreciated & I hope that we can help you again in the future.

Rated 4 out of 5 stars

Workbench is a very high quality

Workbench is a very high quality product, was let down with delivery times though

26 September 2025
AJ Products UK logo

Reply from AJ Products UK

Thank you for your review. The delivery lead-time for this item should have been on your order confirmation. Apologies if this was not clear.

Rated 5 out of 5 stars

Really good product

Really good product, delivered very promptly.
Even arranged delivery of different components on the same order to come from different countries to minimise delivery time. Customer services extremely helpful.

19 September 2025
AJ Products UK logo

Reply from AJ Products UK

Thank you for taking the time to leave us a review. We're glad we could assist with your order and truly appreciate your feedback. We hope to have the opportunity to support you again in the future.

Rated 3 out of 5 stars

The company has got very amazingly…

The company has got very amazingly quality products but your delivery time is awful. I sincerely believe you need a competent supply chain analyst/coordinator who understands importance of products delivering time.

19 September 2025
AJ Products UK logo

Reply from AJ Products UK

We understand that delivery timelines are important, and we appreciate the opportunity to clarify.

Our website outlines a standard delivery time-frame of 7–10 working days for most items, as they are shipped from our main warehouse in Sweden. This information is displayed on the product pages, at checkout, and again in the order confirmation email.

Upon reviewing your order, I can confirm that it was delivered within 8 working days, which is within our expected time-frame.

We’re sorry if this wasn’t clear at the time of purchase and appreciate your understanding. If there’s anything else we can assist you with, please don’t hesitate to let us know.

Rated 5 out of 5 stars

I ordered caged trolley, pleased with the products

I ordered some products, received them but some bolts were missing, Sophie really helped me in changing the disappointment to a great result. Thank you.

21 August 2025
AJ Products UK logo

Reply from AJ Products UK

Thank you for your feedback & I am glad that Sophie managed to sort your issue.

Rated 5 out of 5 stars

Excellent shelf trolley

Excellent shelf trolley, exactly what I wanted and great sturdy quality.
Would recommend.

28 August 2025
AJ Products UK logo

Reply from AJ Products UK

Thank you for sharing your experience and we hope that we can be of help in the future.

Rated 5 out of 5 stars

Great service. Thank you

I cannot fault the service from AJ products.
The delivery company were great.
Nothing was damaged or missing and all of the products purchased were of great quality. Thank you

23 August 2025
AJ Products UK logo

Reply from AJ Products UK

Thank you so much for your glowing review!

Rated 1 out of 5 stars

Very very pathetic services single…

Very very pathetic services single order shipped in three shipment with more than one week in each delivery still single item is missing

22 August 2025
AJ Products UK logo

Reply from AJ Products UK

Thank you for your feedback. I can see that the original order arrived together but you needed additional parts which were then shipped separately. I know that you are in contact with one of the team to get this resolved but if you need anything further feel free to reach out directly.

Sarah Hammond
Customer Care Manager

Rated 5 out of 5 stars

Great service

Great service, good communication and reasonable pricing.

28 August 2025
Unprompted review
AJ Products UK logo

Reply from AJ Products UK

Thank you for your review! Much appreciated.

Rated 5 out of 5 stars

Expected date met.

Although I had to wait for my order it came on the date promised so client was not let down

1 August 2025
AJ Products UK logo

Reply from AJ Products UK

Thank you for taking the time to leave us a review!

Rated 5 out of 5 stars

It is good quality.

All well done and on time.

1 August 2025
AJ Products UK logo

Reply from AJ Products UK

Thank you for taking the time to leave us a review - it's much appreciated!

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