Airtm Reviews 

This app is scammers they blocked my login and stole my funds no use this app I told you they took my money

They are scammers they blocked my login and keep my funds they stole my money You created a new report - Ticket #3291056
And they stop responding so guys don't use this app or if you have this app desenstal it because they will stole your money today or tomorrow
Trust me

AVOID AIRTM AT ANY COST.

First they asked for my ID and selfie through email. After sending those, they ask me to upload the same ID and selfie through a link.

When I ask how my ID sent through email will be protected, they suspended my account and refused to answer.

I don't need their SHIT service. I am just concerned about my ID documents sent to email support.

They are a scamming company DONOT USE OR YOU WILL LOSE YOUR MONEY LIKE I DID. they have employees scamming you asking you to send funds only for them to steal through transfers.

I have been working on Airtm as a cashier for over 4 years and have successfully completed more than 14,000 transactions. My overall experience with the platform has been good, and I have always tried to follow the rules and provide reliable service.

However, I was very disappointed to see that my account was permanently closed without any prior warning. Given my long history and contribution to the platform, I believe this situation deserved more careful consideration.

This decision has had a serious impact on my life, as Airtm was an important part of my work and income. I fully understand that companies must follow policies and compliance requirements, but in cases like mine, I believe a manual review would be fair.

If there was any unintentional mistake on my part, I sincerely request that the company take into account my long track record and consider giving at least one chance. A history of consistent work and trust should also matter in such decisions.

Overall, Airtm is a useful platform, but I hope the company improves its review process and communication with long-term users.
Name: Sheraz Ashraf
Ticket id: 3122307

Formal Complaint Regarding Delay in Access After EDD Completion: Ticket ID : 3261026

I hope this message finds you well.

I am writing to formally lodge a complaint regarding the delay in restoring full account access despite the successful completion of the Enhanced Due Diligence (EDD) process.
ticket ID 3261026

Although I have completed the Airtm EDD requirements, my account still does not have standard access. It has now been nearly one month since the completion of this process, and the continued lack of resolution is causing considerable frustration and inconvenience.

I kindly request that you urgently review my account status and restore full access at the earliest possible time. If any additional information or action is required from my side, please inform me promptly so that I can assist in resolving this matter without further delay.

I would appreciate a timely response and a clear update on the status of my account.

Thank you for your immediate attention to this matter.

Sincerely,
Syed

**Title:** Account suspended for “multiple accounts” without any proof

My Airtm account was permanently suspended with the claim that I was associated with multiple accounts. However, I have never owned or used any other account, nor do I know the account they are referring to.

What makes this situation worse is that I clearly stated I was willing to cooperate and even asked them to close any alleged duplicate account if there was one. Despite this, they refused to provide any details or evidence and issued a final decision without transparency.

The response I received was a generic template mentioning “confidential criteria,” which leaves me with no way to understand or challenge their decision.

This kind of opaque and one-sided action is extremely frustrating and unfair to users. A financial platform should at least provide a basic explanation when taking such serious measures.

I am still open to resolving this issue and expect Airtm to review my case properly and provide a clear explanation.

ticket #3279114.

I have opened several tickets for my issue and i keep being ignored... myfunds have been pending, support is automated with no human response no number to call them with and this is highly frustrating knowing that i receive my earnings with them!. If you want tme to delete this review resolve my query as i have sent my manual verification documents for ticket number #3275734. They have now resolved my ticket by disabling my account and seizing my funds do not use airtm they're absolutely horrible.

I honestly have no clue why this app doesn't have at least 4 stars. Their staff is extremely helpful, and practically is a lifesaver when you don't use PayPal or something else.
A bit TNX to the guys at customer support! Ajdin

UPDATE – April 29, 2026

Day 85 without resolution. Advanced verification submitted Feb 3. All requested documents provided Feb 5. ; money still inaccessible. No meaningful response from support.

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UPDATE – April 21, 2026:

My funds remain locked on Airtm.

Verification has been pending since February 3, despite all documents being submitted by February 5. There has been no meaningful response, no explanation, and no timeline.

This delay is far beyond any reasonable review period.

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UPDATE – April 6, 2026:

My Advanced Verification has now been pending for over 2 months, and approximately $16,000 of my own funds remain inaccessible.

I have submitted all requested documents and contacted support multiple times without receiving a meaningful update.

I have now escalated this issue to Support and Compliance and expect a response within 48 hours.

I will continue to update this review until the issue is resolved.

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I currently have a very concerning experience with Airtm.

My account triggered advanced verification after reaching the $25,000 threshold. Since then, approximately $16,000 of my own funds have been locked in my account.

I submitted all requested documents, and my verification has been pending since February 3. The last response I received from Airtm was on February 5. Since then, I have not received any update at all.

The funds come entirely from my personal bank account and were transferred by myself for exchange purposes. The balance is visible in my Airtm account, but I cannot access or withdraw it.

I have already contacted support multiple times through the official channels, but without any response.

This situation is very frustrating, as I currently have no access to my own money and no clear timeline or communication from Airtm.

I would appreciate an urgent update and resolution.

Thank you.

1 Star – Funds Blocked, No Real Support

I am Filipe Martins (#3265730), and my experience with Airtm has been extremely frustrating.

My account is already verified with my passport, and the system clearly shows that my verification is completed. However, I am still blocked due to the $1,000 transaction limit, which requires verification. This is a clear contradiction.

As a result:
- I cannot withdraw my money
- I cannot make any transactions
- I have no access to my own funds

I have contacted support multiple times and followed all instructions. I was told to continue through one specific ticket, which I did. The problem is that the responses there are repetitive, generic, and do not solve anything.

There is no real update, no explanation, and no timeline. Just delays.

If support is able to reply, then why is this not being resolved? This should be a simple fix, yet I am stuck in an endless loop with no progress.

This is not just bad support. This is a serious issue involving access to personal funds, and it is being handled very poorly.

I expected a reliable financial service, but instead I am left without access to my money and without proper assistance.

Be careful when using this platform. If something goes wrong, do not expect fast or effective support.

This situation is unacceptable and needs immediate attention.

My support ticket #3266212 hasn't been attended to;
I had my account totally blocked after I deposited and invested , I cannot login to my account so I cannot remove my funds or do anything.
Very slow customer support reply
My account also got blocked out of the blue for literally no reason
I don't know why
No reason given
Very bad experience very bad company

Bullshit website. 100 times I uploaded documents but website system says couldn't verify. What's going on here.

I lost a client because of AirTM’s failed payment process and non-existent support.
Here is exactly what happened:
My client initiated a transfer. I waited 5 business days for the micro-deposit verification. I provided the correct micro-deposit amounts after having to ask support for them myself — they were not communicated proactively. After completing verification, I waited another 5 business days for the actual transfer. At no point did any transaction show as processing on my end. Then, without explanation, the entire transfer was canceled. My client will now wait an additional 3-5 business days to get his own money back.
Because of this timeline — over two weeks with nothing to show for it — my client dropped me. I lost real income because of a platform that promised a simple bank transfer.
Support made everything worse. I had to ask the same question multiple times to get any answer. Many messages went completely unanswered. When I finally received a response, it did not address what went wrong, offered no refund, and gave no assurance this would not happen again. I was simply told my account was active and to check my name.
I still do not know what went wrong. Nobody has told me.
If you are a freelancer in Argentina looking to receive payments from US clients — do not use AirTM. The cost is not the fees. The cost is your clients.

Shitty program. Ask a citizen to scan the permanent residence doc. Crapp

This is a completely scam site. Do not attempt to sign up. It seems like this site is collecting personal information. I completed the identity verification process, but the my account was permanently closed. These people are strange.
They are sending me emails asking me to close my account and give feedback on it. These are truly outrageous and fraudulent scams.

I was very happy with AirTM at first because it seemed like a simple and efficient way to exchange funds. Unfortunately, after a few months the service started to decline significantly. Transfers now take far too long to be reflected in the account, even after receiving confirmation emails.

What is even more frustrating is the customer support. Every time I reach out, the responses feel completely automated and unhelpful. They keep repeating the same scripted explanations instead of actually addressing the issue. On multiple occasions they even explained what a “business day” is, as if that was the problem.

When you are dealing with your own money, delays and robotic support like this are unacceptable.

I absolutely do not recommend using AirTM, especially if you need access to your funds in a timely manner. I am extremely disappointed with the experience and will be closing my account once I receive the remaining transfers.

Airtm is scam i am registered account and i use the account for 7 day then he say your account is limited without any problems this site is scam site don't use airtm

Airtm is a useful platform for sending, receiving, and exchanging money online. The interface is simple and works well for freelancers and remote workers. Transactions are usually smooth, and it supports many payment methods

This service is absolute garbage. The support team is completely incompetent; instead of offering solutions, they openly mock customers and dismiss legitimate concerns. They consistently close tickets without lifting a finger to help, leaving you stuck with the same issues you started with. It’s a total waste of time.