AirsoftGI Reviews 

1,850
•
TrustScore 2 out of 5

1.9

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Rated 1 out of 5 stars

Ordered an item using guest checkout, a month later no item has arrived or even an email to let me know it has shipped but they have taken payment. Can't get an answer on the phone when I call for hel... See more

Rated 1 out of 5 stars

WARNING! Airsoft GI are scammers! Recently noticed that in their base version of the Push Unite mask, they purposely have items listed in the description that actually doesn't come with the mask,... See more

Rated 4 out of 5 stars

I enjoy Airsoft GI! Good service, comprable prices and equipments. Good speed at processing and shipping orders. However, I do feel that the inventory is a little lack luster in the tactical equipment... See more

Rated 4 out of 5 stars

Good products and great selection. My only complaint would b shipping costs. They r always insanely high no matter what u purchase. I was getting charged 20-30 dollars for something so small it would... See more

Company details

  1. Paintball Store
  2. also in
  3. Sporting Goods Store

Information provided by various external sources

Airsoft GI - Welcome to the ultimate airsoft retailer. Airsoft GI is here to present the finest and largest selection of airsoft guns, accessories, upgrade parts, tactical gears, upgrade repair service. Over 20,000 products...


Contact info

1.9

Poor

TrustScore 2 out of 5

2K reviews

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1.9

All reviews

(1,850)

6 reviews in the last 12 months

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Rated 3 out of 5 stars

Good products, Higher prices, POOR SHIPPING

Products were fine, prices tend to be a little higher then the competition but they had the items I wanted in stock so..... Their shipping time frame was very poor. In my opinion it took too long to ship my orders out and the shipping service itself took too long. I have purchased many times from a competitor located in the the same state and receive my items in no more then three days. These orders took over a week to receive. I am currently still waiting for another order. They offer upgraded shipping services but at ridiculously high prices making them unaffordable. Only having an “excellent” rating in the high 50% range and a “great” rating in the high teens definitely tells the story. The free gift idea is nice in theory but I doubt someone that only buys a bottle of BBs will ever receive a free gun. And if they do I would imagine they spent thousands of dollars with them in the past.

10 July 2018
Unprompted review
Rated 3 out of 5 stars

I purchased the 2018 “gods of guns”…

I purchased the 2018 “gods of guns” mystery box. The item I received was the “apex M4 with B.A.S. stock valued at $225. My opinion is this gun is not worth the msrp. Poor manufacturer packaging, no manual, poor assembly. It had loose rails and the fire selector fell of with the first flip to semi-auto. Airsoft GI was quick to tell me to send it in for warranty work, but I told them I’d just try to fix it my self ( which was easy enough). It save me the turn around time of sending the rifle in, waiting for repairs, and returning it back to me.

7 July 2018
Unprompted review
Rated 1 out of 5 stars

TERRIBLE customer service

7 July 2018
Unprompted review
AirsoftGI logo

Reply from AirsoftGI

Hi,

Thank you for your feedback. I'm very sorry to hear you had a negative experience. I would like to see what we can do about rectifying the situation. Please email CSManager@airsoftgi.com with a description of what happened.

Rated 3 out of 5 stars

Airsoft GI- The largest Airsoft store has shipping problems.

Airsoft GI has one of the largest selections of Airsoft products out of any other store and website I have ever visited. Their integration of various niche products for different tactical setups is a nice touch. The new spin to win feature keeps me coming back for a free shot at winning something. The free mystery gift in every purchase is a good idea on paper but I have now ended up with a lot of useless junk that they have tried to clear out of their inventory. The products always show as discounted which may be true, but this is counter balanced by the obsurd shipping prices. $25 for standard UPS shipping? Are you kidding me? Other sites like Evike give you free shipping when you spend over $100, and in order for me to get a $150 gun from Airsoft GI I have to spend another 20-30 dollars on shipping alone. This is why my rating is 3 stars: good assortment of products with lots of little bonuses but falls short because of shipping prices.

6 July 2018
Unprompted review
Rated 5 out of 5 stars

Awesome job Airsoft Gi

Packages arrived quickly with no problem. Everything was packaged well and it all works very well. I fully plan on using Airsoft Gi for pretty much all my needs for this sport.

3 July 2018
Unprompted review
Rated 5 out of 5 stars

Fast shipping

Fast shipping. Easy return when I ordered the wrong item. These guys are great!

3 July 2018
Unprompted review
Rated 5 out of 5 stars

Great Value, Great Service

I usually buy from Airsoft GI when a mystery box comes out. I got one for gear a while back, and I got the 15th Anniversary God of Guns Mystery Box. I’m not gonna lie, I didn’t think much of it. I reloaded the page for about 5 minutes until the box went active, and then purchased it on the spot. Too easy. I’m known for having extremely bad luck amongst my friends and family, so I thought I was gonna get stuck with a low-end rifle that cost as much as the mystery box did. Well, I didn’t win the minigun, but I never expected to. I did, however, win the M132 Microgun that I also wasn’t expecting to win. The box came and it looked like a regular rifle box, but it didn’t weigh pounds, it weighed ounces. I open it, and there’s an “Airsoft and Chill” shirt and a small plastic card. On the card gave the congratulatory winning statement, along with instructions on how to get the actual prize mailed. I got it done the same day and the package was out the next morning. Didn’t take more than 3 days. 10/10 would buy more from Airsoft GI.

3 July 2018
Unprompted review
Rated 5 out of 5 stars

Airsoft gi is just a great website

Airsoft gi is just a great website. I have had an issue before and they helped out without a problem. They are a great group of people and they have set a great example to me of the airsoft market.

2 July 2018
Unprompted review

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