My problem is that there are NO assembly instructions showing where the ball goes and what is the funnel for and where does it go? Making me crazy!
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See what reviewers are saying
The products come all the way from Australia and arrive quickly. Shipping updates keep you informed during the process. Airphysio really helps keep my lungs clear. I don’t get acute bouts of respirato... See more
Company replied
I dislike because holes for air smaller than needing and it's largest resistance and less vibrations of metal ball inside . I bought Chinese device OPEP ,it's much more cheap but works better tha... See more
Company replied
The fact that AirPhysio helps to strengthen the lungs and dislodge unwanted congestion, which may have prevented many deaths during the height of Covid-19 had they had an AirPhysio prior to Covid-19 o... See more
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Company details
Written by the company
AirPhysio is a mucus clearance and lung expansion OPEP device. The device uses an all-natural process called Oscillating Positive Expiratory Pressure (OPEP). This assists the body’s natural cleaning process. This helps to maintain optimal hygiene in the lungs and restores lung capacity.
Contact info
Suite A, 13-17 Rivendell Drive, 2486, Tweed Heads South, Australia
- +61 1300 723 110
- support@airphysio.com
- www.airphysio.com
3.6
Average
7K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from AirPhysio Pty Ltd
Hello Walter,
Thank you so much for purchasing an AirPhysio. We would love to assist you with additional instruction on how to use your device. We just sent you a follow up email with step by step instructions as well as a video on how to use your AirPhysio device.
Should you have any additional questions, please feel free to respond to the email and our customer service support team will be more than happy to help! If for any reason you did not receive the email, you can also email us directly at support@airphysio.com
Kind Regards,
AirPhysio Team
My son has asthma and said it works!…
My son has asthma and he tried this when it arrived and immediately said it works!! He asked to repeat it and use it more than his inhalers! I put it to the test myself to try to clear some mucus from my lungs and it 100% works! Highly recommend! I wish all asthma specialists recommended this!
23 October 2023
Reply from AirPhysio Pty Ltd
Hello Amy,
Thank you so much for your feedback!
Wow! We are thrilled to hear how the AirPhysio has helped you with clearing out mucus in your lungs and your son breathe easier as he navigates asthma. That is wonderful! Thank you for such an awesome review!
Please do not hesitate to contact us for any inquiries or assistance at support@airphysio.com.
Kind Regards,
AirPhysio Team
It doesn’t work.
I bought 3, one for my mother, COPD and one for my daughter, bronchitis and one for me. It says it works by vibrations, it does not.
24 October 2023
Reply from AirPhysio Pty Ltd
Hello Shelly,
Thank you for your feedback. We are sorry this has been your experience.
We recommend that you use the device 2 – 3 times a day for a minimum of 2-3 weeks, most customers get the best results after using the device for upwards of this time frame.
If we can further assist you with instructions or answer any questions related to your AirPhysio, please email us at support@airphysio.com and we would be more than happy to help!
Kind Regards,
The AirPhysio Team
A device that clears !!
My use of this device has eliminated my use of medicated inhaler. has strengthened my lung capacity as well. The elimination of mucus without the constant coughing and annoying clearing attempts that irritate my throat. Recommend this device to any one with mucus blocking issues.
24 October 2023
Reply from AirPhysio Pty Ltd
Hi Marion,
Thank you for this amazing review!
We are so glad to hear how your AirPhysio device has been helping you with your lung health! We appreciate your kind words.
Please do not hesitate to contact us for any inquiries or assistance at support@airphysio.com.
Kind Regards,
AirPhysio Team
I got a discount on the case for the…
I got a discount on the case for the Airphysio. Made very sturdy, thank you.
30 November 2023
Unprompted review
Reply from AirPhysio Pty Ltd
Hi Joan,
Thank you for your feedback!
We are happy to hear that you received your AirPhysio case to accompany your device and it has been working well for you!
Please do not hesitate to contact us for any inquiries or assistance at support@airphysio.com.
Kind Regards,
AirPhysio Team
It seems to work well but I have a hard…
It seems to work well but I have a hard time getting the ball to os cillate.
4 December 2023
Unprompted review
Reply from AirPhysio Pty Ltd
Hello Jennifer,
Thank you so much for your feedback!
With continued use, you may feel more of a sensation. If the ball bearing is just moving slightly it will assist you with the mucus clearance and overall lung health.
We recommend a consistent blow rather then trying to blow too hard.
We recommend that you use the device 2 – 3 times a day for a minimum of 2-3 weeks, most customers get the best results after using the device for upwards of this time frame.
I have provided a link to a video below on how to use your AirPhysio device:
https://www.airphysio.com/users-guide/
If you have any additional questions or inquiries, please email us at support@airphysio.com
Kind Regards,
The AirPhysio Team
Cleans lungs of loose phlem
This is my second order for this have been using air physio for2 years now has changed my copd from major to moderate dr was surprised and now sugests this to his patients
5 December 2023
Unprompted review
Reply from AirPhysio Pty Ltd
Hi Gloria,
Wow! Thank you for this awesome review and feedback!
We are beyond excited to hear that your device has helped you so much with managing your COPD. That is amazing! This makes us very proud to hear how much it is helping you.
Please do not hesitate to contact us for any inquiries or assistance at support@airphysio.com.
Kind Regards,
AirPhysio Team
It does help with coughing
It does help with coughing, I've been very pleased with it.
4 December 2023
Reply from AirPhysio Pty Ltd
Hi Susan,
Thank you so much for your review!
We are so pleased to hear that your AirPhysio has been helping you with managing coughing and your overall lung health.
Please do not hesitate to contact us for any inquiries or assistance at support@airphysio.com.
Kind Regards,
AirPhysio Team
Surprise additional expense
I was surprised and disappointed, that I had to pay for customs into Germany. I thought, when I paid for shipping, that customs was included.
10 November 2023
Unprompted review
Reply from AirPhysio Pty Ltd
Hello Edith,
Thank you for your feedback.
We apologize that this was your experience!
Could you please send us an email at support@airphysio.com so that we may look into your order for some additional clarity to be able to further assist you?
Please do not hesitate to contact us for any inquiries or assistance.
Kind Regards,
AirPhysio Team
Worst company ever!!!!
Air Physio is the worst company I have ever dealt with!
I have requested a refund 7 times and they just ignore my request!
Do not buy from this company!
**I did try to-return it over 2 months ago but it has been sitting at the post office, I am out of town right now and will recheck when I get back
18 October 2023
Unprompted review
Reply from AirPhysio Pty Ltd
Hello Gayle,
Thank you for your feedback.
We are so sorry that this has been your experience!
We were able to locate your emails to customer service and it looks like two customer service support team members have responded to your emails including providing you with the instructions on how to return your devices for a refund as per our return policy. The last response we were waiting for the tracking number from your return to proceed with your refund.
Taking care of our customers is our top priority. We would love to be able to resolve this issue for you as soon as possible.
Were you able to ship your devices back? If you can please send the tracking number from returning your devices to our support team at support@airphysio.com, we would be more than happy to process your refund.
Kind Regards,
The AirPhysio Team
I am a 75 year old veteran with a…
I am a 75 year old veteran with a problem of mucus build up in my lungs and airway. I have tried all kinds of medications with not much luck. After using your product a few days my problem got a whole lot better, breaking up the mucus and helping me breath better and sleeping better
29 November 2023
Unprompted review
Reply from AirPhysio Pty Ltd
Hello Billy,
Thank you for such a wonderful review!
We are so happy to hear that your AirPhysio device has helped you so much with breaking up mucus and your overall lung health. We greatly appreciate your feedback and hope you continue to receive wonderful benefits from using your device!
Please do not hesitate to contact us for any inquiries or assistance at support@airphysio.com.
Kind Regards,
AirPhysio Team
Ordered 5 …never arrived
Ordered 5 of these and never received a single one with limited customer service or ability to track the “shipment”
26 November 2023
Unprompted review
Reply from AirPhysio Pty Ltd
Hello Mike,
Thank you for your feedback.
We apologize that this was your experience!
After investigating your order, it appears your order was refunded on November 29, 2023. Again we apologize for any inconvenience or frustration this may have caused!
We can assure you that our standards for customer service are very high as our top priority and we take our customer inquiries very seriously. If your experience was not reflective of that, we sincerely apologize.
If there is anything we can do to assist you in the future please do not hesitate to contact us at support@airphysio.com.
Kind Regards,
AirPhysio Team
Chest Vibrations
I can make the ball move, but I do not feel vibrations in my chest.
25 November 2023
Unprompted review
Reply from AirPhysio Pty Ltd
Hello Jeanie,
Thank you for your feedback!
The vibrations in the chest really depends on your lung capacity.
With continued use, you may feel a more of a sensation but if the ball bearing is just moving slightly it will assist you with the mucus clearance and overall lung health.
We recommend a consistent blow rather then trying to blow too hard.
We recommend that you use the device 2 – 3 times a day for a minimum of 2-3 weeks, most customers get the best results after using the device for upwards of this time frame.
I have provided a link to a video below on how to use your AirPhysio device:
https://www.airphysio.com/users-guide/
If you have any additional questions or inquiries, please email us at support@airphysio.com
Kind Regards,
The AirPhysio Team
I bought 2 of these
I bought 2 of these. They worked well for 4 months. Now the seal is loose and will no longer vibrate. Not worth the cost.
1 November 2023
Unprompted review
Reply from AirPhysio Pty Ltd
Hello Marilyn,
Thank you for your feedback.
We are sorry to hear that this was your experience!
We would love to further assist you with the issue with the seal on your device. This is not typical. Have you spoken with our Customer Support Team for assistance with this matter? Could you please email us at support@airphysio.com so that we may further assist you? AirPhysio devices purchased through us are covered under a one (1) year warranty that begins the day the device is delivered. We would love to speak with you to resolve this issue.
Please do not hesitate to contact us for any inquiry or assistance.
Kind Regards,
AirPhysio Team
Product didn't work for me
Product didn't work for me. Within the 30 days, I reached put to support 3 times within a week. Could never get a response from th for a refund.
25 October 2023
Unprompted review
Reply from AirPhysio Pty Ltd
Hello Pa,
We are sorry to hear that this was your experience!
Could you please email us at support@airphysio.com with your name, email address, and order number so that we may look into this for you to further investigate?
Please do not hesitate to contact us for any inquiry or assistance.
Kind Regards,
AirPhysio Team
AirPhysio has made a huge difference in…
AirPhysio has made a huge difference in my 5 year old’s asthma symptoms! I’m truly amazed!
15 November 2023
Unprompted review
Reply from AirPhysio Pty Ltd
Hello Lizzy,
What a beautiful review! Thank you.
We are thrilled to hear how the AirPhysio has helped your 5 year old with their asthma symptoms! We hope that they continue to receive amazing benefits from using their device. Thank you so much for your feedback!
Please do not hesitate to contact us for any inquiries or assistance at support@airphysio.com.
Kind Regards,
AirPhysio Team
Didn't experience any tangible results
Didn't experience any tangible results. Sorry I wasted my money.
21 August 2023
Reply from AirPhysio Pty Ltd
Hello Donna,
Thank you for your feedback.
We are sorry to hear this has been your experience!
We recommend that you use the device 2 – 3 times a day for a minimum of 2-3 weeks, most customers get the best results after using the device for upwards of this time frame.
I have provided a link to a video below on how to use your AirPhysio device:
https://www.airphysio.com/users-guide/
If you have any additional questions or inquiries, please email us at support@airphysio.com. We would be more than happy to help!
Kind Regards,
The AirPhysio Team
Natural choice for Asthma
Making a decision to move to more natural methods of lung care can be difficult but your website had so many details. Having asthma, I wasn't sure how much the device would help and I reached out to your team to discuss low lung vs regular Air Physio devices which was very helpful in making my decision. The bottom line is that this device has been amazing for my asthma. Today marks 40 days of using the device. I was taking my medicinal inhaler 1x a day and now I am not taking it at all since I don't need it. My lungs feel so much better. I am still shocked at how well this is working and my asthma is doing much better.
1 October 2023
Unprompted review
Reply from AirPhysio Pty Ltd
Hello Jonathan,
We greatly appreciate your feedback!
We are so happy to hear how your AirPhysio has become a part of your holistic/natural journey dedicated to your lung health and how much it has been helping you with navigating asthma. This is wonderful to hear and we greatly appreciate your review! We hope you continue to receive amazing benefits from using your device.
Please do not hesitate to contact us for any inquiries or assistance at support@airphysio.com.
Kind Regards,
AirPhysio Team
Reply from AirPhysio Pty Ltd
Hello Laura,
Thank you so much for your review! We are thrilled to hear that your AirPhysio has been working well for you! We do indeed have an AirPhysio Device for Children suitable for ages 3-10 years old.
You can find the device by visiting our website at: https://www.airphysio.com/shop/
Please do not hesitate to contact us for any inquiries or assistance at support@airphysio.com
Kind Regards,
AirPhysio Team
Reply from AirPhysio Pty Ltd
Hello Danilo,
Thank you for your feedback.
We are sorry to hear that your device did not meet your expectations!
We recommend that you use the device 2 – 3 times a day for a minimum of 2-3 weeks as most customers get the best results after using the device for upwards of this time frame.
We do have a 30-day money back guarantee that begins the day your device was delivered.
Please do not hesitate to contact us for any inquiry or assistance at support@airphysio.com.
Kind Regards,
AirPhysio Team
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