Airoperate Reviews 178

Received great support from the team, no issues were faced. Had a great and smooth experience!

I would strongly advise against booking any property managed by AirOperate.

I booked through Booking.com but was required to pay a separate £100 deposit via AirOperate.

After my stay, AirOperate / the landlord alleged that I had damaged a heater and refused to return the deposit. I dispute that allegation entirely.

I repeatedly asked for dated photographic evidence, an inspection report, or a repair invoice. Booking.com also requested evidence. No evidence was ever provided to me, yet AirOperate still refused to return the £100.

Booking.com ultimately refunded me themselves, even though the deposit had not been taken by them.

I also noticed similar concerns raised in other online reviews, which suggests my experience may not have been isolated.

Based on my experience, I would be extremely cautious about paying any separate deposit through AirOperate.

Good place, next to a train station, clean

I’ve tried other agencies, but AirOperate is the only best shortlet host in London that actually treats my property like their own. They aren't just a logo on a website; they are physically there, ensuring the keys are exchanged smoothly and the cleaning is spotless before every guest. Whether it’s managing a busy weekend at my Wembley suites or handling a maintenance fix in Mile End, their hands-on approach makes them the best Airbnb management team I’ve worked with. They truly understand the London market from the inside out.

AirOperate is the best property management company I have dealt with in the UK. Their service is impeccable and standard of maintenance is very good.

Their AirBNB properties all across London and hosting are very high quality. They are very good value for money and provide great pricing.

Another thing I should mention is the reliability of their staff. People in a business really makes a difference and AirOperate is an example of it

We stayed at “Joes 2 Bed Apartment” in Notting Hill, which was managed by Airoperate.co.uk and booked via Booking.com. As experienced travellers receiving consistently positive reviews on both Booking.com and Airbnb, we were very disappointed with how our stay was handled.

After booking and paying in full, we were then required to pay a £100 “verification” charge, described as fully refundable from the management company - Airoperate. Unfortunately, our experience with this process was not positive. After we checked out — having left the apartment clean and tidy — we were informed that a mark on a towel could not be removed and that the £100 charge would be retained as a result. We were surprised and frustrated by this outcome. It was not a property deposit. We had no knowledge of leaving any mark. And had left the accommodation cleaner than we found it.

There were also several issues during our stay. On arrival, there was damp washing left in the washing machine, which caused an unpleasant smell in the apartment. The heating and hot water had not been turned on despite it being mid-winter, and we spent the first 24 hours trying to resolve this. Freezing. The issue was eventually sorted, but without any meaningful assistance from the management team.

Additionally, a broken toilet seat and a dripping tap were reported but not repaired during our week-long stay.

Overall, we found the management response to concerns to be almost non existent and the handling of the verification charge deplorable. Based on our experience, we would encourage future guests (and individual property owners) to carefully review the property managers and recent guest feedback before confirming a stay at any properties managed by this company. Booking.com should also review how a further charge can take place after booking has been approved.

⭐⭐⭐⭐⭐ Exceptional Short-Term Rental Management & Airbnb Hosting Support

I recently partnered with ReadyForGuest.com for Airbnb property management, and the experience has been outstanding.

Their full suite of vacation rental services — including Airbnb listing optimisation, dynamic pricing, calendar synchronisation, 24/7 guest communications support, and direct bookings management — has genuinely elevated my rental performance and revenue.

Their London guest registration support and compliance handling made check-in hassle-free, giving me peace of mind as a host. The team is highly responsive, professional and delivers real-time property support that keeps guests happy and reviews high.

If you’re serious about scaling your short let/holiday rental business and improving booking visibility on Airbnb, Booking.com and other OTAs, ReadyForGuest.com is a trusted partner that lifts both occupancy and guest satisfaction.

Highly recommended for property owners who want efficient remote property management, increased bookings and improved guest experiences!

Fantastic location and a modern flat! We stayed as a family for two weeks and almost every aspect of our stay was perfect. A big thank you to the Airoperate team for making our stay so memorable.

I requested to go and review a house
The reply I got in the email was a not working link to book a viewing and the mobile number to contact was a non-working number just got to a echo test system

Amazing modern apartment in Oxford Circus.

The stay was incredible. I travel a lot and this is one of the BEST flats i have been in.

The flat is Big, very modern and chic decorated, comfortable and really close Oxford Circus (10min walking). The location is 10/10. It has every amenities you can need (salt, olive oil, sugar, clothes and dishes wash products, pepper, coffee, body wash ..... As well as confortable beds and two bathrooms (one with a shower).

Is renovated and the kitchen fully new. You have Netflix and great comfortable sofá. The heaters work correctly and was warm and peacefull.

We were only three but 5 people can fit perfectly there.

In overall It exceed any of my expectations and i Will give It a 12/10 puntuation. Incredible and really good price/ quality for London

Amazing place, very modern and nice. Close to the main stations and a quiet area. I would definitely go back. The host was very comunicative and helpful. :)

Stayed in one of their apartments in World's End, Chelsea. Very much enjoyed it. The hosts were polite, quick to respond and accommodating to our requests. The apartment was in a nice location, well-served by transport and with wonderful views of the river and surrounding part of the city. Access in and out of the apartment was no problem, although the location for collecting and returning keys was a 15-minute walk from the apartment. The address of the collection point was provided in advance, but it would have been useful if the 15-minute distance from the property was highlighted specifically. Facilities were as advertised.

Stayed at properties managed by Airoperate in London. While spacious with handy transport links and amenities nearby, water pressure in some showers was low, making it less convenient. The areas were quiet and apartments had functional kitchens and were clean and comfortable overall. A decent choice for short stays, but room for improvement.

We stayed for 3 nights in the five of us at Zoeys Place apartment. The apartment was perfectly designed for 5 people with three bedrooms, a large living room, a bathroom and a kitchen. The apartment is on the 7th floor. Floor, which is not a problem because of the elevator. There are several possibilities right nearby to get to the city centre. Unfortunately, the kettle did not work and the water in the bathtub ran badly.

The shower drain was clogged, causing water to pool, and the main door locks felt insecure, which made my stay uncomfortable. While the location was convenient and the staff polite, these issues need urgent attention.

Good area and the host was friendly

Liam place near Hyde park is a fab little find,I would be happy to stay here again, décor is lovely and bed is comfy I didn't spend much time there however shower pressure was great and all amenities are onsite, I really liked this place.

Thank you for the Exceptional Experience!

I want to express my heartfelt gratitude for the amazing experience at Zoey Place near Thames River. The warm welcome, top-notch service, and incredible hospitality made my stay truly memorable.

A special mention to Dan, Mariel, and the entire Air Operate team for their outstanding support and kindness. Their professionalism and attention to detail truly set this place apart.

The efficiency of the service and the positive energy of the entire team made my visit seamless and enjoyable. The beautiful location by the Thames is just the cherry on top!

I highly recommend this place and will definitely return. Thank you once again for everything!

Best regards,
Cynthia

Very nice, modern and cozy apartment with spacious living room, far away enough from London center craziness to have a breath after sightseeing running, but conveniently close to supermarket and transport stops. Entry instruction provided in advance and super clear, key locker used, so you are fully independent when arrive and leave. We had one moment an issue with boiler (not really serious), we called the hosting agency and they provided immediate support so in 10 minutes all was fixed (and it was during holidays time). Many bars/cafes around, pleasant district in general. I was staying there with my teens daughters and their friend, quite lazy and demanding young girls, but all 3 in one voice were saying that ALL WAS PERFECT! This is quite a feedback I must say :))