Very straight -forward approach of dealing with their client. At the same time very transparent of what their customers would expect about the claim's processing time and compensation to be received.... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was flying from Newark to Ottawa after a long travel time (Oslo-Brussels-Newark) and the plane was delayed for 2hrs so had to rebook another flight. I totally forgot about this but FlySmarter helped... See more
My experience was excelent, as I got the compensation I wanted, the refund of the flight. Not only that but the money did not take that long to be refunded. From the moment I requested the refund unti... See more
Dealing with airlines is a nightmare, specially when it comes to compensation claims. AirHelp has the tools and power to fight them and knows exactly what the rules are. Very fast and efficient resolu... See more
Company details
Information provided by various external sources
Disrupted flight? You could be eligible to claim up to $700 (€600) in compensation. AirHelp puts the power back in YOUR hands. We’ll locate eligible flights, and fight to get you your money. No hassle, no stress.
Contact info
United Kingdom
- www.airhelp.com/en
4.5
Excellent
241K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My flight got delayed and Air Help…
My flight got delayed and Air Help helped me get compensation for delay. They were really helpful and it was easy to get compensated for it. Thank you Air Help! 5:5 stars ngl! Clutch shi
28 July 2026
takes quite a few months as expected
takes quite a few months as expected, received roughly a quarter of my flight back for a 4 hour delay which i was pleased about. only disappointing thing is they took £180 as a service fee and to not pay the service fee for your next claim you have to pay £3 a month
28 July 2026
I like the company how they help people…
I like the company how they help people may God continue to bless them they will never lack in life
28 July 2026
Unprompted review
Great service from start to finish
Great service from start to finish. Payment was processed quickly, and the refund was handled promptly and without any issues. Very satisfied!
28 July 2026
They offered their help without being…
They offered their help without being asked and secured the compensation in record time. The entire process was handled very quickly and professionally.
28 July 2026
Terrific and unexpected payout!
Terrific, completely seamless and we actually had no idea we were owed anything!
28 July 2026
AirHelp helped us out
AirHelp helped us out. It is good to know there is a company with the expertise to navigate the occasional tricky parts of dealing with the airlines. Much appreciated Y’All :0)
KD
Denmark
28 July 2026
Great service
Great service, they have a good team that works very fast, it took me 1 month to get the money from the airline, i am satisfied with their service, would recommend! Please note that when i tried to get the money myself from the airline, they refused and said i am not eligible, but AirHelp team helped me to get the compensation!
28 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from AirHelp.com
Hello Mohammed,
Thank you for your feedback. We are truly sorry to hear that you are unhappy with your experience, even though your flight compensation was successfully processed.
We constantly strive to improve our service, so we would really appreciate it if you could share a few more details about what went wrong or where we fell short of your expectations. If you have any remaining questions or unresolved issues regarding your claim, please let us know so we can assist you right away.
We truly value your feedback, as it allows us to continue improving our support and services.
Best regards,
Patricia from the AirHelp Team
Easy and smooth handeling of…
Easy and smooth handeling of compensation when our flight was cancelled.
28 July 2026
Great service , hopefully the next time will work as they promise
At first, I was skeptical and did not think it would work, but I received feedback from them very quickly and saw that it was legitimate. I received part of my compensation, they also took a small percentage, and everyone was happy.
7 July 2026
Air Help support for Flight delay claim
Air Help has submitted, followed my claim for flight delay, ensuring funds reversal. Funds have been received within 48 hours after their notification. Very efficient
26 July 2026
Simply the best! TAA DAA DAA DA!
The best flight compensation service in the galaxy!
3 July 2026
Unprompted review
I am extremely disappointed with…
I am extremely disappointed with AirHelp’s service. My claim was closed because they stated that I had already been compensated by another company, which is simply not true. I have never received any compensation from anyone.
I contacted their support twice and opened two separate cases asking them to explain the reason for this decision or provide any evidence. Unfortunately, I have received no response at all.
If a claim is rejected, customers deserve a clear explanation backed by facts. Ignoring support requests is unacceptable and has left me with no confidence in this service.
28 July 2026
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.