Air France Reviews 

Bad Business class service, not worth the money , not even premium economy is worth the expense. They pick and chose who to be nice and attentive to and ignore the rest. Worst business class and premium economy ever.

I was only trying to change my flight when I accidentally canceled my reservation. As soon as I realized what happened, I contacted Air France customer service hoping someone could help correct an honest mistake.

What disappointed me most was not the mistake itself, but the customer service I received afterward. There was very little empathy, no real effort to look for a solution, and no sense that anyone genuinely cared about helping. I understand that policies exist, but customer service should be about more than simply saying “there’s nothing we can do.”

As a customer, I expected understanding, professionalism, and at least an attempt to assist. Instead, I felt completely dismissed. The lack of care and support turned a simple mistake into an extremely frustrating experience.

Unfortunately, this experience has left me very disappointed with Air France and the level of customer service they provide.

I’m flying from Paris to LAX on Premuim and wanted to upgrade to business, it was available and I picked my seat but my payment wasn’t going through so I called customer service, I was on hold for over an hour and half. Finally they come on send me a link to pay for ticket, payment goes through an hour later I receive a call that I don’t have the upgrade and I won’t be refunded for 7 to 25 days..

If I could give a zero, I would. I tried to change my flight on the phone (they said they couldn’t do it), through chat (they said I needed to go to the airport) and at the airport, where no Air France employees actually worked (they were a contacting agency), and so they said they couldn’t do anything either. The number they gave me to call for customer service was disconnected.

Previous experience from Canada to London and how they cared us not really a professional. Neither my claim was not properly looked into, Air France and the airport needs so many improvements.

Honestly, Air France is one of the worst airlines I have ever flown. I am a loyal delta flyer and I often go to France through Air France. Every time I fly with them I experience horrible service. If I could give 0 stars I would. They are racist and discriminate accordingly, giving some people good service and others bad treatment on no consistent basis.

​⚠️ WARNING: AIR FRANCE IS A RIP-OFF! Paid for Extra Legroom, Got Demoted, and They Stole Our Money! ⚠️
​Flight: Manchester (MAN) to Algiers (ALG) via Paris
Air France Complaint References: C-11213303 & C-11177103
​Do not trust Air France. They are a dishonest company that takes your money for services they do not provide, and then they legally rob you when you ask for a refund.
​The Incident:
​I traveled with my sister and her husband from Manchester to Algiers. Because it was a long journey, I paid a significant amount of extra money to book extra legroom seats for all three of us. When we boarded the aircraft, we were shocked to find that Air France had completely changed our seats, removed the extra legroom, and given our paid-for seats to other passengers!
​The "Service":
​When we confronted the cabin crew about this blatant error, they completely brushed us off. They didn't care at all and lazily told us that they couldn't do anything on board and that we just had to "file a complaint online."
​The Robbery (The "Refund" Process):
​We followed their instructions and filed a formal complaint (Ref: C-11213303). Air France’s response was an absolute slap in the face. They replied under reference C-11177103 stating:
​"We would like to inform you that your EMDs (Electronic Miscellaneous Documents) have already been utilized. Therefore, there is no refundable balance remaining."
​This is an outright lie and illegal practice! How can a service be "utilized" when we were physically forced to sit in standard tight seats? They literally took our money, gave our product to someone else, and are now refusing to give our money back, claiming we "used" it! To add insult to injury, they ended the email by saying they “look forward to welcoming you on board our flights again soon.” I will never fly with this fraudulent airline again.
​Verdict:
​Air France has zero customer service, zero ethics, and zero shame. They steal your money and hide behind automated, copy-pasted email templates. Save your money, save your sanity, and fly with any other airline but Air France!
​Final Rating: 0/5 Stars ❌

I would never think i would say this about airfrance but they really dont care about their passengers.. we got downgraded last second before our flight and as a family with a child they didnt even care to help us get seats together they are expecting 4 year old child to seat alone on a international flight what a shame air france!!!!!! Customer service 0 helps and additionally we had to lose 2 days of travel time to find a seat to travel

I have been flying with Air France for the past 17 years, and unfortunately, I have noticed a steady decline in service quality year after year.

This decline is visible both in the customer service experience — whether online or by phone — and onboard, where the level of care and attentiveness no longer feels consistent with what Air France used to represent.

My most disappointing experience was during my first flight with my baby. As a parent traveling with an infant, I expected basic guidance and a minimum level of support from the cabin crew. Instead, I felt that the flight attendants were avoiding my questions. I was not asking for special treatment — only a minute of help to understand practical things, such as where to dispose of diapers and how certain baby-related needs should be handled during the flight.

Unfortunately, no meaningful guidance was provided. Traveling with a baby can already be stressful, and the lack of empathy, clarity, and assistance made the experience unnecessarily difficult.

After many years of loyalty to Air France, it is disappointing to see the service become less personal, less attentive, and less customer-focused. I hope Air France takes this feedback seriously, especially when it comes to supporting families traveling with infants.

The worst airline - super cramped (and I weigh 118 lbs) delayed flights - lost baggage- no customer support at all - they expect you to do all the leg work for the job you paid them to do as they are completely incompetent

My flight from Zurich to Paris was delayed. I would be too late for my Paris/Dublin flight. The staff at the check-in desk were friendly and extremely helpful. The booked me on an alternative flight direct to Dublin and offered me overnight accommodation at the Radisson Blu Zurich airport.

4 - Phone customer service preflight was very good for the most part. Helpful with adjusting my flight and answering questions. Conflicting info from two diff agents though. One said another flight wasn't available and another did after I found it online and called back.
4 - Seats on international flight were comfortable, service and food OK, clean.
2- They made us check our luggage at the gate saying it was "full" and then let others on after us with lots of carry on. (We were regulation size too - but at back of plane). Staff was kind on the plane though.
1- We had a 1hr 30min connection window: we weren't supposed to go through screening in Paris, but they directed us so poorly we had to. Then, in Paris, they go very slow, won't accommodate short connections, make u take ALL of your liquids out of the bag and remeasure it. We had to RUN to our connection and had minutes to spare!
Overall: I may use them, but definitely avoid Paris hub at all costs!

Warning! They don’t pay you back for expenses due to delays even if they promise to do it and also have to do it according to the regulations. I will never travel with them again!

They lost our baggage flying from Manchester to St Maarten. We accept this happens and we're told we had 100 dollars each for emergency items. We did this ( taxis you collect our bags when they did arrive and some toiletries). Absolute joke trying to reclaim the money. They just closed the claim without paying us a penny...then sent a survey saying 'how did we do?'!

It go me where I needed to be, but with a 2 hour delay in the depart and still taking time to check the size of my luggage I got frustrated and ended up here.

We took a flight from Hamburg to Paris. To our surprise we were not able to get our boarding pass through online check in. Even if we only had hand baggage we had to go to the check in desk. The cue was so long and there was only 1 person attending; thus it took ages and even being 2,5 hours before take off was tight in timing. Worst flight experience ever for a short flight within Europe

For days I have been trying to book a flight on Air France from Paris to Nairobi. I spent 50 euros updating my Senior Pass in hopes I could get a good price. Much to my dismay, in doing the online chat with an agent, it is revealed that not only is the Senior Pass invalid and useless on long distance flights, We pay 50 euros for it thinking it will help, when in fact it is as inept as the AF amateur pilots. On the same front we learn that teens get a 20% discount on the very same route. So in essence, we learn the hard way that Air France discriminates against seniors.

Been waiting for a refund since January . Was given a Refernece at the funds were in my account and I must call the bank to release . When I called the bank there were no funds … unacceptable and dishonest and can’t get hold of anyone

The one star is for the crew. Air France has the best crew members but its customer service sucks. Customer service is everything especially when a passenger is right and have proof. I’ve flown the air line twice . The first time I let my situation go with whatever their rationale was. But I flew the airline on 4/7 arrived in Kenya 4/8. I was attending a wedding on 4/11 and had to leave Nairobi on 4/10. The airline failed to load my suitcase and when I arrived in Nairobi, I did not have change of clothes not even an underwear. The representative told me to check on 4/9 at night when the plane lands, took an uber went there and they told me that they were sorry because the plane flys in every other day which meant it was to arrive on Friday night and I was leaving on Friday morning. It coast me a lot because I had to stop at the mall and bought me a wedding outfit, shoes and clothes to wear as I was going on Safari after the wedding. Did all that and returned on 5/4 to the States. So I filled a claim with my receipts, they responded by first apologizing which is nonsense, they told me that they could not see the dates on the receipts. So I straightened out the receipts and send them to them. After they received the receipts, they said that it was past 21 days and they cannot reimburse anything after 21 days. Internet is not that reliable in Kenya and I told them that I was waiting to get back to the states to be able to file. The status of my case was closed. I tried sending them an email to explain the same and have not heard from them and will not hear from them because my case is closed. Just like that. Fly Air France at your own risk and pray nothing goes as unplanned. They will find the dumbest excuse not to accept liability even when you have proof in your hands. I’m done with them and I’ll tell anyone flying international not to fly Air France. That’s my second experience, I’ve had with them and I’m done.

Worst service ever. My brand new luggage was broken, and on top of that, your app glitched when I tried to add baggage, forcing me to pay double the price.

Customer support has been nonexistent — no replies, no emails, no proper contact options. Every time I reach out on social media, I only get the same automated response saying you have “high volumes of requests.”

At the airport, your staff told me I had to submit everything within 7 days for my luggage claim to be valid, otherwise it would not be considered. But during that entire time, your company failed to respond or provide any update at all.

Completely unacceptable customer service and extremely disappointing experience.