Air Europa Reviews 

I NEVER write reviews. AirEuropa however is the worst airline company i have ever experienced (for multiple reasons)

First i did a trip myself, which was absolutely awful, with bad food, terrible service, rude staff and bad leg room even for a short guy of 177cm.

Then when it comes to my girlfriend flying down 1 month later. They are simply denying her to travel because she does not have a return ticket. (mind you i did the exact same trip 1 month earlier.) The staff is unwilling to resolve the issue whatsoever, and the woman that is supposed to help the customers down right refuses to speak to me in the phone to help her.

I am so shocked that people can run a business with such low company standards. In the future i will try to avoid AirEuropa by any means possible, even if it means i have to fly 10 more hours then necessary.

This airline does not support anyone who travels without check in bag . If visa check is required (which is one minute) , you have to line up behind ALL the people who have the mountains of luggage . Even Ryanair has dedicated line! Being worse than Ryanair in anything - that s takes the cake!
At the gate they forced me to check in my hand luggage claiming flight is full . I explained that I have doctors appointment straight after and asked to check if there is really no space , to which I was told to get lost (not a quote), but in a very rude dismissive way . What do I see when I walk in into flight? EMPTY hand lugguge space one compartment after the other . I asked flight attendant why they took my bag forcefully ? They say “oh sometimes it does get too busy …” . So they don’t give any f**s about your experience . Absolutely not worth whatever money you think you are saving , even Ryanair or easyJet would be a better choice . Of course Iberia would be imbarraced to hear that such service even exists .

what a bunch of stingy people

580€ for one way ticket and they want 3€ for a single use headphone

9h flight and you get a small meal

should be ashamed charging prices like this and not even give the bare minimum

THE WORST FLIGHT AND AIRLINE OF MY LIFE. The aircraft, even at the departure of an intercontinental flight, was in precarious hygienic conditions. We had paid for and chosen the XL seat which unfortunately was located in the "Toilet" area which, shortly after takeoff, was devoid of any necessities (toilet paper), the bins were never emptied and the paper, used and dirty, was scattered both inside and in the outside area and therefore in front of our seats. During a 13-hour flight they served food, the worst in 30 years of flying, shortly after takeoff and then served nothing else, not even simple but vital water. In all this the flight to Lima, via Madrid, suffered about 10 hours of delay. From 11 pm, the scheduled time, we departed at 8 am and NO ONE gave any information and assistance during the night we had to spend at the airport because they kept announcing only hourly delays until, at 3 am, they published the morning departure time on the board, which also departed an hour later. On the return we made a request for compensation for a delay of more than 3 hours which was not followed up and responding after PEC and reminders that nothing is due to us for a delay due to the aircraft. We responded by indicating what is provided by the Law and the reasons why compensation is not provided but they still denied any explanation despite being obliged to give it. Even Ryanair, for shorter delays, compensated simply by filling out a form. STRONGLY DISCOURAGED.

Absolute catastrophe! I am stuck in Lima since 2 days with a couple of hundred others and they're doing nothing to solve the problem. No information, no solution since 2 days.
They can't even manage to organize 2 queues, it is like a civil war here in the airport, because they don't organize. People are standing in line for 6 hours, they don't supply any water or help. I called every Hotline, in Peru, in Germany, in the headquarter in Mallorca, nobody cares. There are elderly people standing since hours, they don't bother to protect them or organize a preferencial line. They ignore every single european air passenger right. It is an absolute horror. Never, please never buy a ticket with AirEuropa. They don't deserve it...

The airline delayed then cancelled my flight right before boarding. I went to speak to AirEuropa staff at the airport and they were rude to everyone who was impacted by the very last minute change. The airport automatically rescheduled me to a flight much later in the day with an 8+ HOUR overnight layover. I could not go on that flight because I already paid for a hotel! I filed a claim for a refund and I have STILL not gotten my money back. The refund request was submitted over a month ago!!! Oh and to make up for the inconvenience, all they gave us was €5 food vouchers. Do yourself a favor and do not fly with this airline!

Good morning

Just a heads up. I've flown with this airline for many years, and lately I've noticed a noticeable difference in the quality and passenger treatment. This was my experience. The flight was delayed 40 minutes, then 60 minutes, and my ticket included luggage in the luggage rack. During the chaotic and slow boarding process, they loudly announced that there was no more room and they would put them in the hold. It's annoying, but it can happen.
What constitutes a total lack of respect and professionalism is boarding the plane and seeing at least three luggage racks completely, yes, completely empty, near our seats. When some passengers protest, they quickly close them. When you complain because you have an important work appointment at your destination and all this delay will add to waiting for your baggage, there is no empathy or apology, only unjustifiable explanations: "The racks were empty. They could have simply kept filling them until there was really no more room, which is what the purchase contract with the right to carry-on baggage implies." If you protest, as several passengers did, the flight attendant becomes indignant and angry. How dare they protest? These are "company rules." He directly threatens that if you don't shut up, he'll call the police and get you off the plane. If you ask him to treat you with respect, he walks away, pretending to make good on his threat, and then comes back with another member of the team, who is much more kind and conciliatory, to demand conciliation and blah blah blah. But he doesn't apologize, which was the only thing he should have done instead of behaving like a disrespectful bully. On the other hand, removing a passenger from the plane is only done if they pose a security threat (which certainly wasn't the case at all), and it's quite complicated since our suitcase was already on board. By law, a suitcase can't travel without its passenger. In a democratic country, the police have no use for intimidating people, proving themselves right when they aren't, or silencing those who justifiably protest. The reality is that we arrived late, missed our appointment, and were very upset. We're simply sharing this so that when you choose your airline, you know what to expect. The company offered to let me send my complaint to them via Facebook or Instagram. They must realize I'm a fifteen-year-old, and therefore, I think they'll do more than, in the best-case scenario, send a standard text: "We're so sorry," etc. For my part, I'll keep telling the truth and choose any other option.

Worthless airlines, the space is the same as for Nacional flights while it’s international. No free earbuds but they offer a screen. Last time I flew with this airlines

The credit-card processing on the website is broken, as others have pointed out.

You try to check-in, buy a seat, but then cannot check-in because you cannot pay for it! At least make it possible to remove the seat booking, so people without baggage don't need to stand in line at the check-in counter for an hour to resolve the issue.

Excellent Customer Service Over the Phone!

I had to change my flight with Air Europa today, and I was pleasantly surprised by how smooth and efficient the process was. Their phone support team was incredibly polite, patient, and genuinely eager to help. They took the time to understand my situation and quickly found the best solution for me.

It’s rare to come across such attentive and professional customer service these days, but Air Europa truly delivers. The whole experience was stress-free, and I felt valued as a customer. I highly recommend their service to anyone looking for an airline that prioritizes passenger satisfaction!

1 star is already too much...

Awful customer service, they lost my luggage provided no explanations, a very poor compensation and continued not replying to my requests for clarifications.
I hope they will close soon.

Terrible customer service and zero refunds policy. Had to cancel my booking 30 minutes after payment due to visa issues. No refunds and no sympathy.

They show you an optional free seat selection, you click on it, and then they say you now are forced to pay for your choice.
No way to going back to the free allocation.
One of the worst airlines I’ve ever seen

PLEASE HEED THESE REVIEWS AND DO NOT FLY WITH THESE TOTAL COWBOYS

We were due to fly to Cuba, via Madrid on 21st February for a very special occasion we’d had planned for a long time. Our first flight was delayed, and delayed, and delayed due to several technical issues.

We were kept waiting with no information & no one to help, only one representative in the airport who had to work for the first 20 hours of the delay. We were kept on an overheated plane while engineers attempted to fix these issues.

The flight was ‘rescheduled’ to 25 hours later, only after a second attempted flight meant we were on the plane until 4am. Due to this, the airline decided to assign a new onward itinerary, which would have meant us flying / travelling for over 3 days without sleep.

The customer service centre were UNABLE to help us move our booking, provide any updates or any support whatsoever - they just kept telling us that the airport should have, which is not correct!! There are no airline desks anymore.

After a laborious 24 hours of misinformation & ZERO support, we decided to cancel our flight for a refund, as we were not confident we would either get to our destination, or be able to return. This should legally be immediate due to the circumstances … it took 3 phone calls & speaking to 5 different people to be told the ‘refund request’ would take a minimum of 2 weeks.

I’ve never experienced such awful service, PLEASE don’t travel with them

ZERO STAR! DISGUSTING! THE WORST AIR COMPANY EVER. 28h DELAYED FLIGHT, BOARDED TWICE AND TWICE GOT OFF, TO BE CANCELLED AFTER ALL THAT INSTEAD OF CANCELLING RIGHT AT THE BEGINNING. TREATED PEOPLE LIKE 💩 DO NOT USE OR BOOK. SCAM AND LOOP HOLE TO GET REFUND AND COMPENSATIONS

If I could give 0 stars I would. Travelled to connecting flight in Paris, I was delayed missed connection, despite paying to upgrade to business class they didn't honour this on my flight the following day. The staff were miserable and unhelpful. I spent a night in Paris with no luggage then upon arrival in Cuba they completely lost my luggage. I submitted receipts for what i bought and they refused to refund or compensate. I was in Cuba without so much as a toothbrush. It completely spoiled my holiday and they still refuse my refund on services not taken. Ie : business class. I was told by air Europa in Paris I woykd receive a refund. I so wish I hadn't paid £1300 to upgrade again. The seat was filthy, food rubbish service and service diabolical. I only upgraded again to spite the horrid woman on check in who said no upgrade for you. I wish I hadn't given them another penny. I am well travelled and would NEVER fly with Air Europa again. These guys are a law to themselves.

I want my baggage back I’m waiting for more than 2 weeks!!!

I had some € cash in my backpack they stole it.
I was travelling from Málaga to Madrid.
When I was boarding at the gate the staff asked me to give them my bag so they can keep it under the airplane as there's not enough space inside the small airplane, and they said they will give me my bag back once we land. And they stole the € cash. I contacted them so many times, asked me police report i sent them, but they never helped.

I have never had a worse travel experience in my entire life. We made it to the airport for a 6AM flight that they delayed and later canceled with no staff at the front boarding area to give us questions. Then I was put on a flight 15 hours later. They then put me on a flight at 6AM from Madrid expecting me to stay the night in the airport to wait another 14 hours than our original flight time. I called customer service and tried talking to people in person and they were horrible. My best advise is to NEVER flight air europa.

At 14 december i had to fly from Brussels too Caracas with a stop over in Madrid. At 13 december air europa informed me by email that my first flight from Brussels too Madrid will have a delay from 21 minutes. At the checkin they informed me that the delay will be 40 minutes. At the gate the delay increased at 1h30 minutes. Worry about this delay i asked the employees if i still will be able to reach in time my second fly to Caracas and if they will find a solution in case of the contrary. Arrogancy and sarcasm was the answer. They presented nothing of empathy. When the delay increased to 2 hours they closed the boarding area and left us alone at the gate. Finally came an other staff member and he assured that everything was ok, that the connect fly was advised from the delay and that they will assist me in Madrid. In the meantime the plane arrived at the gate. I asked the change my row to leave the plane quickly once arrived in Madrid. They refused my request. Also in the meantime i recieved another email from the company with information about the rule 261/2004.
With a delay of 3 hours the plane left Brussels. Once arrived i Madrid it took me almost 20 minutes to leave the fly. There was no assistens, i had to run at gate b22 and arrived there 13 minutes before the departure time. The gate was already closed, the plane still there. The staff was not informed by Brussels and the refused me the acces to the flight. After a heavy discussion finally they verified and admit to didn't know anything from the delay. There was no comunication with Brussels. They sent mi to the air europa office, where they informed me to have adapt my boarding pass and that the barcode will allow me to dinner at burger king. Once there i had to pay my food, no adaptat ion was made.
We were only 2 passengers with destination Caracas.
I will not share what happened with the hotel voucher they gave me, but it also improved their total ineffiency, total irresponsabilty, total lac of interes in their clients who travel alone and islated.
Now they reject their obligation to indemnise me, like the regulation 261/ 2004 stipulate with an evasive email. Air Europe is the worst company i know in 40 years that i am travelling.