Airbnb Reviews 

Airbnb allowed a host to write a review where they accused my husband's elderly parents of stealing a hand towel and a basket from the villa and also of damaging items. I had already complained to airbnb about the host prior to the review being left because he had been pressuring me on WA to make payments for deposits etc outside of airbnb plus other things and had made us feel very uncomforable. When he left the review (which is libel), I asked airbnb to take it down because it was simply not true and there was no evidence. It is to the best of my knowledge not legal to publicly accuse someone of stealing (committing a crime) The host had messaged me so much on WA accusing my husband's parents that we had to block him because it was upsetting them and ruining their holiday. Airbnb would not take the review down. So I closed my airbnb account (after many years as a loyal customer with excellent reviews from hosts). I will not be using them again.

I have been using Airbnb for years, and I never expected to be treated this way.

My flight to Catania was officially canceled due to a volcanic eruption, an extraordinary natural event completely beyond my control. Because of the cancellation, I was physically unable to reach the accommodation and therefore could not use the first two nights of my reservation.

I contacted both the host and Airbnb support immediately. I spent two days trying to resolve the issue and provided official documentation from Wizz Air confirming the reason for the cancellation. Despite this, I only received generic responses and a complete refusal to issue any refund.

What disappointed me the most was not only the decision itself but also the lack of genuine customer support. I repeatedly asked why Airbnb’s policy regarding major disruptive events did not apply to my case, but nobody was able to provide a clear explanation or even reference the specific policy used to deny my request.

As a result, I lost money for two nights that I was physically unable to use because of a natural disaster. This experience completely ruined the beginning of my vacation.

I expected much more from a global company like Airbnb. Unfortunately, after this experience, I will seriously reconsider using Airbnb in the future.

Billal and Faycal were really nice and accommodating. They could not do enough to make sure our stay was comfortable and pleasant. They took us for a site seeing trip which was not included in our package. I cannot recommend them enough for future customers.

I had an issue with the place that I stayed in Ottawa, due to noisy house and neighborhood. Upon receiving my complaint, Airb&b contacted me directly and resolved the issue by refunding 50% of my paid amount. I am extremely satisfied with their resolution center and the way they handled it. Thanks a lot. Will use and recommend them all the time.

This is the worst customer service I have ever encountered. DO NOT go with Airbnb. They gave me the wrong instructions to cancel my reservation that they admitted to on a call and they still refused to refund me. Absolutely unbelievable. I thought they had a good reputation but the more I read the more I realize their customer service is broken. They have lost a customer for life.

I cancelled a booking and, during the cancellation flow, mistakenly selected “booking credit” instead of a cash refund. I reported the error to Airbnb customer service within 30 minutes — not days later, minutes.

Despite this, Airbnb has refused to reverse the transaction across four separate customer service conversations, citing their Terms and Conditions. I even tried, in good faith, applying the credit to three different new bookings and cancelling them, hoping it would trigger a cash refund — each time, the money just got locked back in as “credit,” never as cash.

€1,232.50 of my money is now permanently stuck on a platform I don’t want to use it on, over a genuine, immediately-reported mistake. No flexibility, no exception, just a repeated copy-paste reference to the terms.

If you make one wrong click during cancellation, be prepared to lose access to your own money — even if you catch it instantly. Don’t put your money into this app.

I will never use Airbnb again. We are a family of four on what was supposed to be a wonderful vacation, and this experience has been incredibly disappointing.

Imagine checking into a hotel, sitting on a chair for the first time as it was intended to be used, having it break, and then being charged to replace it. This happened to us at an Airbnb home, and Airbnb is charging us for it.

Instead of enjoying our vacation, we've had to deal with an unfair claim over something that occurred during normal use. We feel completely let down by how this was handled. We will not be using Airbnb again, and we cannot recommend the platform based on this experience.

Last time EVER using this garbage platform. All the listings are on other websites anyway.

their policies are idiotic, doesnt allow for flexibility on payment methods, like we all have the same banks or the same situations. anyway their TERRIBLE agent by the name of Harsh, just simply cannot understand that i want to remove old payment methods, update a new one and settle amount payable. They outright REFUSE ! this ofc is in violation of a bunch of stuff and legal action will be taken. in all probability, i suspect they thought i was a fraud

AVOID THIS COMPANY !!

Horrible experience, arrived for a 3 night stay for my parents who were travelling from abroad. We got in the main door and to the flat entrance and found out someone was staying at our flat. Being Airbnb they had zero solution other than offering a discount to another stay. Eventually they agreed to pay us one night of hotel, bu the stay and experience was completely ruined. Terrible systems they have obviously don't work.

This platform hates its hosts and guests. If Airbnb can’t profit good luck.

Despite claiming to have review policies in place it doesn’t enforce them. Aircover is a joke; you need to provide a blood test to get a partial reimbursement.

The more they automate with AI the worse it gets. Didn’t get what you need, too bad too stupid.

I’m moving to any other platform possible to host. They’ve lost complete touch with how they make money.

Sorry to put a review here but I had no other visible option. My CC was used through an Airbnb account and I got charged $1600. Opened a chat with Airbnb and they connected with me but 0 support...
I mean almost ZERO... They sent chat messages, they escalated the issue and escalated person sent me 2 messages and closed the chat after I said I got scammed and my CC information has been used by other people...
Thank God I reached Chase and opened a dispute claim, and it got accepted within hours.
Sorry but will never deal with airbnb.com

I am writing this to warn all future travelers. I recently stayed at an Airbnb listing that was completely uninhabitable. The property had a severe cockroach and flying ant infestation, visible mold on the window right next to the bed, and mold growing inside the provided Brita water pitcher. On top of the health hazards, the property lacked promised amenities (no Wi-Fi, blocked carport, no full-size fridge) and had zero accessible pathways for a disabled guest.I reported these severe health, safety, and accessibility violations to Airbnb immediately upon checkout. Airbnb completely failed to protect me. They refused a proper refund, offered a insulting $33 back, and closed my case without addressing the hazardous conditions. To make matters worse, a system glitch/time-zone error locked me out of leaving a negative review on their platform before the 14 days were up, meaning other guests are still in danger of booking this toxic property.I have filed a formal fraud and services-not-rendered dispute with my credit card company. Do not trust Airbnb's review system, and do not trust their customer support to keep you safe.

Airbnb left my family stranded in D.C. after a confirmed reservation failed after check-in time. We had received access instructions, arrived at night, and found the place double-booked. Support was slow, inconsistent, and closed/dropped the case before the reimbursement issue was resolved. A refund for an unusable booking is not enough when Airbnb’s process leaves guests scrambling during a major holiday weekend.

One of the outlets in my air BnB set on fire, and when I tried to report it the customer service reps were completely useless told me they did not find any issue with the safety and could not refund any part of my trip. They then closed the issue with out my consent, meaning I had to place multiple reports in order to get any kind of outcome. When re-opened the customer service staff only “tried to reach” me at ridiculous times such as 1am and then would “automatically close” the incident if I did not respond within the hour, knowing full well that the time difference would mean I could not respond as I was asleep. Air BnB still allow this host to use their platform despite the incredibly unsafe electrics and I’m sure that this will lead to a huge safety issue in the future. Disgusting platform with no regard for the safety or comfort of customers and everyone who I spoke to in customer services were dismissive, clearly reading from a script, and to be quite frank irresponsible.

HELP!!!!!!!

Airbnb and its host ruined my 4th of July holiday and my 33 anniversary!!!
They left me and my husband in an over 100 degree unit the was 118 on the deck. With no shade. The ac did not work in extreme heat and that violates their rule for safe and livable accommodations. Had they left a dog in those conditions it would be illegal!!! It was hard to even breathe.
I reached out to the host and support about the issue.
The host lied and then so did Airbnb about my refund. I spent $698 for a 2 night stay that i could not use at all. I had to find and fund last minute lodging on one of the busiest holiday weekends of the decade. I cried for my entire trip. I messaged and tried to work with the host and airbnb for several days -still to no avail. They insist i stayed when i have messages showing i left the property unused bc it was uninhabitable. And receipts for my other stay that had to be booked.
And they are still debating my refund. I am out my special memory and most of my money.
I have now involved the BBB.

I would suggest you use the other company that starts with a V
I am living a nightmare dealing with Airbnb 👎👎 😭😭😭😭💔💔

We tried to be easy guests and we left the home in great condition. Overall, the space was usable, but a few things during our stay felt off and made the experience uncomfortable.
Communication with the host became unnecessarily defensive when we asked straightforward questions. For example, there was no kettle when we arrived, and then a kettle appeared on the counter the next morning partially filled with water. When we asked about it, the host became defensive. The same tone came up when wind knocked over the outdoor garbage bins.
There were also several maintenance/cleanliness issues that should be addressed: dirt/debris under the carpet in the ensuite bathroom. broken venetian slats (we had to cover the broken area with towels for privacy), and loose toilet seats in both the main bathroom and powder room. Also we must mention that there are no counter spaces at all in all bathrooms which was very inconvenient.
We left the house in great condition when we vacated the premises. However, based on the overall experience - especially the host communication - we would not choose to stay here again.

I had a very disappointing experience with Airbnb and a host in Limassol. I booked a 9-night stay but had to cancel it. Despite coordinating directly with the host (Alexandros) to make those exact dates available for a new 10-night booking, the host refused to offer any refund or apply a special offer for the new stay, effectively keeping 50% of my original payment for no service rendered.

Even though I reached out to Airbnb Support and a Senior Case Manager, they refused to intervene. They acknowledged the host had opened up the calendar for the dates I previously booked, yet they allowed the host to keep the money from my cancellation while simultaneously charging me for the new, higher-priced stay. Airbnb’s stance is that since I initiated the cancellation, they will not enforce a refund or override the host’s decision, despite the host clearly benefiting twice from the same dates. I feel exploited by this policy, and the support team provided no path for resolution despite my clear evidence of communication with the host.

I came off Airbnb a while again because they do not look after the hosts and yet again after my first booking I the host am not protected. I have a guest that won’t leave and Airbnb have closed that me case with no repercussions for the unwanted guest. They take their fee and wash their hands da if any situation.their response was to call authorities to deal with it. WITHOUT OUR HOMES AIRBNB WOULD NOT EXISST.

Not safe to set and build a business, i had service as a professional photographer and also hosted experiences in Rome,Italy.
All my activities were 5 stars average reviews, not even 4.99. They deleted my account and didn’t give any explanation about it. They told me there is report from a guest and we deleted your account. I requested information about what was report about or which guest did, as we have all conversations exist with guests we hosted. They even didn’t ask to show something, and said that if a guest claims a report without even any proof like i felt unsafe or uncomfortable, we deleted your account. There is not any protected rights and safety of hosts’ businesses. I sent appeal even they didn’t try to respond appeal until i tried to reach out them with email , after they even didn’t respond appeal until, they just upheld decision and didn’t give any explanation or updates. They just sent same email as before.
Best
YaYaGraphy from Rome

We stayed in Ginger Cabin which was smelly and dirty at Billing Aquadrome in Northamptonshire, the campsite looked nice and I didn’t book through them but through Air B&B. So please skip Ginger Cabin. I had to clean the caravan before we unpacked but this wasn’t before I tried to book somewhere else! Silverstone weekend wasn’t possible!!
The caravan smelt of urine, the sofa was ripped, the toilet seats were badly stained, the shower and bathrooms looked like it had never been cleaned and the whole places looked dusty, dirty and in need of a good clean, which I did. I contacted the host about the rip in the sofa but was worried if they said I had to leave if I mentioned how dirty it was. I have informed him of the state of the caravan I also cleaned the van before I left. I have photographic proof and sent it to the host. The only positives I can find was the mattresses were old but clean and there was new pillows and quilts. I have stayed in many caravans but never one like this!!!