Airbnb Reviews 

My honest negative review was removed, while the host was allowed to post a false revenge review about me. This is exactly why almost every host is a “Superhost” and you barely see reviews below four stars. The whole review system cannot be trusted.

My experience with Airbnb has been extremely disappointing.

My 6-year-old daughter suffered a 2nd°burn to her scalp after using an unsafe hairdryer provided at an Airbnb property that catch the fire flame go to her sculpt. It was a frightening experience, and as a parent, it was heartbreaking to see her in pain.

What made the situation even worse was how Airbnb handled the claim. The process dragged on for more than nine months, only for my claim to be refused in the end. Throughout the process, I felt they did everything they could to avoid taking responsibility for what happened at a property listed on their platform.

I expected Airbnb to put customer safety first and to handle serious incidents fairly and compassionately. Instead, I was left feeling ignored, frustrated, and completely let down.

Based on my experience, I have lost all trust in Airbnb and will never use their service again. I would not recommend Airbnb to friends or family. If customer safety and support matter to you, I encourage you to think carefully before booking. My experience has shown me that when something goes seriously wrong, you may not receive the support or accountability you expect.

The user booked accommodation many times without problems; refunds after cancellations arrived quickly, and the app conveniently stored the itinerary, property details, and messages.

I booked one night in Faro (20–21 July) through Airbnb. I arrived in the city an hour before check-in, already exhausted from travel with my friend and our luggage — it was an extremely hot day.

The host told me to check my email for check-in instructions. The email contained a link to an external "platform" demanding a 200€ "security deposit." I noticed the IBAN was Italian and the account holder's name didn't match the host's name at all — a clear scam. This deposit was never mentioned anywhere in the original listing.

When I confronted the host on Airbnb's own messenger, he insisted it was "normal" and that I had to pay to get access to the apartment. I refused and asked for access anyway — he refused to let us in.

I had already paid the full 72€ booking amount through Airbnb. I called customer service and spent 6 hours on the phone, speaking to 6 different agents. Every single time, I had to re-explain the entire situation from scratch, wait while they "reviewed the chat," get told to wait for a callback — and then nobody called back. This repeated six times.

What's worse: multiple agents initially told me the 200€ payment was normal and that I should just pay it. I refused and kept insisting it was fraud. It was only after 6 hours that Airbnb finally agreed with me — cancelled the booking, suspended the host's account, removed all his listings, and confirmed in writing that it was a scam. So for most of those 6 hours, while I was stranded in the heat with luggage, Airbnb's own support was pointing me toward paying a fraudulent account instead of protecting me.

Small comfort: I was still stranded, without accommodation, in a city I didn't know, in extreme heat, with no refund yet in hand. They sent a voucher, but the only remaining options at that price were unusable, and I didn't have spare money to book anything else since my 72€ hadn't been refunded. My friend and I ended up paying out of pocket for a hostel just to have somewhere to sleep. As of today, I still haven't received my refund.

Airbnb's fraud detection and support process failed twice over: a scam listing stayed live long enough to target guests, and when I reported it in real time, their own agents initially told me to comply with the scammer instead of recognizing the fraud. If you book through Airbnb, trust your own judgment over their support line — verify every payment link independently, because in the moment I needed them most, they got it wrong.

This is the absolute worst site to list your home for rent. If any problem arises with tenants—such as smoking inside the house, theft of household items, or damage to the refrigerator, washing machine, or stove—you will not receive a single euro in compensation, even if you provide all the relevant invoices and photos.

C'est le pire endroit pour mettre votre maison en location. En cas de problème avec les locataires (fumer à l'intérieur, voler des objets, casser le réfrigérateur, la machine à laver ou la gazinière, etc.), vous ne recevrez aucune indemnisation, pas même un euro, même en leur fournissant toutes les factures et photos.

Used Airbnb to book holiday accommodation and ran into some issues. Lots of options to choose from. Will use again for sure.

This Airbnb stay succeeded because the listing, host communication, and actual property all aligned. The apartment was cleaner and more comfortable than I expected from the photos, the host welcomed us warmly, and small touches such as fresh towels and a snack basket made the stay feel personal. The location was also accurately described and made it easy to reach restaurants and local attractions on foot. Airbnb is a marketplace, so the quality of a stay depends greatly on the individual host and property. That makes accurate descriptions, clear house rules, and recent guest reviews essential. In this

Had a great holiday until host claimed for damage we did not cause even though they broke chain of custody when we left keys to the apartment with neighbour (who then stayed in apartment after we left). Challenged decision with Air BnB but sided in favour of host. Feel completely scammed.

We are "Superhosts". Our phone number is on other ABNB property listings, total violation of data and privacy statutes. Customer services are inept, have said they will investigate; have not investigated. We have small portion of our portfolio on this portal. Stay away, we will be terminating heading into Autumn. No oversight. We keep receiving messages from Leticia saying "If you still require assistance with this matter, please let us know within the next hour how we can help you". We have reported illegal content, illegal listings and intellectual property violations to ABNB. It's all pretty shocking.

Zero Accountability for Safety Hazards and Inaccurate Listings (Case ID A116794997)

​Our experience with Airbnb customer support was frustrating, slow, and completely dismissive of guest safety.

​We reported a major listing inaccuracy on our very first night (Saturday). Prior to booking, we had explicitly confirmed accessibility with the host team, who assured us the property was easily accessible, even with a stroller, alongside a listing claim of a "10-minute walk to the beach." In reality, the final stretch to the house was a hazardous, unpaved dirt road posing a severe risk of vehicle damage and preventing safe emergency access for our 4-month-old infant.

​Despite reporting this immediately on Saturday night and providing photos, Airbnb draggged out the process for four full days. Communication was constantly stalled due to support managers being assigned on completely opposite time zones, leaving our case sitting completely unaddressed during daylight hours while we were stranded.

​Even after a Senior Case Manager admitted in writing that the host failed to provide transparent details regarding the property's access, Airbnb refused to issue a refund override simply because the non-responsive host declined it. Support expected us to remain at an unsafe, misrepresented property indefinitely while they waited for a host who was deliberately ignoring messages.

​We were forced to vacate the property on Tuesday at our own expense to ensure our baby's safety, yet Airbnb closed our ticket on Wednesday while refusing to take responsibility for their own four-day administrative delay. Offering a minor coupon instead of upholding basic consumer protection standards for a misrepresented listing is unacceptable.

​If you encounter a safety hazard or a misrepresented property, do not expect Airbnb support to step in or protect you—their priority is upholding host payouts over guest safety.

I paid for my entire stay (July 3–5) in full and filled out every single form they asked for. Right before my trip, they canceled my reservation from THEIR end over a ridiculous $28 parking fee even though they literally had my card on file to charge it.
Then the real slap in the face: they're refusing to give me a single dime back, claiming their "agreement" allows them to steal hundreds of dollars from me over a $28 balance. That is complete lies and predatory behavior. They took my money, canceled my stay, and ran. Save yourself the stress and book literally anywhere else.

AIRBNB HOST INFO: HOME IN ALBRIGHTSVILLE NY HOSTED BY BRITANIE A HOUSE FOR 12 PEOPLE

Had a rental booked for a 18 months, Airbnb cancelled our reservation with out as much as let us help you find another similar listing that will meet your requirements, we had already paid and all we got was here is your refund. No considering the time it took us to locate the property or now it's closer to the travel date the lack of similar properties. Very poor business customer relations. I guess time to move on from Airbnb!

I have been s host and will not recommend AirBnb. They trest their customers very bad.

Worst customer service ever!
I left a review for a recent stay in Rochester, MN
“The house is located in a quiet neighborhood, it was spacious and clean.
Unfortunately, you cannot open any windows in the house and it was HOT. The thermostat never went below 76 degrees, no matter what it was set at, until our very last morning it got to 72. I had reached out to the owners, they said it was because of the big beautiful windows. And told us to go down and sit in the basement!
I could barely feel anything coming out of vents, the air does not work well period AND you can’t open windows in the house. I happened to notice while walking by they were actually changing the thermostat on the nest remotely, making it warmer!
I have a heart condition and slept for 18 hours because it was so hot in there and my body couldn’t take it. There’s a reason they have fans in every room.
Maybe some people are ok with that, but in my opinion in needs to be disclosed up front that the air does not work well. Mayo Clinic is right there. If you have medical conditions I wouldn’t recommend staying here unfortunately.”
My review was removed because the hosts complained about it and Airbnb just states it violates policy’s. When I’ve asked what policy it violates, they can’t seem to give a straight answer. But it’s ok to have no working ac when it’s 100 degrees out and it’s not a fire violation for windows that don’t operate. 👌

I have been an Airbnb host for more than 15 years and have managed over 20 properties. During that time, I have welcomed thousands of guests, invested heavily in maintaining my properties, and worked tirelessly to provide outstanding hospitality. I have always believed that Airbnb values hosts who care deeply about the guest experience.

Recently, however, my experience has left me questioning that belief.

The situation began when a guest brought an unreported pet into one of my properties. Unfortunately, that led to a flea infestation that wasn’t discovered until the next guests checked in. As soon as I became aware of the issue, I took immediate responsibility.

I relocated affected guests at my own expense, hired a licensed professional pest control company, and followed every recommendation to eliminate the infestation. The treatment has continued for more than a month because I refused to risk another guest having the same experience. During that time, I also relocated multiple reservations to other units and canceled others to protect future guests.

These decisions cost me thousands of dollars in lost revenue, relocation expenses, pest control treatments, and additional cleaning costs. I accepted those losses because doing the right thing for my guests has always been my priority.

Instead of receiving support from Airbnb, I was penalized.

My listing was suspended, and despite submitting a detailed explanation along with professional pest control invoices, treatment records, guest communications, and all requested documentation, it appeared that my evidence was never meaningfully reviewed. I received generic responses that did not address the facts I had provided, and ultimately my listing was permanently suspended.

What has been most disappointing is not simply the outcome, but the process.

Many customer support representatives seemed unable to fully understand the situation or make informed decisions. Too often, the responses felt scripted rather than thoughtful, leaving me with the impression that complex cases are not receiving the careful review they deserve.

As hosts, we are expected to respond immediately when problems arise, invest our own money to protect guests, and uphold Airbnb’s standards. I did exactly that. Yet instead of recognizing my efforts, Airbnb treated me as though I had intentionally violated its policies.

After more than 15 years of loyalty and dedication, this experience has been heartbreaking.

I am not asking for special treatment. I am asking for fairness.

Long-term hosts who have consistently demonstrated professionalism deserve to have their evidence carefully reviewed, their circumstances considered, and their cases evaluated by knowledgeable specialists instead of receiving automated or scripted responses.

Airbnb’s success has been built on the dedication of millions of hosts who invest their time, money, and trust into this platform. I hope Airbnb remembers that behind every listing is a real person who works hard every day to create exceptional experiences for guests.

I sincerely hope Airbnb will review its policies, improve the training and authority of its customer support teams, and establish a fairer appeals process for experienced hosts. Loyal hosts should feel that the company stands beside them when they do the right thing—not that they are left to bear the consequences alone.

Review from a host. Redicilious bad customer service that is outsourced to India and other cheap labour countries. They never answer your question and if it is too difficult they come up with a bullshit answer.

Water stinks like poo. Hot tub water too dirty. Bad house design. I tried to give it 0 starts but I have to give it at least 1 star.

After being an Airbnb Superhost for 12 years, this experience has completely changed my confidence in the platform.

A guest booked my apartment for 42 nights at an agreed rate of €80 per night.

After the reservation had already been confirmed, I updated my pricing for future bookings only, including a new long-stay discount. I never expected those changes to affect an existing reservation.

One day after check-in, the guest shortened the reservation by one night (42 nights to 41 nights).

What happened next was shocking.

Airbnb automatically accepted the alteration without notifying me or asking for my approval because the reservation still met their "monthly stay" criteria.

Even worse, Airbnb automatically repriced the entire reservation using the new long-stay discount I had created after the booking was confirmed.

Instead of simply deducting one night's stay, Airbnb reduced the nightly rate from €80 to €52.80, reducing my payout from €3,238.03 to €2,086.22 — a loss of €1,151.81.

I received no notification that:

the alteration had been accepted,
the reservation had been repriced,
my payout had changed.

I only discovered it after noticing the missing money.

I spent many hours with Airbnb Support. The Senior Case Manager eventually confirmed that there was no bug and that the system was working exactly as designed.

This was their explanation:

"If there is no old Length of Stay discount and there exists a new Length of Stay discount meeting the minimum length criteria of the new trip length, apply the new Length of Stay discount."

In other words, Airbnb confirmed that pricing rules created after a reservation is confirmed can be applied to an existing reservation if the guest alters the stay.

When I expressed my concern, the final response I received was:

"There was no system issue from our end. Airbnb have not done anything unfair with you."

The case was then closed.

My concern is not about the guest.

My concern is that Airbnb can automatically change the financial terms of a confirmed reservation without notifying the host or allowing the host to review the consequences.

After twelve years as a Superhost, I expected far more transparency and respect.

I have been a dedicated Superhost on Airbnb for 4 years with an impeccable reputation. Recently, a guest named Ramazan made a false criminal allegation against me in a public review. I immediately submitted official law enforcement and police clearance documentation proving that no such incident occurred and that the claims are completely false and defamatory. Despite clear official police evidence, Airbnb Ireland UC refuses to remove this defamatory review. This is a direct breach of GDPR (Article 17 - Right to Erasure) and an unlawful processing of inaccurate personal data. Despite my numerous attempts, my requests for review deletion are automatically blocked. They haven't even reviewed the police document I uploaded or my detailed breakdown explaining how this false accusation violates their own policies and constitutes a criminal offense under Georgian law. They simply repeat that rules are not violated, even after I listed line-by-line how severely their own terms are broken by this defamatory content. By allowing false criminal accusations to remain on a public platform, Airbnb is destroying my livelihood, my reputation as a single mother depending on this income, and causing severe mental distress. I demand immediate intervention from Airbnb's PR/Legal/DPO team to remove this defamatory content.

Booked a break away, but had to cancel. So once I'd gone through all the rigmarole, I was told that I was intilteled to apartal refund ie half because of when I cancelled. So now I'm about a month after cancelling the resavation, after umpteen phone calls and waiting for ages just to get cut off. Got an American chap, could hardly understand him as the line was bad. To be told I was not entitled to any refund as I'd only payed half. Nowhere in this process was I told that you had to pay full to get anything back. So £295 out of pocket. Didn't expect all the money, but when you kept getting told you was entitled to half the money back.