Air Algérie Reviews 

There is bad airlines then there is Air Algerie, the worse airline i have even had the displeasure of dealing with outdoing even Ryanair by miles for terrible customer service. they don't want to know about any issues you are having, the booking was made via another website even going as far as not letting you check in online, my flight was cancelled & the rebooking was made for me but Air Algerie don't want to know, this is the reason i stopped flying with them many years ago thanks for the reminder to never ever book again.

Constantly late, very rude, no tvs on long haul trips, dirty seats, NO WIFI. only positive thing was the pilots smooth landings

Tried to book a flight from Algeria to Europe as part of an evacuation route, following the large scale flight disruptions in the Middle East. Got a hold of the UK call centre and the woman we talked to was extremely rude and unhelpful. She ended up faking that the call was being disrupted and hung up on us. When we tried to call back in our desperation, she blocked us. I sincerely hope that there is such a thing as karma, and that it comes down in full force on that hateful woman.

1 star — completely unacceptable.
Air Algérie diverted my flight from Heathrow to Stansted without notifying me at all. I only found out through a friend, not the airline. That alone says everything about their communication — or lack of it.

I live near Heathrow, so being forced to travel an extra hour to Stansted was a major disruption. Worse still, I was traveling with my special needs daughter who requires a wheelchair. The airline showed zero consideration for passengers with disabilities or families with additional needs. Getting to Stansted is a serious challenge for us.

No warning, no assistance, no empathy. This experience was stressful, exhausting, and completely avoidable. I would strongly advise disabled passengers and families to avoid Air Algérie.

Why have an online check in if I have to check in again at the airport? Wtf is wrong with you?

My checked bag went missing after my flight with Air Algérie, and after some time the airline told me that it had been found at Béjaïa Airport. They said it would be sent to my home address, since I had already left Algeria. After that message, everything stopped.

I have been trying to contact Air Algérie since the summer — emails, forms, messages — and I have not received a single reply. No update about my bag, no explanation, no follow-up. Months have passed and the airline continues to ignore every attempt I make to resolve the situation.

Losing a bag can happen with any airline, but the complete silence after confirming they had located it is unacceptable. My belongings have still not been returned, and I have had to deal with this entirely on my own.

This has been one of the worst customer service experiences I have ever had, and I am sharing this so others are aware of how Air Algérie handles situations when something goes wrong.

Worst customer service in this world, which kind of people who you can hear them talking bad about the client..

The worst airline you can ever imagine. Changed my flight and was refused refund, not even a partial refund. Avoid at all cost.

Honestly a disaster!! I haven't used Air Algerie for over 15 years. I gave it ago today, and it was a catastrophic experience from start to end. Today the flight was on time, however, 1st class no signs or any indications to board as 1st class, we only been instructed to line up all in one lane and aggressive behaviour from the old lady leading the team, I hesitated to ask, but than had to and as the queue was too long etc... I was told yeah its ok to jump the queue but no organisation or anythjng... But importantly is once again the under performance of the staff not qualified to do the job to my opinion in all areas, it's obvious they are not scared of getting disciplined or reprimanded they make you feel they own the place and us customers we are under valued in fact we are nothing! The plane was very poor standards very old dirty everywhere and the shock is with all honesty from the start soon as we boarded the guy in charge Sat on a chair had coffee and kept talking to a couple of stewards they go n come back than that corner right behind the co pit turned into a meeting room they were 4 of them sat talking even when the pilot announced we are descending where the procedure is to raise the curtains and staff to lead by example after checking passengers and seat belt etc no no no one was checking they put the curtain down so that they dont get disturbed kept talking until nearly the end... It was disrespectful and unprofessional! I will never ever use Air Algerie again simple! Today's flight Algiers to London Heathrow....

If there was a way to give this airline a minus multiple times I would, how can you keep someone for almost a day without provision of accommodation or food, then when she complains you block her!

Meanwhile your white passengers are treated like VIPs!!!!!!!!!!!!

Air Algerie, is the worst airline in the world.
Costumer service Zero very bad
Staff horrible Zero education
Service under zero
Food the shit quality
Time always delay
So is better close the airport and use donkeys to travel .
Ratssa morra
Rip off

Horrible experience I had my ticket confirmed I got to the airport they said sorry the plane is full apparently the sold tickets more then the capacity of the air plane
So they put me on the afternoon flight that flight got delayed 3hours would you believe it
I left home at 6 in morning I got home at 23:40
For two hours trip
Air Algérie get lost

Worst airline ever poor customer service.text and call the will not pick I lost 400$ for a flight ticket I never used and the refused to make redundant

They don't deserve even 0 .after 4 years I didn't see my family ,I booked with them.they cancel the flight, they didn't send any email.they never respond.they delay it to July 9 only to Algeria.there is no flight to tunisia.so we have to go home on donkeys guys.this is a piece of s h .....

Still The same horror … they made go inside the airplane and unbelievable nobody informing why there is delay …. Now is almost 2 hours and we feel like sardines . The only thing they out the air conditioning on as we started to complain.
2025 and still this kind of mistakes 😡😡😡 shame on you

Not even worth 1star they never answer your queries on time that’s if they reply you may loose your flight and no one cares

I am writing to express my deep dissatisfaction with the treatment my mother and I received during a recent flight check-in experience with your airline.

My mother, an elderly and disabled woman who requires a wheelchair, was subjected to unnecessary stress and humiliation at the check-in counter. Her passport includes the abbreviation “Vve” to indicate that she is a widow, as is standard in French documentation. Unfortunately, your staff seemed completely unprepared to understand or process this minor detail. They questioned the validity of her passport over those three small letters and nearly denied her boarding as a result.

Despite my calm attempts to explain that “Vve” simply stands for “veuve,” meaning “widow,” the agent showed little understanding or empathy. This situation alone was distressing enough for my mother, who cannot stand for extended periods and was visibly uncomfortable.

To make matters worse, another staff member came over and, in an extremely disrespectful manner, instructed my mother to sit on the luggage scale. Asking an elderly woman to sit on a scale in full view of other passengers is not only inappropriate but also deeply humiliating. This completely disregarded her dignity.

The same staff then insisted on taking a photo of my mother’s passport. I explained that this was sensitive personal information and that such an action was inappropriate. The agent acknowledged my concern but still refused to proceed without taking the photo.

This entire ordeal was distressing, unprofessional, and unacceptable. My mother was left in tears, and I was shocked at how your staff handled the situation.

I must ask: Is this how Air Algeria treats elderly and disabled passengers? Why are staff members not trained to recognize common international document notations, or to handle such matters with care and respect?

The worse Airlines I have ever come across, almost all thier, flights delayed, up to 4hrs delay at transit without any compensation and my luggages where left behind on both trips, which I only received it after 2 weeks, one of bags was destroyed and I lost valuables inside which I wrote the customer service on several occasions but have never gotten a reply 😢

Good in Algérie