AHAVA Reviews 

54
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

I purchased the leggings and the ember bralette and I'm so glad I did. As soon as I put them on I was amazed. The colour is exactly as advertised. The material is so comfortable and smooth and while i... See more

Rated 1 out of 5 stars

AHAVA did not ship my order. Three weeks later, and I can only receive AI-generated responses that it should be shipped 24-48hours after the order is placed. They offer no phone number, no email possi... See more

Company replied

Rated 5 out of 5 stars

We have been Ahava customers for more than ten years. Their mineral lotion hydrates better than any other, especially for those of us who live in the desert. On our last order, I made an error. Ahav... See more

Company replied

Rated 5 out of 5 stars

I started using Ahava products over 20 years ago but somehow stopped using them until I recently rediscovered them. I had forgotten how much I liked the various products and the difference they make... See more

Company replied

Company details

  1. Cosmetic Products Manufacturer

Written by the company

AHAVA skincare is native to the Dead Sea region, the lowest land point on Earth and a one-of-a-kind natural environment. Dry rocky desert locked sea water inland millions of years ago and steady solar evaporation has turned the Dead Sea richer in natural mineral content than any other body of water on the planet. This is where your skincare comes from. The ingredients we use are unique to this region and have been famously benefiting human skin for thousands of years. AHAVA was founded on the shores of the Dead Sea in 1988, to combine this powerful natural resource with science and create innovative skincare solutions.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

54 reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 1 month

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4.4

All reviews

(54)

22 reviews in the last 12 months

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Rated 5 out of 5 stars

THIS IS AMAZING

I ordered the Ahava Peptde Smothing Body Balm, from Nordstrom rack, and it's the BEST PURCHASE I've made in a long time! You see, I have SEVERE Arthritis in my hands, knees, feet, and Shoulders. I know this is NOT Medically backed by the CDC, but it works like a dream, for my issues!!! Now, I had a Complete Shoulder Replacement surgery, in November, 2025, due to a DEVASTATING FALL ACCIDENT, at a Medical facility. The accident Completely Exacerbated MY Arthritis issues. However, the Osmoter Complex in this product, has made my issues, SO MUCH better, and it's smoothed my skin, like a baby's bum, too!!! I'm a senior citizen, and has worked for 52 yrs, and now on SSDI, from health issues. But, when I tell you, THIS PRODUCT, is rich, moisturing, and FULL OF VITAMINS, & Magnesium, which promotes healthy bone issues! It's amazing 👏. Please 🙏 please can you PLEASE send your BEST FAN some of this product to me, free, of charge? For I can't afford to purchase it as often as I'd like to. However, you'll be rewarded from Heaven's realm, for assisting your BEST FAN, if you help me. 😉. I'll tell EVERYONE I KNOW, about this fabulous product, and how it's helped me, on all of the platforms of Social media, for your assistance 😀 😄!!! I'm asking for this product, because, it's done more for my Arthritis/skin care, more than ANY purchase I've made in years. I need a job, so if you want someone to represent your product, I'M YOUR GIRL!!! My address is 3813 king street, Greenville, TX 75401. I'm sooooo grateful for this product, and it's really a luxurious feel to my skin, and my surgical spot, on my shoulder, it's smooth, soft, and with no irriation either! Please, help your best fan Miss Jackie, with some FREE peptide smoothing body balm, and you'll be blessed. If needed, please 🙏 call me. Leave a detailed message/number, and I'll get right back to you. 903-461-8760, anytime. Stay blessed.

15 July 2026
Unprompted review
Rated 5 out of 5 stars

Buy them you won't regret

I purchased the leggings and the ember bralette and I'm so glad I did. As soon as I put them on I was amazed. The colour is exactly as advertised. The material is so comfortable and smooth and while it feels snug and I was worried it wouldn't fit me at first, it actually strethcches very well and I had no problem getting them on. Leggings were a size S true to size, the bralette I got an xs which I don't typically get but I trusted the sizing chart and omg it fit perfectly. I immediately went back online and purchased the shorts. I must have them. I cannot wait for other colours to release from this brand I'll be buying. They are mostly bamboo which is why I purchased as trying to avoid polyester. The only faults I can give are that they only have 1 colour at the moment.

7 July 2026
Unprompted review
Rated 1 out of 5 stars

AHAVA did not ship my order

AHAVA did not ship my order. Three weeks later, and I can only receive AI-generated responses that it should be shipped 24-48hours after the order is placed. They offer no phone number, no email possibility direct to a human, and so far no solution. Frustrating all around. A terrible technology DEvolution that does nothing other than annoy clients. It will be my last time dealing with them.

29 May 2026
Unprompted review
AHAVA logo

Reply from AHAVA

Hey Tanya!
We are sincerely sorry for the frustration and disappointment this situation has caused.
This is certainly not the experience we want any customer to have, and it is not typical of our service.

Unfortunately, we are unable to identify your order from this review alone. Please contact us with your order number or the email address used for the purchase so we can investigate what happened.

Once we receive your details, we will personally review the case, provide a solution, and ensure you are properly taken care of.

We appreciate your feedback and hope you'll give us the opportunity to make this right.

Rated 5 out of 5 stars

Gift Card issue

I had an issue sending my daughter a Gift Card online to her email. When I read the confirmation sent, it seemed that the card was being sent to me instead. So I started an email conversation with the Customer Service team & they not only answered my inquiry immediately, they kept up the communication with me all along the way. Their words were considerate, sympathetic & so appreciated. This is outstanding customer service!

10 May 2026
Unprompted review
AHAVA logo

Reply from AHAVA

Thank you so much for taking the time to share your experience!

We're thrilled to hear that our team was able to help resolve the Gift Card issue and keep you informed throughout the process.
Providing caring and attentive service is very important to us, so your kind feedback truly means a lot. 💙

Rated 5 out of 5 stars

I started using Ahava products over 20 years ago

I started using Ahava products over 20 years ago but somehow stopped using them until I recently rediscovered them. I had forgotten how much I liked the various products and the difference they make to my skin.Not sure I had used the Osmoter serum or the Osmoter smoothing cream before but combined with the extreme day cream or the extreme night treatment has been a winner for my old, old skin! So happy I rediscovered them!!!

31 March 2026
Unprompted review
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Reply from AHAVA

It’s always a pleasure to hear from happy customers. Thank you for your kind words and for sharing your experience!

Rated 5 out of 5 stars

Amazing products and excellent customer…

Amazing products and excellent customer service! They made my exchange quick and easy. I have been using Ahava for years and love it!

27 March 2026
Unprompted review
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Reply from AHAVA

We are so glad to hear this! We’re so happy you’re pleased with both the product and the service!

Rated 5 out of 5 stars

I had an issue with changing to a new…

I had an issue with changing to a new email on the AHAVA website unsuccessfully. After contacting the company, I received two emails back-to-back, and the matter was resolved. After thanking them, I received an immediate response, not AI. Now, THAT is impressive.
Thank you.

26 March 2026
Unprompted review
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Reply from AHAVA

It’s always a pleasure to hear from happy customers. We’re honored to have you as our customer.

Rated 5 out of 5 stars

Great products AND customer service!

I have used Ahava products ever since my son gifted me some on Mother’s Day years ago. I love them so much I’ve bought Ahava for my daughter, stepdaughter, and granddaughters. Recently, I had the opportunity to experience what a great job their customer service department does. They responded quickly to my concerns and solved the issue to my satisfaction. I remain their number one fan!

14 March 2026
Unprompted review
AHAVA logo

Reply from AHAVA

It’s always a pleasure to hear from happy customers. Thank you for your kind words and for being part of our community.

Rated 5 out of 5 stars

Ahava stands by their merchandise and listens to customers!

I have been an Ahava devotee ever since my daughter brought me back a tube of face cream from Israel 30 years ago! Since then, I have continued to use their products. In all these years, only twice have I had an issue with products I received from online orders. Both times, Ahava customer service has responded quickly (I included pictures of the problems) and made good quickly by sending me replacements!

8 March 2026
Unprompted review
AHAVA logo

Reply from AHAVA

It’s always a pleasure to hear from happy customers. Thank you for your kind words and for being part of our community.

Rated 5 out of 5 stars

Amazing products and excellent customer…

Amazing products and excellent customer service.

The quality of the products has been top-notch, I've seen a noticeable difference in my skin. When I had a small issue with one of the products, the customer service team was swift to send me a replacement. I felt very heard and taken care of. Will definitely continue buying all of my skincare from Ahava!

27 February 2026
Unprompted review
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Reply from AHAVA

Hi, Karina. We truly appreciate your review. We’re so happy you’re pleased with both the product and the service!

Rated 5 out of 5 stars

This company is amazing in so many…

This company is amazing in so many ways. The products outstanding. The AI experience for helpful products tips is amazing. And the customer service is wonderful and so helpful. Been using AHAVA for years and will continue to do so. I love trying new products, and I loved the basics too.

21 February 2026
Unprompted review
AHAVA logo

Reply from AHAVA

Hi, Brauna. Thank you so much for your kind words! We’re delighted to know you enjoyed your experience with us. 💛

Rated 5 out of 5 stars

Ordered multiples of hand cream for…

Ordered multiples of hand cream for gifts for hostesses of bridal shower and they came when they said they would. I was notified that they had been delivered but thinking they would have been in front of my door I notified the company by email that I did not receive them. I was responded to immediately letting me know that they were placed in my mailbox. That is where I found them. The point is the response to me was immediate which I greatly appreciated. The came wonderfully packaged in individual boxes.

10 February 2026
Unprompted review
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Reply from AHAVA

Hi, Ellyn. Thank you for your wonderful feedback! Knowing that you’re satisfied motivates us to keep doing our best.

Rated 5 out of 5 stars

Every order has been exceptional

Every order has been exceptional; when a return was necessary, the process was facilitated smoothly and efficiently. If the AI does not fully address product inquiries, I typically receive a comprehensive email response from a staff member within one to two business days, which is an outstanding level of service.

29 December 2025
Unprompted review
AHAVA logo

Reply from AHAVA

Hi Denise-Marie, thank you so much for the 5-star review! We’re so glad to hear you’ve had exceptional experiences with our products and service.
It’s great to know our team’s support has been helpful and efficient for you.
We truly appreciate your feedback and can't wait to see you again soon!

Rated 5 out of 5 stars

Nice

It make my daily routine easy and my skin young

2 December 2025
Unprompted review
AHAVA logo

Reply from AHAVA

Hi! Thank you so much for the lovely feedback.
We are so happy to hear that our products have made your daily routine easier and your skin feel young. Your satisfaction is our top priority!

Rated 5 out of 5 stars

Great company, fantastic customer service

Great company. Excellent products and the customer service team go far and beyond for the customers! So helpful. Nothing is too much trouble.

28 November 2025
Unprompted review
AHAVA logo

Reply from AHAVA

Hey Diane, thank you so much for your kind words!
We’re thrilled to hear you enjoyed our products and that our team could go above and beyond for you.
Your support means everything to us!

Rated 5 out of 5 stars

Great Products and Even Better Customer Service

We have been Ahava customers for more than ten years. Their mineral lotion hydrates better than any other, especially for those of us who live in the desert. On our last order, I made an error. Ahava’s customer support quickly and seamlessly helped me fix it. No hoops, just supporting us with an easy solution. Talk about solidifying our loyalty!

1 December 2025
Unprompted review
AHAVA logo

Reply from AHAVA

Hey Perri, thank you so much for being such a loyal customer for over ten years!
We’re so glad we could quickly resolve the error on your last order.
It’s an honor to provide the hydration you need for desert living.
We look forward to many more years together!

Rated 5 out of 5 stars

Ahava customer service was excellent

Ahava customer service was excellent. Incredibly responsive and flexible in coming up with a solution to my issue.

24 November 2025
Unprompted review
AHAVA logo

Reply from AHAVA

Hey Joyce, thank you for the wonderful feedback!
We are so happy to hear that our team was responsive and flexible in finding the right solution for you.
We're always here to help!

Rated 5 out of 5 stars

Damaged item replaced immediately

I received a damaged item. Contacted the customer service right away and they replaced it immediately with a new one without requesting me to send the damaged item back! Such a great customer service experience!

25 August 2025
Unprompted review
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Reply from AHAVA

thank you for sharing :)

Rated 5 out of 5 stars

I found a sample tube of AHAVA seaweed…

I found a sample tube of AHAVA seaweed hand cream and tried it, not even sure where it came from. I was delighted with this product. Not much of a fragrance but the texture was out of this world. The smallest drop was all that was needed. I’m thrilled with this product and highly recommend it.

8 October 2025
Unprompted review
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Reply from AHAVA

Thank you so much Anita for your lovely review! 🌿

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